MBA623 Healthcare Management: Hamilton Hospital Case Study Analysis

This report provides a comprehensive analysis of Hamilton Hospital, a prominent healthcare institution in Victoria, Australia. It examines the hospital's political and policy environment, organizational design and coordination, leadership and teamwork, financial resource utilization, and attitude towards technology. The report identifies areas for improvement, particularly in financial stability and regulatory compliance, and justifies these recommendations based on the hospital's mission and objectives. The analysis concludes with actionable recommendations aimed at enhancing the hospital's overall effectiveness and addressing the challenges it faces in the current healthcare landscape. This document is available on Desklib, a platform offering a wide range of study resources, including past papers and solved assignments for students.

Running head: HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL
Name of the Student
Name of the University
Author Note

1HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
EXECUTIVE SUMMARY
The management, oversight or the administration of the healthcare, the public health systems,
hospitals and the total network of hospitals along with the related medication facilities that are
present within the concerned country might be collectively termed as the healthcare
management. Alternatively known as healthcare administration, the healthcare management is
known to provide employment to the various professionals who depict the qualities that are
needed for the recruitment of the professional healthcare agents who might help in the proper
and the smooth functioning of the concerned organization. The following report attempts an
analysis of the various skills that are expected of the healthcare managers who have been
working for the concerned institution. The concerned report attempts to investigate an Australian
healthcare unit, Hamilton Hospital on the basis of the political environments, organization design
and coordination, the leadership and the teamwork that is evident within the organization, the
utilization of available financial resources and the usage of the technologies by the concerned
organization. The report attempts to identify the areas wherein the organization might bring
about the required changes in order to improve with a justification for the improvements. The
report nears an end with a set of recommendations that might assist the functions of the
concerned healthcare institution, Hamilton Hospital, Australia in order to deal with the various
problematic situations that the institution has been facing in the present times.

2HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
Table of Contents
Introduction..........................................................................................................................3
Brief overview.................................................................................................................3
Political and policy environment.....................................................................................4
Organizational design and coordination..........................................................................5
Leadership and teamwork................................................................................................5
Financial resource utilization...........................................................................................6
Attitude to and utilization of technology.........................................................................6
Areas of improvement.....................................................................................................7
Justification for the chosen areas.....................................................................................8
Recommendations................................................................................................................9
Conclusion.........................................................................................................................11
References..........................................................................................................................12

3HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
Introduction
The management, oversight or the administration of the healthcare, the public health
systems, hospitals and the total network of hospitals along with the related medication facilities
that are present within the concerned country might be collectively termed as the healthcare
management (Ginter 2018). Alternatively known as healthcare administration, the healthcare
management is known to provide employment to the various professionals who depict the
qualities that are needed for the recruitment of the professional healthcare agents who might help
in the proper and the smooth functioning of the concerned organization (Basole, Bodner and
Rouse 2013). The healthcare management officials might also be known for the employment of
the various staff members in order to deal with the free flow of the information within the total
organization. The following report attempts an analysis of the various skills that are expected of
the healthcare managers who have been working for the concerned institution. The concerned
report attempts to investigate an Australian healthcare unit, Hamilton Hospital on the basis of the
political environments, organization design and coordination, the leadership and the teamwork
that is evident within the organization, the utilization of available financial resources and the
usage of the technologies by the concerned organization. The report attempts to identify the areas
wherein the organization might bring about the required changes in order to improve with a
justification for the improvements. The report nears an end with a set of recommendations that
might assist the functions of the concerned healthcare institution, Hamilton Hospital, Australia in
order to deal with the various problematic situations that the institution has been facing in the
present times.

4HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
Brief overview
Founded in the year 1862, the Hamilton Hospital, Victoria, Australia better known as the
Hamilton Base Hospital, is considered to be one of the most reputed healthcare institutions that
have been operative within the territorial boundaries of Australia. The Hamilton Hospital,
Australia holds responsibility for the treatment of a huge number of illnesses ranging from the
general pathology to providing the concerned patients with the needed care and support in the
forms of the various support groups that attend the various patients and other clientele that seek
medical and psychological attention from the concerned hospital (Myhospitals.gov.au 2018). The
healthcare institution aims to serve various residents of the country who might have been visiting
the institution in need of treatment. The healthcare group is known to be the largest private
hospital group that abides by the Catholic school of thought and is known to have been operating
out of the non-profit needs. The concerned healthcare institution has been active in the Western
District of Australia and is capable of handling a huge in-house client base at a single given point
of time. The facilities that are provided by the concerned healthcare institution has been known
to assist the service seekers with the help that is required by them.
Political and policy environment
The various political factors that have been affecting the concerned healthcare institution
in discussion, Hamilton Hospital, Australia might refer to the conditions that deal with the
increasing competition within the concerned market and the various factors that pertain to the
earning of the revenue of the company. The CEO of the healthcare institute has put forth the fact
that the concerned healthcare institute has been facing issues in the growth of the number of the
clients who might be classified as the ones who might be charged for the services that have been
delivered to them. These include all the healthcare institutions that have been included under the

5HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
banner of the Australian healthcare institution group of Hamilton Hospital, Australia. The other
issues that has been hampering the smooth functioning of the group of healthcare institutions are
the issues that relate to the taxes that are levied on the institute. The institute also faced issues
related with the depreciative values of the concerned institutions that are included within the
group that is headed by the concerned healthcare institution in discussion, Hamilton Hospital,
Australia.
Organizational design and coordination
The design of the healthcare organization in discussion, Hamilton Hospital, Australia
majorly refers to the trustees of the organization and the board members who have been
responsible for the better performance of the concerned organization. The board of the healthcare
institution in discussion, Hamilton Hospital, Australia is known to help the group management
as well as the chief executive officer of the group with the overall reports on the performance of
the employees of the group majorly in the five distinctive areas that are required for the
improvement of the effectiveness of the clinical governance that has been present within the
maternity departments of the healthcare institution as well as the departments that pertain to the
treatment of the patients who have been suffering with the issues that relate to the mental health
of the concerned patients (Treasury.wa.gov.au 2018). The board that is responsible for the
smooth functioning of the concerned healthcare institution might also need to deal with the
development and the embedding of the variety of educational programs that might be needed for
the betterment of the functioning of the activities that are needed for the lowering the risk factors
that are present within the functionalities of the concerned institution in discussion, Hamilton
Hospital, Australia.

6HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
Leadership and teamwork
The employees at the concerned institution in discussion, Hamilton Hospital, Australia,
tend to put forth a huge teamwork within the activities that are performed by the concerned
employees of the concern. The medical caregivers who have been employed by the organization
are reported to have been very responsive to the concerned patients and other members who have
been visiting the concerned medical institution for the various treatments. The employee
retention of the given organization is observed to be the best of its kind thereby leading to the
conditions wherein there is depicted an excellent retention of the staff of the organization. The
concerned organizational management is also known for the matters that pertain to the various
internal matters that involve the medical staff as well as the employees who have been involved
within the organization. the leaders of the concerned organization in discussion is known to have
been support the concerned members of the workforce of the organization which involves the
allowance of the autonomy of the organizational staff members.
Financial resource utilization
The financial resource that has been at the perusal of the concerned healthcare
organization in discussion, Hamilton Hospital, Australia, have been aptly used as reported by the
various experts on the matter. The organization is observed to put forth the best possible use of
the concerned resources that have been made available to the concerned organization. The
organization has faced a rise in the revenues earned due to the increase in the clientele who had
sought out for medical help on the several chargeable grounds (West et al. 2014). The funds that
have been generated from the concerned patients of the healthcare institution were utilized for
the expansion of the institution, although the reports claim that the concerned healthcare

7HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
institution in discussion had to withhold the various projects due to the lack of proper funding
that might be required in the completion of the expansion projects.
Attitude to and utilization of technology
The technological advancements undertaken by the healthcare organization in discussion,
Hamilton Hospital, Australia, are known to be the introductory advancements that have been
undertaken in the field. The various medical staff involved in the matters the department of
surgeries are known to be using the techniques of virtual reality in order to help the concerned
patients who have been visiting the hospitals for the various surgeries that they might be needing.
The virtual reality in the fields of the surgeries might help the concerned patients as well as the
family members of the concerned patients to experience a reduction in the stress levels. The
other factors that might be affected by the introduction of the virtual reality include the decrease
the levels of stress and the inherent fears that might be present within the minds of the concerned
patients as well as the family members of the concerned patient. The concerned healthcare
institution in discussion, Hamilton Hospital, Australia, has also earned a huge reputation for the
installment of the various machinery that is needed for the proper functionality of the various
departments of the reputed healthcare institution in discussion, Hamilton Hospital, Australia.
Areas of improvement
Founded in the year 1862, the Hamilton Hospital, Victoria, Australia better known as the
Hamilton Base Hospital, is considered to be one of the most reputed healthcare institutions that
have been operative within the territorial boundaries of Australia (Myhospitals.gov.au 2018).
The Hamilton Hospital, Australia holds responsibility for the treatment of a huge number of
illnesses ranging from the general pathology to providing the concerned patients with the needed
care and support in the forms of the various support groups that attend the various patients and

8HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
other clientele that seek medical and psychological attention from the concerned hospital. The
healthcare institution aims to serve various residents of the country who might have been visiting
the institution in need of treatment. The healthcare group is known to be the largest private
hospital group that abides by the Catholic school of thought and is known to have been operating
out of the non-profit needs. The recent reports on the concerned organization however claim that
the concerned organization has been facing a huge lack in the funds that are needed for the
proper functioning of the healthcare organization in discussion. The reports further state that the
concerned institution has been facing the problems on the matters that are related to the
numerous rules and regulations that are needed for the proper increment of the overall revenue
amount that is earned by the concerned healthcare institution in discussion, Hamilton Hospital,
Victoria, Australia (Delmatoff and Lazarus 2014). The leadership that is pertinent in the
institution might also need to be improved in order to put forth an overall improvement of the
concerned healthcare institution in discussion, Hamilton Hospital, Australia. The design of the
organization and the co-ordination that is maintained by the various members of the workforce of
the organization. This might help the healthcare institution in discussion to maintain the overall
performance of the organization and the retention of the various skilled as well as the unskilled
staff of the company which includes the volunteers who were serving the citizens of the
concerned country (Morton et al. 2017). The staff of the organization, however, has been serving
the Australian population as a part of the esteemed and the well-reputed healthcare organization
that is under discussion, Hamilton Hospital, Victoria, Australia.
Justification for the chosen areas
The esteemed and reputed healthcare organization in discussion, Hamilton Hospital,
Victoria, Australia is advised to improvise the services that they might have been providing in

9HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
the concerned matters that have been discussed in the previous section of the report. The poor
financial strengthening of the organization might lead to the conditions wherein the employees of
the organization might not be having the correct amount of the job satisfaction. This might also
stem from the lack of the hikes that are received by the concerned employees of the organization.
this might lead to the increment in the employee retention that is being faced by the concerned
organization. The drawbacks on the part of the organisation in bringing about the expansion of
the services within the area might lead to the loss of the potential client base of the concerned
healthcare institution in discussion (Zingg et al. 2015). The leadership that is followed within the
organisation might also need to go through some changes in order to deal with the employee
dissatisfaction that is reported to have been present within the organisation. The concerned
management of the organisation might face severe conditions in the matters that deal with the
retention of the employees of the healthcare institution (Cleverley 2017). The organisational
design and the co-ordination that exists within the concerned healthcare institution in discussion,
the Hamilton Hospital, Victoria, Australia might also need some reformations in order to deal
with the various conditions of the employee dissatisfaction that might arise within the
organisation (Mason, Leavitt and Chaffee 2013). The dissatisfaction of the employees of the
organization might result in the resignation of the concerned staff from the posts that they have
been holding within the organization. This might affect the treatment procedures and the
concerned care-giving procedures that are practiced within the concerned healthcare institution
in discussion, the Hamilton Hospital, Victoria, Australia.
Recommendations
The concerned management of the healthcare institution in discussion, the Hamilton
Hospital, Victoria, Australia, might be advised to follow some recommended actions in order to

10HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
bring about an overall improvement of the present scenario that is experienced within the
organisation. The concerned organisation might be advised to bring about a hike in the various
charges and the fees that are levied on the various treatments and the related services that are
offered by the concerned organisation to the various people who have been visiting the
healthcare institute. This might help in the accumulation of the funds that the concerned
healthcare service might be requiring for the completion of the various expansion projects that
have been initialised in the recent times. The Hamilton Hospital, Victoria, Australia might also
be advised to arrange some fundraiser events that might lead to the generation of the revenue
amounts that is needed by the concerned healthcare facility. In order to deal with the processes
pertaining to the leadership and the teamwork within the concerned healthcare institute, the
company is advised to bring about certain changes in the concerned areas. The company is
advised to introduce a certain area within the managerial body that might be deemed responsible
for the addressal of the various issues and the grievances that might arise within the organisation.
The concerned management of the concern might also be advised to arrange meetings with the
various staff members in order to have a better knowledge on the issues and the grievances that
might arise within the organisation. The employees of the concerned healthcare facility in
discussion, Hamilton Hospital, Victoria, Australia might also be advised to put in the efforts that
are necessary for the implementation of the effective communication within the organisation.
The concerned management might also be advised to keep a lookout on the matters that deal with
the addressal of the issues that have been raised by the concerned members of the workforce of
the organisation. The communication that takes place within the organisation must be monitored
in order to detect as well as deal with the problems that might have been arising within the
organisation. The concerned healthcare organisation might also be advised to conduct the needed

11HEALTHCARE MANAGEMENT – HAMILTON HOSPITAL, VICTORIA
surveys within the organisation in order to keep a check on the dissatisfaction that might be faced
by the employees and the other volunteers who have been serving the institution. The company
might also be advised to bring about the changes in the matters that pertain to the organisational
design that is being followed as well as the co-ordination of the various employees and the
practices that are followed in the daily activities of the organisation.
Conclusion
In lieu of the above discussion, it might be pointed out that the concerned management of
the healthcare facility in discussion, the Hamilton Hospital, Victoria, Australia, needs to
implement certain changes in the present scenario of the organisation in order to deal with the
conditions that are faced by the concerned company in the present times. The report has also
attempted to put forth an analysis of the various problem areas that are being faced by the
concerned institution in discussion and provided justifications for the same. The employees of
the organisation should be allowed a platform wherein they might voice their suggestions that
would help the esteemed organisation to bring about an improvement in the overall performance,
thereby leading to the formulation of a healthy and strive-worthy atmosphere in the concerned
workplace in discussion, the Hamilton Hospital, Australia.