Comprehensive Guide to Walmart Employee Roles: Responsibilities & Tips

This presentation provides a comprehensive overview of key employee roles at Walmart, including sales associates, customer relationship associates, cashiers, and packaging personnel. It details the responsibilities, required skills, and professional tips for each role, emphasizing the importance of customer interaction, efficiency, and adherence to company standards. The presentation also highlights Walmart's commitment to employee satisfaction through benefits, training, and opportunities for advancement, concluding with a call to responsible and team-oriented behavior to contribute to the company's growth. References to external sources like Corporate.walmart.com and Statista.com are included to support the information presented.

WELCOME
TO

Brief Overview of the Company
• More than 12000 stores
all over the world.
• Present in 29 countries
(Joseph, 2015).
• World’s largest company
by revenue.
• World’s largest private
employer.

Some Figures about the
company
Statistics Of Walmart
Source: (Statista.com, 2018)

Employee benefits provided by
the company
• $2.7 billion in wages, training
and education of the employees
(Corporate.walmart.com, 2018).
• Very high track record of
promoting employees.
• Scholarships
• Bonuses
• Employees can earn college
credits.

Employee benefits provided by
the company
• Recently announced bonus of
$1000 to qualifying employees
(Scipioni, 2018).
• Wages increased to 11$ an
hour (Scipioni, 2018).
• Maternity and parental leaves.
• Adoption benefits.

Departments to work in..
• Sales associate
• Customer relationship
associate
• Cashier
• Packaging

Sales associate
Job role–
• To assist the customers in
picking products.
• To solve customer queries.
• Inducing the customers to buy
more.
• Monitoring the departments.

Sales associate
Do’s
• Smile
• Help
• Monitor
• Be attentive
Don’ts
• Don’t avoid customers queries
• Don’t put up a sad face
• Don’t be ignorant about product
specifications

How to be a good sales
associate?
• The sales associates will be
placed at strategic locations and
they will be given responsibility
of certain departments or
products.
• They have to maximize the sales
in that department.
• Behavior is the key aspect of the
sales associates.

Professional tips:
• Always wear your Walmart jacket and batch in the stores.
• Wait on the left hand sides of the shelves. If the customers face
problem then approach.
• Be neat, clean and well dressed.
• The tags on the products are to be checked regularly, there should not
be products without tags.

Customer relationship associate
Job Role
• Customer relationship
management
• Building up a good customer
base
• Increasing customer loyalty
• Increasing the number of
returning customer
• Handling customer complains

Customer relationship associate
Do’s
• Understand the customer’s
needs or complains
• Listen to the customers
• Explain about the products or
the company in a better way.
• Maintain a positive and
receptive role.
Don’ts
• Don’t be impatient
• Don’t be too fast
• Don’t jump to conclusions
• Don’t assume
• Don’t try to intimidate
customers

How to be a good Customer
Relationship Associate
• Always be proactive in
approaching the customers.
• Understand whether the
customer is having comfortable
experience in shopping
• Build up a personal relationship
with the customers. Make them
return to the stores for shopping
more.

Professional tips:
• Wear the jacket batch and customer relationship logo always.
• Sit at your specified desks.
• 40% of the total duty timing will be spent on the desk and the rest
around the store.
• Each customer complain has to be given a docket number by the
customer sales associate.
• The follow up of the docket number has to be done and the issue
must be resolved within the stipulated time.

Cashier
Job role
• Handling the cash counters
• Receiving cash from the
customers and return them the
balance
• Taking payment through cards
• Leaving the last impression on
the customers who would leave
the store after paying

Cashier
Do’s
• Be attentive while receiving and
giving cash
• Be confident about handling
large crowds
• Maintain positive attitude
• Interact with the customers
Don’ts
• Don’t be distracted
• Don’t be overconfident
• Don’t be negative in approach
• Don’t just mechanically receive
and return cash

How to be a good cashier?
• A good cashier must be fast in
calculation
• Doing fast calculations but
committing errors is not fine
• Cashier’s job responsibility is not
just receiving or giving cash
• At the end of the day the cash at
hand and the total sales should
match

Professional tips
• Wear Walmart logo, batch and jacket always inside the stores.
• Keep the calculator tab open on screen.
• While returning amount check on the software.
• Check the currency properly so that they are not duplicate.

Packaging
Job role
• Packing of products bought by
the customers while they pay
• Organizing the dresses and
clothes at their place
• Behind the door unboxing of
products that arrive for sales
• Any kind of packaging

Packaging
Do’s
• Recheck before sealing the
packed items
• Place the glass items in a
protected foamed container
• Fragile items like gadgets and
goods are to be packed in
specified boxes.
Don’ts
• Don’t be too fast in packing
• Don’t be careless while handling
fragile goods
• Don’t forget to recheck which
goods to pack in which boxes
• Don’t miss out putting the safety
instructions in the specified
goods

How to be a good packaging
executive
• Always count the number of
products in the cart and match
with the bill before doing the
final packing.
• Don’t place wrong products in
wrong boxes.
• Packaging must happen fast as
the next customers are waiting.

Professional tips
• Pack the organic items like vegetables, meat, fish and other items of
the same category in leak proof bags.
• Glass and fragile items should be packed in the foam boxes.
• The bills must be returned to the customer after checking.
• Pack one cart at a time to avoid any mixing up of goods.

Walmart employees Happy
employees
• Walmart gives maximum
importance to job satisfaction
and employee happiness.
• Salary have been increased,
more bonus is given, various
health benefits are provided.
• The company expects the
employees to perform well and
get promotions.

Conclusion
• Be responsible
• Share your problems
• Be a team player
• Develop personal bond with the customers
• Help in growth of the company which will ensure your growth
• Be happy and satisfied
• Help your colleagues
• Be proud to be a Walmart employee

Any Questions?

References:
• Corporate.walmart.com. (2018). Working at
Walmart. Corporate.walmart.com. Retrieved 4 February 2018, from
https://corporate.walmart.com/our-story/working-at-walmart
• Joseph, L. (2015). A Geographic Perspective on the Walmart Neighborhood
Market. Papers in Applied Geography, 1(4), 348-355.
• Scipioni, J. (2018). Walmart just took its employee benefits to the next level,
here's a look. Fox Business. Retrieved 4 February 2018, from
http://www.foxbusiness.com/features/2018/01/11/walmart-just-took-its-
employee-benefits-to-next-level-heres-look.html
• Statista.com, W. (2018). Topic: Walmart. www.statista.com. Retrieved 4
February 2018, from https://www.statista.com/topics/1451/walmart/