This report presents a systems analysis of Grill'd Restaurant, focusing on its adaptation to the challenges posed by the COVID-19 pandemic. The analysis employs several systems thinking tools including a Rich Picture to visually represent the situation, a Root Definition to define the core purpose of the system (providing online food ordering), and a CATWOE analysis to examine the perspectives of key stakeholders (customers, actors, transformation, worldview, owners, and environment). The CATWOE analysis explores how Grill'd leverages online ordering to meet customer needs during the pandemic, considering factors such as safety, delivery, and government guidelines. The report includes recommendations for further improvements, such as online payment options and drive-through services. It concludes by emphasizing the importance of stakeholder understanding for effective business change and adaptation in a dynamic environment.
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