This report provides a comprehensive overview of heritage and cultural tourism management, beginning with an analysis of its growth and development, tracing its historical roots from ancient pilgrimages to modern tourism. It identifies natural, constructed, and cultural heritage sites, highlighting their significance and the challenges they face, such as pollution and damage. The report discusses potential conflicts in heritage conservation, using examples like Barcelona and Venice, where over-tourism impacts local residents and environments. Furthermore, it assesses the purpose of heritage and cultural attractions in meeting diverse customer needs, categorizing these needs into education, leisure, personal identity, and social interaction, supported by observations from a field trip to heritage sites in Spain. The report concludes by emphasizing the importance of sustainable tourism practices and responsible management to preserve heritage for future generations. Desklib provides access to this report and other study tools for students.
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