University Project: Operation Plan for Gurkha Espresso Cafe

This report presents a detailed operation plan for Gurkha Espresso Cafe, addressing various critical aspects of business management. It begins with an introduction to operational management and its significance in a competitive market, particularly for a cafe aiming to cater to a specific demographic in Australia. The report outlines the required physical and human resources, emphasizing the importance of skilled employees and effective customer service. It then delves into Key Performance Indicators (KPIs), employing the SMART methodology to ensure measurable, achievable, and relevant goals. The report also describes the monitoring process, including the use of Gantt charts for operational timelines. A contingency plan is included to address potential risks, along with a risk priority chart. Finally, it covers intellectual property and legal steps necessary for business establishment and protection of ownership and inventions. The report concludes with a comprehensive reference list. This report provides a strategic overview of how the cafe should be run.

Running head: OPERATION PLAN FOR GURKHA ESPRESSO CAFE
OPERATION PLAN FOR GURKHA ESPRESSO CAFÉ
Name of the Student
Name of the University
Author Note

1OPERATION PLAN FOR GURKHA ESPRESSO CAFE
Table of Contents
Introduction......................................................................................................................................2
Physical and Human resources........................................................................................................2
Key Performance Indicators............................................................................................................3
Monitoring process..........................................................................................................................5
Contingency Plan.............................................................................................................................6
Intellectual Property and legal steps................................................................................................7
Protect ownership and invention.....................................................................................................7

2OPERATION PLAN FOR GURKHA ESPRESSO CAFE
Introduction
Operational management is a particular strategic planning that maintain day-to-day
business and ensure all the implemented process can be operated in an effective manner. The
strategies and activities are the important thing of this matter and that ensure all the detailed
planning must be established in a right form so that responsibilities and understanding of job
roles will be cleared for employees. In case of Gurkha Espresso, the market of café is
developing in Australia, but as per the competitive concern operational strategy of café needs to
be string to sustain in the market. The promotional aspect of this kind of traditional café is also
important as the planning and process needs to be strategically handled.
The objective of this café is to gather more north Indian people in Australia and other
northern nation and deliver them the taste of their origin. In this place all kinds of north Indian
dishes with coffee, tea, juice, and mocktails are available but the café needs to be sustained in the
market through the promotion and operation strategy(Vujanović et al. 2012). The purpose of the
operation planning is to gain some good amount of money and also spread their business in
branches. To reach the goal and objectives help from the revenue, people, employees,and
thegovernment is also important and then only they build their business operational process.
Physical and Human resources
In case of astartup, a business some physical resources are important as well as human
resources too. In case of physical resources, office desks, computer and their accessories,
currency counting machine, electricity, water supply, chairs, tables, order counter and some large
space for arun the business will be needed. Some of the technical appliances are also needed for
this business.

3OPERATION PLAN FOR GURKHA ESPRESSO CAFE
In case of human resource, a team of executives will choose the right people for different
posts. Some of the skilled and experienced people need to be engaged so that company can
develop their position in the market (Slack 2015). To achieve a good position in market qualified
and skilled people need to be recruited. The operational planning is pretty much depending on
the employees so it will be very crucial for employees to the process of operation in Café.
Customer handling and communication are the two important aspects for employees and they
have to know this situation operation to mitigate any kind of undesired moments (Wild, Wild and
Han 2014).
Key Performance Indicators
Key performance indicators are the in which performance of any aspect can be evaluated
and make some judgmental thought about the case. Allocation of finance, human resource
management, set timelines for different projects can evaluate this process too.
Smart
In case of increasing the market value of Gurkha
Espresso café, employees need to know the
operational planning in a proper way. Definite
job distribution is another strategy to custom as
the impending proficiency of employees and
gains a virtuous market position for the café
(Rummler and Brache 2012). Smart procedure
in business can be justified through the process.
Measurable
Measurable planning of operational process is
important for the café. In Australia, café

4OPERATION PLAN FOR GURKHA ESPRESSO CAFE
business is one of the prime sources of
economy, so measurable innovation and
resourced based changes need to be
implemented in the café so that it can sustain in
this competitive arena (Thomé et al. 2012). The
operational procedure also controls the
dimension of capabilities and specifies the
demanding performance to line up with the
framework of the café.
Achievable
The operational process must be set in such
form that can be achieved by the café
organization within a year. The management has
set the objective for thefirst year so the short
term achievement will be depending on the
effective performance of the management plan.
Relevant
The relevancy of work also determines the right
access to thebusiness. If the steps are not
relevant then it will considerably tough for the
organization to implement the process in this
business environment (Raleigh et al. 2017). The
operational process also surrounds the relevant
method to building effort and
achievedapproaches to convey the relevant

