Impact of Guest Speaker Session on Hotel Facilities Management

This report analyzes a guest speaker session focused on operating hotel facilities, specifically within a 3-star hotel setting. The session covered key topics such as the provision of 24/7 services, including kitchen operations, and the importance of adaptable policies. The report emphasizes the significance of requisite skills in facilities management, highlighting the multitasking abilities of skilled staff and the role of training and development. It includes a self-appraisal of the student's understanding of facilities management, identifying areas for improvement, particularly in gaining practical experience. The report also explores the impact of the guest speaker session on the student's understanding of the hotel industry, including service offerings, food and beverage aspects, and the need for experienced employees to provide efficient service and reduce waste.

OPERATING HOTEL
FACILITIES

Table of Contents
OPERATING HOTEL FACILITIES..............................................................................................1
What are the key topics examined in the Guest Speaker's Session?...........................................1
What are the importance of requisite skills in facilities management in hotel industry as
explained by Guest Speaker?......................................................................................................1
How has this Guest Speaker Session impacted on your knowledge of facilities management in
hotel industry?.............................................................................................................................1
Perform a self-appraisal of your understanding and key skills required in facilities
management?...............................................................................................................................1
Based on your self appraisal, what would you do improve on these skills?...............................2
How has this Guest Speaker's Session shape your understanding of facilities management in
hotel industry?.............................................................................................................................2
REFERENCES................................................................................................................................3

OPERATING HOTEL FACILITIES
What are the key topics examined in the Guest Speaker's Session?
By considering the Guest Speaker's Session, it is analysed that studied hotel industry is
belongs from 3 stars and has limited options in their hotels. Despite from this, they offer 24*7
kitchen services because sometimes guests arrive at night and demand for food. They also has
different types of policies which changes according to insiders and outsiders. Moreover, they
offer pizza services at 24 hours which is provided by front office staff to their arriving guests but
there is a betrayal as it is the duty of kitchen staff to provide food and also need to understand
suitable tips to work in kitchen.
What are the importance of requisite skills in facilities management in hotel industry as
explained by Guest Speaker?
From this Session, it is analysed that requisite skills are significant to learn things in an
effective manner. By evaluating the staff of hotel, it is identified that they are skilled and
knowledgeable and because of their skills they can perform many tasks at one time. For example,
in many hotels, front office department pursue duties of kitchen staff. Apart from this, hotels has
small conference rooms in which they conduct events and parties at small level and here, kitchen
department plays an essential role in serving food and beverages to guests (La Barbera and et.
al., 2017).
How has this Guest Speaker Session impacted on your knowledge of facilities management in
hotel industry?
This session impacted the knowledge concerned with hotel industry as there are various
kinds of hotels who offer limited services. To perform required tasks and functions, training and
development plays an important role as knowledgeable individual perform functions in an
effective manner (Carle and Schweiggert, 2016). Additionally, property management system is
also significant in reducing the wastage from hotel. It also enhanced our knowledge regarding
the hotel as 3 stars hotels does not offer cocktails as it is provided on special request of
customers and alcohol is served in their bars and lounges.
Perform a self-appraisal of your understanding and key skills required in facilities management?
I am pursuing this course and on the basis of my determination, I came to know that
hotels has skilled and knowledgeable staff who can pursue many functions at same time. For
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this, experience plays an important role and their values concerning to their professional life is
important to learn many information related to hotel industry. Customers take reservation in
hotels as sometimes there is no vacant place and also has limited available options.
Based on your self appraisal, what would you do improve on these skills?
By analysing the self appraisal, it is a very good experience to gain knowledge which is
concerned with hotel industry but I think that there is lack of practical experience within the
employees. As individuals has lot of theoretical knowledge but they does not get suitable
platform on which they can apply their knowledge.
How has this Guest Speaker's Session shape your understanding of facilities management in
hotel industry?
By considering this session, it is analysed that here are various kinds of food, menu,
kitchen and related equipments. Hotel industry offer different services which are fast and English
and also changes according to their respective guests (Mattarozzi and et. al., 2017). For this,
hotels need experienced and skilled employees and after all this, they offer extra training to their
employees which is helpful in reducing waste and improves the performance of employees.
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REFERENCES
Books and Journals
Carle, R. and Schweiggert, R. eds., 2016. Handbook on natural pigments in food and beverages:
Industrial applications for improving food color. Woodhead Publishing.
La Barbera, G and et. al., 2017. Liquid chromatography-high resolution mass spectrometry for
the analysis of phytochemicals in vegetal-derived food and beverages. Food Research
International. 100. pp.28-52.
Mattarozzi, M and et. al., 2017. Analytical approaches for the characterization and quantification
of nanoparticles in food and beverages. Analytical and bioanalytical chemistry. 409(1).
pp.63-80.
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