Comprehensive Guide to Walmart Employee Roles: Responsibilities & Tips

This presentation provides a comprehensive overview of key employee roles at Walmart, including sales associates, customer relationship associates, cashiers, and packaging personnel. It details the responsibilities, required skills, and professional tips for each role, emphasizing the importance of customer interaction, efficiency, and adherence to company standards. The presentation also highlights Walmart's commitment to employee satisfaction through benefits, training, and opportunities for advancement, concluding with a call to responsible and team-oriented behavior to contribute to the company's growth. References to external sources like Corporate.walmart.com and Statista.com are included to support the information presented.

WELCOME
TO

Brief Overview of the Company
• More than 12000 stores
all over the world.
• Present in 29 countries
(Joseph, 2015).
• World’s largest company
by revenue.
• World’s largest private
employer.

Some Figures about the
company
Statistics Of Walmart
Source: (Statista.com, 2018)

Employee benefits provided by
the company
• $2.7 billion in wages, training
and education of the employees
(Corporate.walmart.com, 2018).
• Very high track record of
promoting employees.
• Scholarships
• Bonuses
• Employees can earn college
credits.

Employee benefits provided by
the company
• Recently announced bonus of
$1000 to qualifying employees
(Scipioni, 2018).
• Wages increased to 11$ an
hour (Scipioni, 2018).
• Maternity and parental leaves.
• Adoption benefits.

Departments to work in..
• Sales associate
• Customer relationship
associate
• Cashier
• Packaging

Sales associate
Job role–
• To assist the customers in
picking products.
• To solve customer queries.
• Inducing the customers to buy
more.
• Monitoring the departments.

Sales associate
Do’s
• Smile
• Help
• Monitor
• Be attentive
Don’ts
• Don’t avoid customers queries
• Don’t put up a sad face
• Don’t be ignorant about product
specifications

How to be a good sales
associate?
• The sales associates will be
placed at strategic locations and
they will be given responsibility
of certain departments or
products.
• They have to maximize the sales
in that department.
• Behavior is the key aspect of the
sales associates.

Professional tips:
• Always wear your Walmart jacket and batch in the stores.
• Wait on the left hand sides of the shelves. If the customers face
problem then approach.
• Be neat, clean and well dressed.
• The tags on the products are to be checked regularly, there should not
be products without tags.

Customer relationship associate
Job Role
• Customer relationship
management
• Building up a good customer
base
• Increasing customer loyalty
• Increasing the number of
returning customer
• Handling customer complains

Customer relationship associate
Do’s
• Understand the customer’s
needs or complains
• Listen to the customers
• Explain about the products or
the company in a better way.
• Maintain a positive and
receptive role.
Don’ts
• Don’t be impatient
• Don’t be too fast
• Don’t jump to conclusions
• Don’t assume
• Don’t try to intimidate
customers