Project Management Plan: Talent Turnover in Hanoi Coffee Shops Sector

This project management plan, developed by a student, focuses on understanding talent turnover within the coffee shop sector in Hanoi. The project's aim is to gain a deep understanding of the issue. The objectives include creating a questionnaire based on academic research, conducting an online survey to collect data, analyzing the collected data to identify turnover reasons, and producing an e-portfolio showcasing the research. The plan details the Work Breakdown Structure (WBS), a Gantt chart, and quality management strategies for data accuracy and questionnaire clarity. A comprehensive risk register identifies potential issues, such as illness or computer failure, and outlines mitigation strategies. The plan also includes a stakeholder list, communication plan, resource allocation (including budget), milestones, and a reference list. The project aims to provide a realistic view of the challenges faced by businesses in talent management and compare them with academic theories.

PROJECT MANAGEMENT PLAN
Module: Managing a Successful Business Project
Lecturer: Mr. John M.Andre
Tutor: Mr. Nguyen Van Dai
Date: 6th Octorber 2020
Student name: Bui Tran Thanh Tung
Student ID: 10180473

1.Aim and objectives:
Aim:
-To gain deep understanding about turnover faced by companies of coffee shops
sector in talent management in Hanoi.
Objectives:
1.To create questionnaire based on the key concept of turnover and talent managament
through journals.
The reason: the academic research and journals have high reliability and accuracy due
to the participation of experts in the process of examining these informations)
2.To collect data by conducting an online survey questionnaire about the talent
turnover management
The reason: due to the complicated situation of covid-19, an online survey will be the
best way to ensure everyone's safety.
3.To analyze the data about turnover reasons collected from the online survey
The reason: the collected data gives us a realistic view of the challenges faced by
businesses in talent management. From there we can compare the difference between
theories in academic research, fournals and the challenges in real life.
4.To produce an e-portfolio that show the work of the research on talent turnover.
The reason: This is one of the requirements in the assignment brieft.
2.WBS:

3.Gantt Chart:
To gain deep
understanding about
turnover faced by
companies of coffee
shops sector in talent
management in
Hanoi.
To create
questionnaire based
on the key concept of
turnover and talent
managament through
journals
Finding journal and
academic research
about talent turnover
reasons
Filter nessesary data
of talent turnover
reasons
Summarise the data
collected
Create questionnaire
about the reasons of
talent turnover
To collect data by
conducting an online
survey questionnaire
about the talent
turnover management
Making contact with
interviewees (people
who in charge of
talent management)
Interview the
managers, get
contacts with other
people working in the
HR department
Conduct online survey
of questions about
talent turnover among
28 respondents from 4
companies
Collect data from the
interviews and online
survey
To analyze the data
about turnover
reasons collected from
the online survey
Data cleaning screen
for incorrect answers
from the survey about
talent management
Contrast the different
between theories and
real life about talent
management
Discripted analysis of
the research on talent
turnover
To produce an e-
portfolio that show the
work of the research
on talent turnover
writing abstract of the
research
writing methodology
of the research
writing major findings
of the research
writing research
discussion section
writing conclusion of
the research
Writing research
reference
Writing self evaluation
Writing evaluation of
the research

4.Quality issues and quality managements:
Quality issues Quality management
Data sources
Primary data:
+Respondents: must be managers and
staffs from 4 companies that currently
operating in coffee shop sector (7 persons
from each companies).
Seconday data:
Collect information from at least 10
articles about turnover and talent
management.
Sampling method:
Judgmental sampling: a strategy that
deliberately selecting particular persons in
order to collect important data that others
can not provide. (A.Maxwell, 1996)
-Searching for reliable sources of
information in journals, academic researchs
-Contact with the managers to arrange an
interview about turnover reasons and talent
management, then asking him for help to
contact with the staffs that work in the HR
department in order to conduct an interview
through an online survey.
-The person selected to be surveyed will be
a person with a high position such as
manager, manager, or people working in the
human resource department.
Clarity of
questionnair
e
-The understanding of participants with the
questionnaire
-Questionnaire focus on research purpose
-The questions should be written clearly so
that the respondents can understands the
objective of the question.

-Any questions beyond the scope of the
research should be excluded.
Language
proficiency
-Spelling error, grammar mistakes
-Presentation skill
-Submit research project to Grammarly
(spell checking software) to check spelling
and grammar mistakes then correct them.
-Practice presentation skills carefully before
the official presentation.
5. Risk register:
Name Chance Impac
t
Weight Response
category
Notes
Get sick the day before
the presentation
.25 4 1 Accept Contact the teacher to be able to
present in another day.
My computer dies 3
days before the
presentation (lose work)
.5 5 2.5 Avoid Post my work to google drive every
time i get something done.
Motobike broken 30
minutes before the
presentation
.75 4 3 Mitigate Check the motorbike 1 day before
the presentation.
Go to school 1 hour earlier so if
something unexpected happens you
can choose another way to go to
school.
15 minutes late for the
presentation because of
the traffic jam.
.75 5 3.75 Avoid Go to school 1 hour earlier.
Must use school’s
computer for the
presentation but forget
.5 4 2 Mitigate Send my work to my friend’s email
2 hour before the presentation and
ask them to download my work to

to bring my computer to
transfer my work from
my computer to school’s
computer (30 minutes
before the presentation).
school computer.
School’s computer
broken 30 minutes
before the presentation,
must use my computer
to present (but my
computer can not
connect to the projector)
.5 4 2 Mitigate Find out what type of projector
cable at school and borrow or buy a
cable that will be able to connect
my computer to the projector.
The presentation occur
the same day with the
deadlines of other
subjects
0.75 3 2.25 Avoid Complete the assignments of other
subjects 3 days earlier than the
deadlines.
6. Stakeholders list and communication plan:
Stakeholders Role title Frequency and
medium
Type of information
required
Notes
Mr.Andre Teacher Ask the teacher
directly in the end of
the lectures.
Post my questions on
the q&a moodle
forum
The diffuculities in
selecting sampling
technique, research
strategy and finding the
data sources.
Try to figure out how
to overcome my
problems before asking
teacher for help
Mr.Nguyen Tutor
teacher
Asking the teacher
directly during the
tutorial.
To get the insight of
what i need to do to
complete the task.
Try to ask my tutor
teacher during the
tutorial to avoid
disturbing him outside

Sending email or
posting the
questions on the
q&a moodle
forum.
Getting feedback from
the teacher to correct my
own work.
the school’s hour.
7. Additional resources and budget:
List of additional resources:
+ Laptop: doing the research, finding data and contact with the stakeholders
+ Human resources (Mr.Andre, Mr.Nguyen): discuss and ask questions about the
project
+ Money: buying drinks for interviewees, small gift, phone charge, gas charge.
Budget:
Name Notes
Money for buying drinks for
managers in the interview (in
coffee shop)
-70,000VND for a drink
-4 managers
Small gifts for the
interviewees
-50,000VND per person
-4 interviewees in total
Telephone package charge
(for phone calling and internet
access to contact with
interviewees)
70,000VND
Gas charge for vehicle 200,000VND
Total 800,000VND

8.Milestones:
Milestones Target date
Literature review about reasons of turnover and talent
management completed
12th October
Questionnaires about reasons of turnover and talent
management created
15th October
Data collection from the survey about reasons of
turnover and talent management finished
15th November
Data analysis from the survey completed 25th Nobember
E-portfolio of the research on talent turnover submited 30th November
9.Reference list:
A.Maxwell, J., 1996. Qualitative Research Design: An
Intractive Approach. s.l.:Sage publications.