5OPERATION PLAN FOR GURKHA ESPRESSO CAFE
procedure in this cafe.
Time Bound
The time of the operation planning is essential
for the business enhancement. A time limit is
important as in between the time the strategic
decisions have been taken needs to be operated
as well. In Gurkha Espresso café one-
yearstrategic planning has been set and operated
in that manner also.
Table 1: SMART table of Key Performance Indicators
(Source: Created by Author)
Monitoring process
The monitoring process is effective for the evaluation of employees. Some of the
employees are efficient but they are not delivering their best in theworkplace. In such cases,
quality analysis training and motivational training also needed for employee and management
has to identify those employees for this session. If they are not monitoring the entire vision then
it will be impossible to do. Starting from the office design, management selection, set up
construction, recruitment of employees, induction process to work enhancement process for them
all these need monitoring inspection of executives or managers so that all the processes should
be highlighting the path of progress for the café organization (Rummler and Brache 2012).
Operational
Plan
Week
1
Week
2
Week
3
Week
4
Week
5
Week
6
Week
7
Week
8
Week
9
Office Design
Management

6OPERATION PLAN FOR GURKHA ESPRESSO CAFE
selection
Set up and
Construction
process
Employee
recruitment
Monitoring
process
Achieve
target
Table 2: Gantt chart of total operation process
(Source: Created by Author)
Contingency Plan
A contingency plan is a support plan that will be implemented in case of the failure of the
first plan. In any case, the strategic planning of the first plan is being failed due to high-risk
setting then a low severity medium risk process will be implemented in that case so that
sustainable condition will sustain (Oakland 2014). Low range frequency is not allotted for all the
section, in case of café high frequency and high risk will always be there in themarket.
High Frequency Low Frequency
High Severity High Risk High- Medium Risk

7OPERATION PLAN FOR GURKHA ESPRESSO CAFE
Low Severity Medium Risk Low Risk
Table 3: Risk Priority Chart
(Source: Created by Author)
Intellectual Property and legal steps
Recruitment of employee and provide them a suitable workplace condition is the best
way to posting the company for the better changes. Productiveness and effective efforts ensure a
good position of the café and Australia government initiation is also needed for that in case of
legal actions (Levy, Weitz and Grewal 2012). There are some businesses requirements are also
needed toensuring the establishment of business and that interference will process the right
manner of productivity as well.
Protect ownership and invention
Most of the planning is needed to approve by the senior managers or executives then only
ownership and innovation process will be implemented in a proper way. Gurkha Espresso Café
needs to improve their market position through their system operation process. The program
lining and evolve new innovation needs to be protected by the companies executives so that
operation planning composed in a proper way.

8OPERATION PLAN FOR GURKHA ESPRESSO CAFE
References
Levy, M., Weitz, B.A. and Grewal, D., 2012. Retailing management (Vol. 6). New York:
McGraw-Hill/Irwin.
Oakland, J.S., 2014. Total quality management and operational excellence: text with cases.
Routledge.
Raleigh, G.G., Tellado, J., Green, J., Lavine, J., James, J., Nguyen, L.A.M. and Carter III, R.B.,
Headwater Partners I Llc, 2017. Service plan design, user interfaces, application programming
interfaces, and device management. U.S. Patent 9,557,889.
Rummler, G.A. and Brache, A.P., 2012. Improving performance: How to manage the white
space on the organization chart.John Wiley & Sons.
Slack, N., 2015. Operations strategy.John Wiley & Sons, Ltd.
Thomé, A.M.T., Scavarda, L.F., Fernandez, N.S. and Scavarda, A.J., 2012. Sales and operations
planning: A research synthesis. International Journal of Production Economics, 138(1), pp.1-13.
Vujanović, D., Momčilović, V., Bojović, N. and Papić, V., 2012. Evaluation of vehicle fleet
maintenance management indicators by application of DEMATEL and ANP. Expert Systems
with Applications, 39(12), pp.10552-10563.
Wild, J.J., Wild, K.L. and Han, J.C., 2014. International business. Pearson Education Limited.