An In-depth Analysis of Corporate Social Responsibility at Greggs

This report provides a comprehensive analysis of Greggs' Corporate Social Responsibility (CSR) practices, examining various aspects of its business operations. It delves into Greggs' commitment to business ethics, particularly through the lens of Kantian duty-based ethics, and how these principles guide its actions. The report highlights Greggs' focus on customer health, detailing its initiatives to offer healthier food options, manage nutritional values, and work within hospital environments. It explores the company's responsible sourcing strategies, including animal welfare and Fairtrade practices, alongside its commitment to food assurance and coordination with distributors. Furthermore, the report examines Greggs' community engagement through the Greggs Foundation, food donation programs, and support for children in need. It also assesses Greggs' environmental sustainability efforts, including its certified environmental management system, waste reduction strategies, and carbon footprint management. Finally, the report discusses Greggs' people-focused initiatives, such as rewarding colleagues, providing training and growth opportunities, and supporting various foundation programs. The report concludes by summarizing Greggs' overall approach to CSR and its impact on stakeholders.

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Corporate social responsibility ISSUES with business ethics
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Table of Contents
Introduction.................................................................................................................................................3
Analysis of Greggs Social responsibility with Business Ethics...................................................................3
Social Responsibilities of Greggs with business ethics............................................................................3
Kant theory in the business of Greggs.........................................................................................................4
Health of Customers................................................................................................................................5
Committed to customer health.............................................................................................................6
Nutrition values products.....................................................................................................................6
Working with a hospital environment..................................................................................................7
Responsible Sources................................................................................................................................7
The Welfare of animal.........................................................................................................................7
Fairtrade..............................................................................................................................................7
Assurance of Food...............................................................................................................................8
Coordination with Distributors............................................................................................................8
Community..............................................................................................................................................8
Greggs Foundation..............................................................................................................................8
Children in need..................................................................................................................................9
Food Donation Program......................................................................................................................9
Environment............................................................................................................................................9
Certified Environment Management System.......................................................................................9
Greener with Greggs............................................................................................................................9
Focused on Reducing Waste................................................................................................................9
Carbon Footprint.................................................................................................................................9
People....................................................................................................................................................10

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Value the opinion..............................................................................................................................10
Rewarding colleagues........................................................................................................................10
Training and Growth.........................................................................................................................10
Foundation.........................................................................................................................................10
The North East Core Funding Program.............................................................................................10
Breakfast Club Program....................................................................................................................11
Conclusion.................................................................................................................................................11
References.................................................................................................................................................12

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Introduction
Corporate Social Responsibility defined as an ethical role of the corporation in society.
Corporate Social Responsibility plays a big role in the success of an organization. Corporate
Social Responsibility is a necessary part of the Organization. Corporate Social Responsibility
helps organizations to generate a positive impact on society with business ethics. Qualified
Management has a good impact on Corporate Social Responsibility. The organization should
realize the impact of their operations on society with business ethics. An organization should
have values and principles with good initiatives for the society. CSR covers going beyond the
law’s demand in protecting the environment and contributing to social welfare. It is widely
accepted as an obligation of modern business. Greggs has taken many initiatives for the
development of CSR, which have been covered in this discussion.
Meaning of CSR
Creative initiatives are necessary for Corporate Social Responsibility with business ethics.
Corporate Social Responsibility built a good image, good relations with the stakeholders of the
company. It has business ethics, which are necessary for the success of the organization (Arora
& Dharwadkar, 2011).
Corporate Social Responsibilities has caused by many factors, which includes Economical
factors, Legal obligations, Profitability factors, etc. All these factors have an impact on the
organization with Corporate Social Responsibility. All these factors have increased the ethics of
business with circumstances (Schwartz, 2011).
Analysis of Greggs Social responsibility with Business Ethics
Social Responsibilities of Greggs with business ethics
John Gregg established Gregg in 1939. Greggs is a leading bakery food organization in the UK.
Which provides its customers with freshly prepared food, good taste at affordable prices. Greggs
has a positive impact on people. Greggs has a good supply chain. Greggs has five areas of focus
with clear commitment against Corporate Social Responsibility. CEO of Gregg led the Social
Responsibility Steering Group.

