Hard Rock Hotel London: A Case Study in Management and Operations

Desklib provides solved assignments and past papers to help students succeed.

MANAGEMENT AND OPERATIONS
Management and operations: A Case study of Hard Rock Hotel
Name of the Student:
Name of the University:
Author’s Note:

MANAGEMENT AND OPERATIONS
Table of Contents
Introduction......................................................................................................................................4
LO1: Role of Leader and Function of Manager..............................................................................5
Management Theory....................................................................................................................5
Leadership and Management Differentiation..............................................................................5
Leadership Styles Theories..........................................................................................................7
Management Concepts and Theories...........................................................................................7
LO2: Application of the role of a leader and the function of a manager.........................................9
Examinations of how the role of a leader and purpose of a manager are useful differently.......9
Application of the different theories and models of approach..................................................11
LO3: Role of Leaders and Managers in Operations Function of Hard Rock Hotel London.........13
Theories of Operations Management.........................................................................................13
Operations Management Approaches........................................................................................14
Importance of Operations Management in Achieving Business Objectives.............................15
Improving Organisational Efficiency........................................................................................16
LO4: Analysing the relation between leadership and management in a modern business world. 18
Factors within business that affect operational management by managers and leaders............18
Analysing the various factors that affect the business situation and society.............................19
Conclusion.....................................................................................................................................21
References......................................................................................................................................22
Introduction

MANAGEMENT AND OPERATIONS
Business Management is referred to the managing of all the activities of business in an efficient
and systematic manner (Noe et al., 2017). This mainly includes coordination and supervising the
operations of the business.
Hard Rock Hotels and Casino are a luxurious hotel chain under the franchise of Hard Rock. The
company is headquartered at Florida, U.S. it was founded 58 years ago in 14 June, 1971 by Isaac
Tigrett and Peter Morton. It is present across 74 international destinations all over the world
(Hard Rock Hotels, 2019).
In this report, the role and function of a leader and a manager will be discussed. It will also
specifically highlight the role of leaders and managers in operations functions of Hard Rock
Hotels London. Apart from this, the understanding of the relationship between leadership and
management in a contemporary business environment will be discussed. Lastly, a conclusion will
be drawn.

MANAGEMENT AND OPERATIONS
LO1: Role of Leader and Function of Manager
Management Theory
The theory of role Management was developed by Henry Mintzberg. It was hence also called the
Mintzberg Managerial Roles. The theory aims at explaining the core aspects related to
management of a manager. It is referred as the most powerful tool of management. The theory
broadly discusses and elaborates the various key roles of management. It defines three different
kinds of roles in management. They are –
 Interpersonal Role of Management: The category of interpersonal role discusses about
the contact and the relationship built between the manager of the organisation and his
environment.
 Informational Role of Management: The category of informational role completely
focuses on processing of the information. This process includes steps like passing,
analysing and sending the information (Geisler and Wickramasinghe, 2015).
 Decisional Role of Management: The category of decisional role includes the various
decisions of the organisation that are taken towards the betterment of the company and
its development.
Leadership and Management Differentiation
Leadership is referred to as the quality of an individual in influencing people for fulfilling the
various futuristic objectives for the benefit of the society.

MANAGEMENT AND OPERATIONS
Management on the other hand can be defined as the discipline or skills of managing various
activities, tasks and people at the same time and fulfill them efficiently and successfully. It refers
to the talent of getting work done.
A leader and a manager are not same. They have different roles to play in an organisation.
Various aspects exist that create a distinction between a leader and a manger. Firstly, leadership
mainly focuses the virtue of guiding and leafing people by motivation and encouragement. On
the contrary, Management is referred to a procedure of coordinating and managing various
activities in an organisation efficiently (Lessem and Schieffer, 2016).
Secondly, in order to become a leader it is important for an individual to acquire the trust of the
people following them. Moreover, it is a very common believes that an individual is a born
leader. Leaders cannot be made. On the contrary, management demands for acquiring control
over the people under a manager and have powers that can be used on the sub ordinates.
Managers can be made and developed with time and training.
Thirdly, leadership mainly focuses on influencing people, motivating as well as encouraging
them for working towards certain goals and objectives. On the contrary, management is referred
to as the skill and ability of ruling over people. They focus on ordering and managing people
with their powers efficiently to get a certain work done.
Lastly, the very important difference is that a leader focuses on bringing change in the society for
the betterment of the people. They are visionary and futuristic in nature (Chiniara and Bentein,
2018). On the contrary, a manager focuses on bringing in stability in a company they moreover

