Business Process Modeling: Enhancing Grocery Shop Business Process

This report provides an in-depth analysis of the business processes within a grocery shop owned by Jason, who faces challenges related to supply chain management and organizational culture. The report identifies issues such as poor communication, inconsistent product quality, and inefficient stock management. It examines the existing business strategies, including quick delivery and low-cost pricing, and evaluates their effectiveness. Furthermore, the report models the current processes using BPMN, highlighting areas for improvement. Recommendations include enhancing communication with stakeholders, maintaining product quality, and balancing supply and demand. The report also emphasizes the importance of adhering to ethical practices and implementing relevant regulations to ensure customer satisfaction and business sustainability. Desklib offers a platform for students to access this and similar solved assignments for academic assistance.

Running head: BUSINESS PROCESS MODELING
Business Process Modeling
Name of the Student
Name of the University
Author’s Note

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Executive Summary
This very specific study has focused to make an in-depth overview about the impact of
organizational culture on overall process of business. As per the case scenario, it is observed that
Jason is facing several challenges in running entire process of business due to issues facing at
supply chain problem of grocery business. The existing business strategy that Jashon likes to
follow within the services includes quick delivery of products and services, following low cost
product strategy and maintaining effective relation with the suppliers. While evaluating business
process and business strategies it has been observed that Jashon should render immense
improvement on the overall process of business. Based on the entire study, some of the
recommendations is provided.

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Table of Contents
1. Organizations’ culture and its impact on the process:.................................................................2
2. Explain the business process layers:............................................................................................3
3. Selected business process to their products and services:...........................................................4
4. Business process architecture of the organization:......................................................................5
5. Existing business strategies:........................................................................................................6
6. Analyze the selected business process along with recommendation:..........................................7
7. Analyze the selected case by considering key issues:.................................................................8
Reference List:.................................................................................................................................9
Appendix:......................................................................................................................................11

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1. Organizations’ culture and its impact on the process:
In order to run the entire process of business in the market every organization has to
follow a proper culture, ethics, values and beliefs. Providing effective services to the customers
along with maintaining the quality of products is the primary mission of every organization. In
addition, effective business culture implies that employees from different cultural backgrounds
and attitudes should be treated with equal respect and dignity (Zur Muehlen and Recker 2013).
As a result, employees would like to give their best endeavor towards services.
This very specific study has focused to make an in-depth overview about the impact of
organizational culture on overall process of business. As per the case scenario, it is observed that
Jason is facing several challenges in running entire process of business due to issues facing at
supply chain problem of grocery business (Laguna and Marklund 2013). This individual runs
grocery shop, which primarily sells vegetables and fruits to the customers. The farmer’s market
is the primary supplier of Jason from where the fruits and vegetables are collected.
Due to some of the major issues related to their organizational culture, the business
expert is facing innumerable difficulties in maintaining an effective balance between supply and
demands. Due to the lack of communication among employees, Jason fails to receive the product
within proper time (Abramowicz et al. 2012). The delivery person delivers the services being
late. In addition, the product quality that Jason gets from the delivery guy is not very effective.
As a result, the organization is facing innumerable challenges in maintaining their business
sustainability.

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2. Explain the business process layers:
Business process layer primarily includes the entire flow of business based on which the
organization is synchronized. Business process layer is constituted with three major ways
product process layer, service layer and consumers’ layers (Weske 2012). From receiving raw
material to the supplying the products towards customers is an entire process which is named as
product process layer. The product manager in this very specific part has to control the entire
system supply chain. In this very specific case study, it has been observed that the farmer is not
providing quality product to Jason.
As a result, the success of business organization is entirely dependent on the service
process layer. Service process layer implies on how customer service professionals maintain an
effective balance between supply and demand. Due to the late delivery of products, Jason has to
face innumerable difficulties in delivering fruits and vegetables to the customers to proper time.
In this kind of situation, both the customers and the service providers would have to face
immense challenges in maintaining business image and reputation (Meyer, Ruppen and
Magerkurth 2013). In the case scenario, it is observed that Jason is not able to maintain an
effective communication with the stakeholders due to communication barrier.
As a result, an immense gap is created while receiving the services from delivery person.
On the other hand, customer service process layer implies that the business experts should
maintain an effective control between inbound and outbound of the products. The inbound of the
products should be designed systematically (Li et al. 2014). As a result, the customers would not
have to wait for a long time in order to receive the services. In the case scenario, it is observed
that the business experts cannot maintain the effective flow of supply chain process. It is
observed that due to the limited space in storeroom the business experts cannot stock the old

