Hampton by Hilton HRM: Performance, Policies, and Staff Turnover

This report delves into the human resource management challenges and strategies employed by Hampton by Hilton. It explores the scope of HRM, successful performance management practices, and human resource planning within the organization. The report includes the design and development of job descriptions and person specifications for various management positions. It also analyzes performance management processes, strategies for minimizing staff turnover, and methods for identifying training needs. Furthermore, it examines the enhancement of promotions and provides a critical analysis and revision of existing human resource policies, offering a comprehensive overview of HRM practices in the hospitality industry, with a focus on Hampton by Hilton's approach.

ISSUES IN HUMAN
RESOURCE MANAGEMENT
WITHIN THE HOSPITALITY
INDUSTRY

TABLE OF CONTENTS
LO 1.................................................................................................................................................4
MAIN BODY..................................................................................................................................4
Performance management processes used by Hampton by Hilton............................................11
Different types of performance management use by Hampton by Hilton.........................11
Assisting organisation for minimising the staff turnover..........................................................12
Identifying training needs in the Hampton by Hilton................................................................13
Enhancing the promotions in the hotel......................................................................................13
Critically analysing and revising two existing human Resources policies................................14
REFERENCES................................................................................................................................1

LO 1
INTODUCTION
Human resource management is managing, organising the peoples and the resources to
achieve the overall goals of the organisation with efficiency (Azizi, 2021). It involves the use of
people and the resources in a way to achieve the goals with least cost and optimum productivity.
Hampton by Hilton is a hospitality hotel in United Kingdom which is providing its services
internationally. This hotel is providing its customers all the hospitality services travel and
tourism, lodging, theme parks etc worldwide. This report will include research on various articles
of Human resource management with associated issues in this hotel. Furthermore, designing and
development of job description and a person specification from the range of management
positions in this hotel. It will also include the process of performance management within this
hotel for assisting the organisation to minimise the staff turnover and identification of training
needs. Lastly, enhancement of promotions and analysing the human resource policies and
practices and communicating to all the employees in this hotel.
Research on the articles associated with human resource management on the contemporary
issues in Hampton by Hilton
Reflection
 Scope of human resource management: This article is all about the overall scope of the
human resource management after researching on this article I get to that the scope of
human resource management is far- reaching (Cooke,2021). The human resource
management is the development of personal management in the hospitality industry.
From this research I learned that it includes manpower planning, hiring, recruiting,
training and development etc. From this article my team working and critical thinking
skills developed because the management has to plan for the manpower requirements and
then various method of obtaining them includes lot of deep thinking that increase my
critical thinking skills.

Moreover, after planning for the manpower and selection for the training and
development of employees need coordination and cooperation while performing the task
it helps me to improve my team working skills. This article also includes employee
welfare schemes for providing better working conditions and all the tools which are
needed for the task. With welfare schemes the employees will feel motivated and
satisfied for achieving the group goals as well as individual goals efficiently. This
improved my motivational skills by motivating the employees like providing them all the
basic needs, safety and security needs etc for advancement.
Furthermore, this article also includes building good industrial relation between
the organisations for good competition in the market by competing with creative ideas
and thoughts or developing new techniques of workings among the employees and the
hotels too. This articles made me learned different leadership skills through handling the
disputes between the employees and putting every employee efforts towards the group
goals and solving each misunderstanding that arises due to misunderstanding (Yang,
2020)|. This article is all about maintaining harmony among the employees and between
the organisation. Successful performance management this article include practices and the procedures
through which the performances are measured and rewarded accordingly (Stone, 2020).
This article involves establishing clear norms and rules for the performances so that every
employee in the organisation has clear vision towards the rewards and the punishment
systems. This article increased my new creative skills because employees are developing
new ideas and thoughts for making their performances improve because increase
efficiency in work will be rewarded by the company.
Secondly, this article includes standards for all the performances by the
employees so that the performances can be measured efficiently (Siam, 2019). This
encourages the employees in the hotel to reach the standards for achievements and
rewards. This article increased my morale towards the work because in the hotel all the
employees need to attain that standard and those who perform beyond the standards are
being recognised by the top management team. The high performances are being
appraised and the low performances are being punished and the training is being provided
to that employee.