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Kant theory in the business of Greggs
The policies of Greggs has followed the concepts of Kantian Duty Based (Deontological) ethics
in their business. By adopting this theory Greggs shows their duty towards the principle of
things. Greggs follows the concept of this theory by doing the right thing that shows as this
organization wants to reduce the impact on the environment by managing the waste. There is a
large number of waste in the production of Greggs, which causes the environment and Greggs
works to reducing the maximum environmental impact that shows the business ethics of Greggs
with the CSR. As Greggs Environment system ISO14001 certified by the Greggs Environment
Management System (Gregg, 2013).
Business ethics of Greggs mainly used in the internal side of the organization while CSR pointed
out to the public. Gregg business leaders have a positive impact on Customers, Suppliers, team,
and local communities. Greggs provides the fresh sandwiches, pastries and they committed to
doing the right thing. Their ambition is to grow over 2000 shops nationwide and to establish a
good supply chain of quality food. They are committed to preparing fresh and good food. There
are five areas of focus on Greggs Social Responsibility Programme. These all are committed to
each other. These commitments have measurable targets, which delivered through a series of
projects (Gregg, 2019).
Gregg is focusing on many important aspects of a business to ensure that their business will
provide benefits to people who live near them, shop with them, work for them and supply for
them. Greggs ensures that their business ambitions are campaign separately and they should
follow their business ethics with core strategic pillars of their business plans (Greggs, 2019).
Business ethics of Greggs covers all ethics-related issues including supply-chain process,
marketing, and financing in all areas of functionally business. However, CSR is unique for
corporates responsibility, which is the responsibility to society.
Contribution towards Corporate Social Responsibility Finance Director of Greggs was
recognized. The finance director of Greggs Richard Hutton awarded in London with the ICAEW
sustainable business award for supporting the Social Responsibility. This award indicates the
major contribution towards the Social responsibility of organization (Greggs, 2019).

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Under the policies of CSR Greggs focuses on stakeholders (Who holds an interest in the
organization), which includes customer’s health, employees, suppliers, customers, community,
environment, and their foundation with the many circumstances. These all are the circumstances
from which Greggs use resources. The issue of CSR of Greggs is a challenging issue and all can
be identified with its relationship with business ethics by the below diagram and detailed
description -
Health of Customers
Gregg encourages healthier food with many choices and likes to serve the favourite of tradition.
Gregg has a range of option to choose their customer quality food. Greggs serves millions of
customer’s good food every week. Gregg also helps the nation to improve the health of people
with better quality food with many choices. Greggs has recognized that the national fattiness
Support
customer
health
Nutrition
Value
Products
Responsible
Sources
Assurance of
Food
Community
Supports by
Foundation
Environment
Supports
Greener
Environment
People
Rewarding
Colleagues
with Growth

Corporate Social Responsibility 6
issue is a shared responsibility and Greggs helps their customers to manage their salt, sugar and
fat intake with maintaining the great taste of their food. Greggs has introduced its food to
improve the nutrition values of their product. They ensure that their customer makes a quality
choice in their food menu (Greggs, 2019).
Committed to customer health
Gregg helps to improve the UK population’s health. Greggs has a major role in helping the UK
population to become healthier and ensure to have long-term beneficial changes in customer
eating habits. Greggs likes to provide customers with many choices with their many traditional
favorites. Gregg has balanced choice range products. Gregg menu includes sandwiches, salads,
soup, savories, and many bakery items. All the list of their menu holds a range of fewer than 400
calories and meet amber and green on the nutrition traffic light system for fat.
One issue noticed in Greggs as one of the staff members forgets to wash his hand and he was
dismissed. This was a direct breach of company policies as it puts the health of the customer in
jeopardy. In order to adhere to its quality standards, this employee was dismissed. This show
Greggs has good potential towards Social Responsibility and for customer health as well (Gregg,
2019).
Nutrition values products
Institute of Grocery Distribution recognized that Greggs has a balanced choice range. As Gregg
has a positive impact on the caring of customer health. Gregg is committed to public health,
which shows, as they are aware of customer health. Services of Gregg ensures that they will mix
the lower amount of sugar in their products, which is 12 percent off across the five categories,
which they operate. Until 2020, Gregg will move to their commitment of 20 percent reduction in
sugar. Gregg also runs a good positive impact as they made a small change, which is Pledge for
Veg, which highlights, as their product will increase their vegetable intake through salads, soups,
etc. Gregg also supports Public Health England’s ‘One You’ campaign, which helps them to
highlight in terms of health perspective.
Greggs has a plan to reduce salt across its products. Greggs ensures that its products should not
include artificial colures. This shows Greggs responsibility towards a customer.