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material for a long time. As a result, by compromising with the price level of product Jason has
to sell stocked materials. On the other hand, after receiving low quality of product Jason has
faced immense difficulties and challenges in satisfying the needs and demands of the customers.
3. Selected business process to their products and services:
The process followed by Jason regarding products and services is not very systematic
and well organized. The materials that are required are listed out first. Jason likes to arrange the
entire list needed for running business (Stavrou et al. 2014). After that Jason places the order
from farmer market. At the same time, he starts to clean up the shelves where the order will be
stocked. At that very specific time, shelves are already packed up with old materials. After the
delivery person delivers the order on the very next day, Jason collects the receipt. Based on the
receipt collected form delivery person the business expert checks the order and makes the
payment. After that, Jason keeps the entire material in the store-room. In order to organize the
new fruits and vegetables Then, Jason takes out the old stock from the shelves and fills in new
stock at the back (Berg et al. 2014). After that, Jason places the old stock in the front to release
as soon as possible. By following that particular process, Jason sells old materials first.
After evaluating the entire flow of work regarding the supply chain process of products as
well as services it can be stated that the organization is not ethically correct in their entire
business process, which may result an extreme negative impression on the mind of customers.
While evaluating the entire business process it has been observed that there is no communication
between supplier and businessperson (Berg and Kilambi 2014). As a result, customers have to
wait immensely before receiving the services. the case scenario has also described that the
business expert sometimes forget to order necessary products which is needed to maintain

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effective business flow and fulfill customers demand. In this kind of situation, it is observed that
Jason fails to satisfy needs and demands of the customers. This kind of irresponsibility is due to
unprofessionalism as well as lack of proper training and experience (Rodríguez et al. 2012). Due
to the lack of communication delivery person delivers wrong quantities of wrong groceries. As a
result, it creates an immense negative impact on the overall image of the organization.
4. Business process architecture of the organization:
Business process architecture is the blueprint of an entire hierarchy of organization that
provides overall view about the aims and objectives of company along with its strategic goals
and objectives (Brucker et al. 2012). Business process architecture is primarily formed for
organizing enterprise strategy based on the hierarchy. It is an interdisciplinary practice that
defines what the business organization does for reaching business specific goal. Business
process architecture is primarily design to analyze the competitive advantages of the
organization along with highlighting strengths and weakness of the organization.
Jason while making the Business process architecture has defined that business
organization should primarily focus on three most important elements that include stakeholders,
product and services and organizational resources. However, in order to design a business
architecture process effectively it can be stated that value streams, rules, and regulations are two
more important factors based on which success of a business organization is highly dependent. In
order to run the entire process of business in the market, business experts have to focus on
following appropriate rules and regulations (Brucker et al. 2012). Implementation of health and
safety act, right to information act, anti-discrimination act, gender equality act are the most
prominent regulations that every business experts have to follow.

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It has been observed however that Jason does not bother to implement these particular
acts and regulations at their workplace. Employees after facing health issues at the workplace
may have to face difficulties in getting released from the organization. As a result, they have
showed their level of dissatisfaction in performing well towards the services. In addition, the
implementation of value stream is also not followed within the service process of Jashon’s
business process (Nowak et al. 2012). Jashon after receiving low quality product from the
suppliers does not hesitate to deliver it to the customers, which is against organizational culture
and ethics. On the other hand, Jashon after receiving services after deadline from the delivery
boy did not receive any kind of complaint.
5. Existing business strategies:
The existing business strategy that Jashon likes to follow within the services includes
quick delivery of products and services, following low cost product strategy and maintaining
effective relation with the suppliers. As per the business strategy of Jashon, it is undeniable that
customers are the primary sources of earning revenue growth (Rebuge and Ferreira 2012).
Therefore, the business experts should fulfill the needs and demands of the customers. In order to
satisfy customers demands of the customer Jason has focused to follow low cost price strategy.
As a result, people belonging to average income status can easily draw the attention of
customers. The organization would be able to increase the number of target group. Moreover, it
has been observed that business strategy of Jashon enables to follow an effective relation with
the supplies. By maintaining an effective relation with the suppliers, Jashon would be able to
gather products in low price cost (Van der Aalst 2013). As a result, the organizational
profitability level would be raised. However, after evaluating the existing strategies of Jashon, it

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can be stated that the business experts need to render more improvement on their products and
services.
6. Analyze the selected business process along with recommendation:
While evaluating business process and business strategies it has been observed that
Jashon should render immense improvement on the overall process of business. Based on the
entire study, some of the recommendations can be provided:
 Maintaining effective communication with the stakeholders:
Jashon would have to maintain effective communication with the stakeholders so that the
entire process of business can be controlled. Business experts should keep contact with the
suppliers for getting delivery of services within proper time. On the other hand, customers should
be given effective feedback regarding the delivery of products for satisfying their needs and
demands.
 Maintaining the quality of product:
As per the case scenario, it is identified that Jashon is not maintaining quality of products
to fulfill customers’ demands. By reducing the product cost, the service providers are delivering
low quality of products. In this kind of situation, the business experts are facing difficulties in
maintaining business image and reputation (Wong and Young 2014). Therefore, it can be
recommended that Jashon should focus on maintaining the quality of products so that customers
can show their satisfaction level in using services.
 Maintaining balance between demand and supply:

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Jashon should keep constant contact with the delivery person so that the individual
reaches at proper time. Making the customers wait is not method of gaining organizational
success. In addition, customers would like to show their reluctant attitude in using the products
from this organization (Rebuge and Ferreira 2012). Therefore, it can be recommended that
suppliers should deliver the entire services within proper time so that the business experts can
maintain effective balance between supply and demands. As a result, the entire both the
organization and customers would get equal benefits and facilities.
 Implementing rules and regulations within the process of business:
It has been analyzed that Jashon is not following proper regulations and acts at their
workplace. In order to maintain business sustainability Jahson should follow appropriate
regulations at the workplace (Nowak et al. 2012). These include health and safety act, right to
information act, anti-discrimination act, gender equality act and so on.
7. Analyze the selected case by considering key issues:
However, as per the business scenario provided in this very specific study some of the
major key issues have been identified that has affected the entire process of business. The key
issues are as follows:
 Ineffective communication with the stakeholders
 Low quality of products and services
 Delay in delivering and supplying fruits and vegetables
 Lack of implementing proper acts and regulations
 Unable to maintain effective balance between supply and demand

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Reference List:
Abramowicz, W., Filipowska, A., Kaczmarek, M. and Kaczmarek, T., 2012. Semantically
enhanced business process modeling notation. In Semantic Technologies for Business and
Information Systems Engineering: Concepts and Applications (pp. 259-275). IGI Global.
Berg, E. and Kilambi, K., Siebel Systems Inc, 2014. Method and apparatus to facilitate
development of a customer-specific business process model. U.S. Patent 8,639,542.
Berg, E. and Kilambi, K., Siebel Systems Inc, 2014. Method and apparatus to facilitate
development of a customer-specific business process model. U.S. Patent 8,639,542.
Brucker, A.D., Hang, I., Lückemeyer, G. and Ruparel, R., 2012, June. SecureBPMN: Modeling
and enforcing access control requirements in business processes. In Proceedings of the 17th
ACM symposium on Access Control Models and Technologies (pp. 123-126). ACM.
Laguna, M. and Marklund, J., 2013. Business process modeling, simulation and design. CRC
Press.
Li, Y., Cao, B., Xu, L., Yin, J., Deng, S., Yin, Y. and Wu, Z., 2014. An efficient
recommendation method for improving business process modeling. IEEE Transactions on
Industrial Informatics, 10(1), pp.502-513.
Meyer, S., Ruppen, A. and Magerkurth, C., 2013, June. Internet of things-aware process
modeling: integrating IoT devices as business process resources. In International conference on
advanced information systems engineering (pp. 84-98). Springer, Berlin, Heidelberg.

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Nowak, A., Karastoyanova, D., Leymann, F., Rapoport, A. and Schumm, D., 2012, December.
Flexible information design for business process visualizations. In Service-Oriented Computing
and Applications (SOCA), 2012 5th IEEE International Conference on (pp. 1-8). IEEE.
Rebuge, Á. and Ferreira, D.R., 2012. Business process analysis in healthcare environments: A
methodology based on process mining. Information systems, 37(2), pp.99-116.
Rodríguez, A., Caro, A., Cappiello, C. and Caballero, I., 2012, September. A BPMN extension
for including data quality requirements in business process modeling. In International Workshop
on Business Process Modeling Notation (pp. 116-125). Springer, Berlin, Heidelberg.
Stavrou, V., Kandias, M., Karoulas, G. and Gritzalis, D., 2014, September. Business Process
Modeling for Insider threat monitoring and handling. In International Conference on Trust,
Privacy and Security in Digital Business (pp. 119-131). Springer, Cham.
Van der Aalst, W.M., 2013. Business process management: a comprehensive survey. ISRN
Software Engineering, 2013.
Van Der Aalst, W.M., La Rosa, M. and Santoro, F.M., 2016. Business process management.
Weske, M., 2012. Business process management architectures. In Business Process
Management (pp. 333-371). Springer, Berlin, Heidelberg.
Wong, W. and Young, A., CA Technologies Inc, 2014. Modeling of applications and business
process services through auto discovery analysis. U.S. Patent 8,645,276.
Zur Muehlen, M. and Recker, J., 2013. How much language is enough? Theoretical and practical
use of the business process modeling notation. In Seminal Contributions to Information Systems
Engineering (pp. 429-443). Springer, Berlin, Heidelberg.

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Appendix:
Diagrams: Step 1: Business Process Layers
Step 2: Business Process Architecture

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Step 3: Supply chain process of products and services

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