Thirdly, this article include promoting of openness and reward behaviour in which
each employees indulge in creating and developing new ideas and skills. This article
helps me to learn more about healthy competition in the hotel by reducing the cut throat
competition and creating an environment with high cultural performances. This creates
fulfilment of employees need and wants as well as the hotel too with high productivity in
the performances. Human resource planning this article is all about planning or forecasting the needs of
people and the resources in the organisation for the development (Aguinis, 2019). This
article shows hoe the human resource plans for the future uncertainty and for earning
huge profits with minimum cost in the future. My managerial skills developed by this
article due to it involve planning for the workforce to meet the future needs in case of
uncertainties due to more turnovers. The management is also anticipating the working
requirements and making preventing plans to safeguard the hotel from uncertainties.
Secondly, this article tells the planning regarding the current workforce supply
and future workforce demand the management has to plan for the overall objectives
because employees satisfaction is important for the present and future goals as well
(Amrutha, 2020). I learned a lot of things in the Human resource management like
planning includes deep research with include deep thinking made My critical thinking
skills strong. Employees planning related to making them satisfied in the hotel for
minimizing the turnover increased My motivational skill.
Thirdly, in this article human resource management team is planning for the
strategies for the future or current forecast and implementing the plans to the fullest
(Chelladurai, 2022). The strategies related to hiring employees for the gaps between the
current and the future requirements, training the existing employees for better work, also
working on talent acquisition. This increased my leadership skills because training and
development of existing as well as new employees for better efficiency in the hotel. It
requires a lot of work like managing the employees to learn the things in groups and work
according to the attainment of group goals. Leadership has big role in this by leading the
people towards group goals with coordination and cooperation for achievement of group
as well as individual goals effectively and efficiently.

Designing and developing a job description and a person specification of different positions in
the Hampton by Hilton
Job description Job specification
JOB TITTLE: Executive JOB TITTLE: Human resource executive
REPORT TO: Senior executive EXPERIENCE: Minimum 1 to 2 years of past
experience.
JOB LOCATION: Hampton by Hilton, United
Kingdom
TRAINING: Training period will be of 2 to 3 months.
QUALIFICATION: BSc/ MSc in human resource
management or similar field.
SPECIAL ATTRIBUTES: Good knowledge of labour
policies, good leadership skills.
WORKING CONDITIONS: The executive has to
work according to the seniors and obey all the orders,
also need to know the technical skills to prepare budgets
for each department under his control.
EMOTIONAL CHARACTERISTICS: The executive
should be polite with the customers and the top level
team, Should be always ready in making any decision
related to the work.
RESPONSIBILITY AND DUTIES: Managing the
team and giving training and development to the
employees. Applying effective training techniques and
strategies.
SKILLS: Management of conflicts in the hotel, good
motivational skill. Motivational skill for motivating the
manpower by budgeting their wages and compensation
for providing them satisfaction. Excellent
communication skills for handling the customer’s
grievances in a professional way.
SALARY: $2000 to $25000 RESPONSIBILITIES: Designing of various packages
and policies of human resources, managing the budget of
human resource department. The main work to reduce
the cost of and maximize the productivity with
efficiency.
POSITION TYPE: Full time work
HOURS OF WORK: Normal working hours 9 am to 6
am
Job description Job specification
JOB TITTLE: Manager JOB TITTLE: Event manager
REPORT TO: Senior management team EXPERIENCE: 1 to 3 year of past experience and