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Working with a hospital environment
One shop operated by Gregg in a hospital environment, which is in the partnership of local trust
and revised their products to meet the NHS England, PHE and DEFRA guidelines. Greggs also
stands at the joint second in a league table compiled by health campaigners. Which display how
their target meets which comes under the food pricing, advertising and health check out targets
of NHS England.
Finance director Richard Hutton spoke about this as how critical this to deal with Gregg bakery
with the environment of the hospital sector. In which he includes that there are many issues to
corporate with the hospitality environment as the cost of a product should be reasonable and
should contain healthy food (Gregg, 2019).
Responsible Sources
Greggs ensures their sources of ingredients because these things are important for their business
and for the customer as well (Greggs, 2019).
Following sources included in Gregg -
The Welfare of animal
Greggs ensure that their products should come from the meaning of full resources and which will
be sufficient. Products of Gregg should avoid the abuse of exploitation of animals. Gregg
received award name called World Farming’s Good Egg award. Gregg has top business priority
of animal welfare. Greggs holds many benchmarks of measurement their business at animal
welfare. Greggs is working to improve the good rating of their products measurement. This will
help them to make a positive approach to the welfare of animals.
Recent food safety scares highlighted as to how critical this is to maintain a good ratio against
the welfare of the animal. In the annual general meeting, organization signs as they committed to
animal welfare. Greggs took the initiative to maintain good quality products and make them
available for its customers (Greggs, 2019).
Fairtrade
Gregg is committed to purchasing fair trade products. They also follow the fair trade policy.
They also hold many sources regarding the Fairtrade goods. They also support the minimum
price policies of their products. This policy helps producers to plan for a more sustainable future

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and to support their communities to invest in health care and infrastructure. All the products of
Gregg well certified under Fairtrade policies. Greggs also added many products under their
policies. Gregg is a partner for Fairtrade.
Under the fair trade policy of Greggs, they like to enhance the creative approach towards their
customer. There are policies, which indicates there is no place for a data breach (Greggs, 2019).
Assurance of Food
Greggs ensure that their products should make in a safe environment and should match the
quality requirements. Greggs also ensure that their products should follow the hygiene and safety
policy. Greggs also takes a good initiative to hold the good quality of their food (Greggs, 2019).
Coordination with Distributors
Greggs has to make coordination with its distributors to pay their bills on time, which helps them
to maintain a long-term relationship with distributors. This helps them to maintain high-level
policies to encourage them. There is also one policy, which contains, as an organization turnover
is less than £1 than they are happy to the reduction from their standard payment term days.
Greggs likes to find a suitable option with performance and likes to build out the long-term
working environment. Greggs has considered the Human Right in with line with their policy
commitments. Greggs has the initiative to enhance their human rights (Greggs, 2019).
Community
The Community is a very big term for the success of any business. Any business who wants to
get success should follow the community base. Greggs likes to share the success of their
organization with the people around their organization (Greggs, 2019).
Greggs Foundation
Greggs has enhanced to return their loyalty policy it includes donating unsold food for good
situations and to supporting welfare programs. Greggs also introduced the world a foundation,
which name called as a Greggs Foundation. Greggs has good support from many local
communities. They also do good work and make a positive impact on people’s lives (Greggs,
2019).

