Course: Healthcare Management - Discussion on Competitive Advantage

This discussion post examines the influence of government policies on maximizing competitive advantage within the healthcare sector. The author supports policies that enhance customer engagement and quick response times to patient needs. The post highlights how increased customer engagement and instant response to patients' medical needs can be key competitive advantages. The author references studies by Sallis et Al (2016) and Hirth et al (2019) to support the arguments. The discussion emphasizes the value of reduced patient wait times, leading to positive perceptions, improved patient flow, and a stronger market position for healthcare organizations. The post suggests that healthcare facilities adopt such policies to maximize profits and improve service delivery. The provided assignment brief is about a case study on Kaiser Permanente in California, which discusses the impacts of reducing patient wait times and its value to patients and the marketplace.

Discussion Response 1
Discussion response 2
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Discussion Response 2
Impacts of government policies in maximizing healthcare competitive advantage
Increased customer engagement
The government policy will ensure increased customer engagement within public healthcare
centers which will be an added advantage to most of the health center in terms of competition in
healthcare service delivery. The policy will maximize competitive advantage in the healthcare
facilities due friendly customer engagement practices which ensures better service delivery.
(Sallis et Al, 2016, pg. 2939).
With increased customer engagement, the organization will have large number of patients
turn out thus maximizing their profitability.
Instant response to patients' needs
Government policies in timing during service delivery for a patients will ensure instant
response to patients' medical needs hence making that particular healthcare organization to
maximize its competitive advantage in health care market. Through instant response to patients'
medical needs, most of the patients will prefer such healthcare center as they will not spend
much of their time waiting for medical attention from the clinical practitioners. (Hirth et al, 2019,
pg. 335)
Instant response to patient's medical need will be an added competitive advantage to most of
the healthcare centers due to minimized time for medical response.
From the policies provided by the government in attempt to maximize competition within
healthcare sector, I support the policy based on time where response to the patient will be faster
since most of the patients prefer quick response to their medical needs hence such facilities will

Discussion Response 3
have many customers seeking their services. Therefore I can advise most of the healthcare
facilities to adopt such policies in order to maximize their profits.
References
Hirth, R.A., Zheng, Q., Grabowski, D.C., Stevenson, D.G., Intrator, O. and Banaszak-Holl, J.,
2019. The effects of chains on the measurement of competition in the nursing home industry.
Medical Care Research and Review, 76(3), pp.315-336.
Sallis, J.F., Bull, F., Burdett, R., Frank, L.D., Griffiths, P., Giles-Corti, B. and Stevenson, M.,
2016. Use of science to guide city planning policy and practice: how to achieve healthy and
sustainable future cities. The lancet, 388(10062), pp.2936-2947.

Discussion Response 4