knowledge of KPIs
JOB LOCATION: Hampton by Hilton, United
Kingdom
TRAINING: The training period will be of 5 months
QUALIFICATION: Bsc./ Ba. in event management,
hospitality management or similar field.
SPECIAL ATTRIBUTES: Excellent coordination
skills with leadership qualities, excellent communication
skills to guide the team.
RESPONSIBILITY AND DUTIES: Coordinating the
different activities of employees, Arranging resources
for the events, smooth function of the events. Should
understand the marketing and promotional techniques.
SKILLS: Problem solving skills for solving confusion
in the events, good leadership skills to manage various
departments. The manager should have a good team
working skills so that it can handle various departments
of team effectively and efficiently. Should have critical
thinking skills for creating new ideas and thoughts and
solving problems.
WORKING CONDITIONS: The manager needs to
present in every conflict and manage the team in front of
him. Indoor or outdoor activities are to be carried by him
and also have to seat in the office for planning various
strategies.
EMOTIONAL CHARACTERISTICS: The manager
must be confident in facing every situation and should
be strict and polite according to the situation.
SALARY: $3000 to $35000 RESPONSIBILITIES: the manager should guide the
employees to work in team and handle the different
departments. Supervise all the activities in an organised
way for the best outcomes.
POSITION TYPE: Full time work
HOURS OF WORK: 10 am to 7 am
Job description Job specification
JOB TITTLE: Associate JOB TITTLE: Human resource associate
REPORT TO: Senior associate or the senior team
managers.
EXPERIENCE: Minimum 1 year of experience in hotel
industry
QUALIFICATION: Bachelor’s degree in business
administration or human resource management or
relevant field.
SPECIAL ATTRIBUTES: Administrative skills for
reporting and writing legal documents. Time
management skill for proper work on time.
JOB LOCATION: Hampton by Hilton, United
Kingdom
TRAINING: Normal 1 month training period for
induction and learning detail description about the
organisation.
WORKING CONDITIONS: The associate has work
on the computer system for checking the documents and
EMOTIONAL CHARACTERISTICS: The associate
must be socially active and be kind to the new

providing the documents to the human resource team
about the resume and employees forms or applications.
employees for solving their queries and problems.
RESPONSIBILITY AND DUTIES: The associate has to
maintain good relation between the manager and the
employee as a mediator. The associate has to keep the
information confidential for the safety, must report to the
senior member for any important discussion. Providing
information and direction to the new employees entering
into the organisation.
SKILLS: The associate has good communication skills
for communicating with employees or answering their
questions carefully and the manager, good listening
skills for listening to the orders of management
carefully.
SALARY: $15000 to $20000 RESPONSIBILITIES: Forwarding information related
to human resource, recording all the legal documents
and the employees documents correctly or passing on to
the managers after completion of all the details
POSITION TYPE: Fluctuating shift timings
HOURS OF WORK: 9 am to 6 am
Job description Job specification
JOB TITTLE: Manager JOB TITTLE: Sales and marketing manager
REPORT TO: Senior marketing team EXPERIENCE: Minimum 1 year of experience in the
field of marketing.
QUALIFICATION: Bachelor’s degree in marketing
management or business administration or similar field.
SPECIAL ATTRIBUTES: The manager must be
socially active on social foe platforms for increasing its
sales by marketing its products on online platforms.
JOB LOCATION: Hampton by Hilton, United
Kingdom
TRAINING: 6 months internship for learning and
gaining knowledge of the field of markets and market
segmentations.
WORKING CONDITIONS: The manager has to go
outside of the premises for field working in some cases
and guide the subordinates or checking the performances
of each employee.
EMOTIONAL CHARACTERISTICS: The manager
should have good critical thinking skills for
understanding the market and the customers.
RESPONSIBILITY AND DUTIES: The manager duty
is hiring employees and managing all the training and
development programs related to them. Managing the
cost of producing and increasing the revenue by strategic
plans. Identification of customer need and preferences or
SKILLS: Excellent communication skills for
communicating to the clients for more sale to increase
profits, the manager should be active and multiple
knowledge of all the products.