Corporate Social Responsibility 9
Children in need
Greggs also helps and supports children who need help and support them. Charity is something
we are all incredibly proud. Greggs has also made suitable options for a volunteer with a
community group (Greggs, 2019).
Food Donation Program
Greggs also likes to donate unsold food from their shops. Greggs also connected with the many
networks of smaller charities.
Environment
Certified Environment Management System
In 2015, the environmental management system of Greggs certified by ISO 14001. This
certification means Greggs follow the right strategy and structure to minimize the effect on the
environment. Which is a key part of corporate social responsibility? Greggs has achieved many
environment scopes regarding preventing pollution. Greggs has a good waste management
system. Which is share to their colleagues, on Gregg’s website, and on annual reports of Greggs
(Greggs, 2019).
Greener with Greggs
Greggs likes to charge against the bag, which indirectly supports environmental initiatives.
Focused on Reducing Waste
A good number of solar panels installed on the top of the roofs of Greggs bakeries. This helps
the organization to generate 923576 KWH of electricity. Greggs has installed energy saving LED
bulbs in all new bakeries. Greggs has introduced themselves in the line of self-service drinks
Fridges. Greggs also enhanced the environment week every year to engage all members
regarding the environment support. Greggs divert 99.6% of waste from their manufacturing sites
away from landfill (Greggs, 2019).
Carbon Footprint
Carbon intensity reduced by 1 %, which shows as they achieved their target. They contain the
target of 10% of carbon reduction by 2020. This shows the long-term target and climate planning
of their future sustainability business strategy (Greggs, 2019).

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People
Greggs provides a great place to work for people. They believe as their customer become happy
when their people are happy. Greggs respects the people of the organization and provides a good
working environment (Greggs, 2019).
Value the opinion
Greggs provides an environment in which their people feel valued. They circulate an initiative
name called ‘Balanced You’, which includes four-cover area: keeping active, Healthy eating and
drinking, and physically well.
Greggs also run a program named better health at work. Which helps the organization to make a
positive environment around them (Greggs, 2019).
Rewarding colleagues
Greggs enhanced many programs, which show as they have good potential for their employees
under which they like to share 10% of their profits with their employees.
Gregg has encouraged their employees to share incentive plan and to reinvest their profit share to
Gregg share. Greggs has invited their people to buy shares at a discount.
Training and Growth
Greggs has many channels for feedback, which includes employee suggestion scheme. Their
employee opinion survey engagement score has increased. Which shows as their people
committed to achieving their goals. Gregg provides their people with a good start.
Greggs runs the Employee Opinion Survey program and Your Idea Matter Program that creates
more vision towards people.
Foundation
Greggs likes to support the charity program. Gregg foundation has more movement towards the
charity by running the funding program. Gregg foundation has a helping hand to people when
they need it most (Greggs, 2019).
The North East Core Funding Program
This program helps to create a new job and do more for the people they serve. Last year Gregg
has supported with core funding of £624666.

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Breakfast Club Program
They started this program in 1999 to support children as many of the children were attending the
school without having breakfast. This club serves the nutrition breakfast at free of charge to
primary school children. To ensure that children should have the energy to concentrate and learn.
Conclusion
According to the CEO, Greggs has done very well in the recession. Greggs Supports UK
charities by raising a record amount of money. Greggs also supports children in need by raising a
good amount according to their need. Greggs has introduced themselves by raising an initiative
through their employee’s name called ‘Give As You Earn’ initiative which shows ethics towards
business. Greggs also runs a Program name called Greggs Breakfast Club that provides free
breakfast to primary school children in areas of particular social disadvantage.
Gregg has high potential towards market research and development of a product for its customer.
Greggs runs a scale test, which has a good impact on the quality of the products. Greggs follow
the accurate taste testing which includes many testing like preparation of food, a sample size of
their products, the flow of their orders, and quality of their food. Gregg follows law’s
requirement in protecting the environment.
Corporate Social Responsibilities of Greggs focuses on long-term benefits for its customers,
employees by modifying their work with the updated portfolios. With the support of the
Corporate Social Responsibilities Gregg, initiate the profit maximization policies. For supporting
the CSR Gregg, donate some percentage of their profit. This shows their balance of profit
towards CSR with business ethics. Greggs supports government indirectly by contributing the
CSR at a large level with following the business ethics.
Greggs has the policies toward sustainable development of CSR with business ethics. Greggs
indicates the potential of their CSR by collecting the high amount by circulating the many
cultural activities through the support of their business.

Corporate Social Responsibility 12
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