Case Study Analysis: GovServ's Change Management and Leadership

This case study analyzes the challenges faced by GovServ, a business enterprise undergoing commercialization, focusing on the leadership of Belinda Anderson and the subsequent impact on employee morale and organizational culture. The analysis identifies problems such as employee dissatisfaction, lack of trust, and resistance to change, stemming from Anderson's leadership style and organizational restructuring. The report explores the reasons for change, emphasizing the need for commercial viability and improved operational efficiency, while also pinpointing barriers to change like unclear procedures, inefficient leadership, employee resistance, and lack of trust. Furthermore, the analysis suggests the application of the Action Research Model and Lewin's Change Management model to address the challenges. The report concludes by recommending transformational leadership and effective change management strategies to enhance employee engagement, overcome resistance, and sustain the company's competitive advantage. The analysis also highlights the importance of clear communication, employee involvement, and a focus on building trust within the organization.