market segmentation for product. Monitoring all the
sales department employees performances for
coordinating all the work according to the group goals.
SALARY: $40000 to $ 50000 RESPONSIBILITIES: The manager has to prepare
financial budgets and forecast the sales and the market.
Planning for the advertisement and promotions
techniques. Forecasting all the current and the future
profits and cost involved in the machinery.
POSITION TYPE: Full time job
HOURS OF WORK: 10 am to 7 am
PHYSICAL SKILLS: Should be physically fit with
good posture.
Performance management processes used by Hampton by Hilton
Performance management is used by the management for evaluation of the employee’s
performances for checking the accuracy of work in the task (Pollitt, 2018). The Hampton by
Hilton is creating an environment in which its managers monitors each departments work for
encouraging the employees to perform with their full abilities for doing the work efficiently and
effectively. This hotel is using performance management for getting the positive feedbacks of
work by the employees for the rewards and recognition. Human resource department of this hotel
is monitoring the performances of each department for the overall accomplishment of the goals
and individual goals as well.
Different types of performance management use by Hampton by Hilton
 Management by objectives: This strategy is used by the Hampton by Hilton for by
defining clearly the objectives of the hotel to all the departments. All the employees and
the management should be clear about the objectives and work according to the
objectives of the organisation efficiently and effectively (George, 2021). The
performances of all the employees are measured by the clear goals of the organisation
and those who are successful in attaining the goals are being rewarded or recognised in
front of everyone. Those with fewer performances are being punished and trained for the
future performances.
 360 degree feedback: This is the method in which the employee’s feedbacks through
peers, friends, supervisors etc are provided (Ali, 2021). Hampton by Hilton is using this

method for proper and correct feedback for appraising the employees or punishing the
employees for non accomplishment of works. The management of this hotel is checking
and gathering each employees feedback to decide various training and development
practices if needed and the appraisal policies on behalf of the feedback provided for
performance management.
Assisting organisation for minimising the staff turnover
 Competitive pay and compensations: The Hampton by Hilton should offer competitive
salaries and incentives for the work done to increase the morale of the employees for
working with more efforts. This method increase the safety and security needs and reduce
their turnover due to dissatisfaction or disappointment with low wages (Bernstein, 2018).
 Developing opportunities: The hotel should provide all the opportunities with which
employees can grow by doing their work with new and creative ideas. Hampton by
Hilton should provide educational programs for increasing the existing knowledge for
more advancement of work. Employees will be provided with various training and
developments programmes for learning new things that involves a lot of creativity with
which they feel confident in doing the work and it will help the hotel to reduce the
turnover rate (Mmbusa, 2019).
 Effective communication between leader and employee: Most of the employees are
resigning due to misunderstanding and conflict between the members and the leaders
(Miller, 2020). The Hampton and Hilton should provide all the employees or team a good
leader who can handle the conflicts between the employees and give solution their
problems for reducing their stress. The leader of this hotel needs to communicate with the
employees about their views and ideas to make them feel belongingness and remove their
thought of resigning. Reducing work burden and flexibility in work: The hotel should reduce the extra work
on employees and provide flexibility in the work so that they feel comfortable in
managing their personal life too. Hotel employees will get time for their personal things
and this method stops them for turnover (Bril-Mascarenhas, 2019).

 Giving more achievements: The employees of this hotel should provide more
opportunities by giving them the knowledge of all the departments and promoting their
work for good performances.
Identifying training needs in the Hampton by Hilton
 The hotel has standards for each role and each employees need to perform at least to
reach the standards monthly and yearly. Those who are performing below standards need
trainings for the future for improvisation in work.
 The managers and leaders are checking and controlling each department for the work
done by the employees those with high absenteeism need more training and punishment
too (Stuyver, 2021).
 The top management team checking every employee’s feedbacks and those with negative
feedbacks in the hotel they are giving them more training.
 The employees in the hotel who is facing problems in doing work and new employees
entering into the hotel are provided advanced training by the specialist.
 Appraising the performances each annual year will increase the confidence of the
employee to stay within the hotel according to their performances.
Enhancing the promotions in the hotel
 Horizontal promotion: The employees of the Hampton by Hilton will be promoted to
higher level for promotions with more pay and different responsibility. This promotion
helps the employees for gaining more knowledge and feels confident towards doing the
work. This promotion is all about making the employee to become more professional in
the work.
 Vertical promotions: In this promotion the hotel will move its employees from one
department to other department for gaining different knowledge. This helps the
employees to gain knowledge of each field with different roles and responsibilities or
different benefits (Mzibra, 2021).
 Dry promotions: These promotions involve create more work pressure on the employee
in the hotel with same salaries or incentives with different roles and responsibility.
 The Hampton by Hilton is providing various promotions techniques to encourage
employees for doing work more efficiently and effectively.