MANAGEMENT AND OPERATIONS
focus on the profit and success of the company. Managers have short-term visions to fulfill
immediate requirements of the company.
Leadership Styles Theories
Mainly there are two kinds of leadership styles that is applicable in the present world and
organisational scenario. They are –
 Democratic style of leadership – This is a type of leadership that focuses on the team
members and their opinion. The decisions of the leaders are influenced by the team
members and the leader encourages the team members in participating in the decision
making procedure and encourage their contribution to the team. The leaders have the
power of making the final decision but it is made keeping in mind every team members
opinion. Team members are free to voice their opinions and recommendations. This is
referred as one of the most efficient style of leadership that allows every employee to
exercise authority and contribute to the company’s betterment.
 Situational style of leadership – This is a type of leadership that was propounded by
Paul Hersey (Amanchukwu et al., 2015). In this style, the leaders adjust and change their
style of leadership according to the current situation, scenario, circumstances and
available resources. The main of this leadership is to fit in the situation and produce the
best out of the available things.
Management Concepts and Theories
Management Concept

MANAGEMENT AND OPERATIONS
The basic concept of management revolves around handling processes, handling people,
handling information and other duties efficiently and as necessary timely. A manager has to
make sure to motivate the employees to work towards the institutional goals and should
incorporate a reward system that will motivate the team members to work hard and deliver their
best. They have to be responsible in nature and focus on producing performance that will bring
success for the company.
Management Theories
The management theories can be classified into three broad categories. They are –
 Theory of Classical Management – This is one of the oldest theory of management.
This focuses mainly on execution and increasing the production to the maximum limit.
 Theory of Behavioural Management – This is also an early theory of management. It
mainly aims at methods that are people oriented (McGrath and Bates, 2017). They refer
the central focus of management should be satisfying the needs and demands of the
employees.
 Theory of Modern Management – This is a modern concept of management. This is a
mixture of the other two theories they believe in using modern scientific methods and
thinking.

MANAGEMENT AND OPERATIONS
LO2: Application of the role of a leader and the function of a manager
The application of the role of a leader and the functioning of the managers is uniformly
important for the steady operation and growth of an organisation like Hard Rock Hotel, London.
These function and roles are extremely important in order to incorporate the changes in the
business strategy to sustain in the competitive market. The business goals and objectives of the
organisation must be achieved efficiently and the management functions aid in developing
certain strategies and policies that will help the organisation to sustain (Goodman, International
Business Machines Corp, 2016). The leaders of the organisation also play a significant role as
the leadership style implemented to various business situation and scenarios helps the
organisation to grow and sustain. The various kinds of leadership styles and their collaboration
with the different management theories are discussed below.
Examinations of how the role of a leader and purpose of a manager are useful differently
According to Bygnes (2017), the achievement of various organisational goals and objectives by
motivating the entire workforce towards fulfillment of the objectives is significantly essential for
a company to get a competitive edge and sustain in the business market. A multinational
company, like Hard Rock Hotel, there exist various kinds of leadership styles that are
implemented to the required departments at the right situation. As opined by Meidell and
Kaarbøe (2017), the management function of the organisation is facing some financial issues that
have brought some loopholes in the management department of the organisation. The increasing
amount o competition and price hike in the United Kingdom, it I becoming very difficult for the
hotel to manage their finances. The solution to this problem is implementing proper leadership
roles and strategic plan management in a large organisation like Hard Rock Hotel. The leaders

MANAGEMENT AND OPERATIONS
and the managers must develop and implement efficient and effective strategies that can help the
organisation to tackle the financial issues.
Hard Rock Hotel, London can adapt to various contemporary management theories in order to
tackle the number of issues that the organisation is lately facing. The financial weakness that the
company has must be dealt strategically with efficiency. The effective execution of management
theories can help the hotel to sustain and operate in a better manner (Rosenberg Hansen and
Ferlie, 2016).
As stated by Tukhvatulina, et al. (2016), the contemporary theory of management is a
management theory that can effectively help Hard Rock Hotel to counter the prevailing financial
issue. The supply chain of the organisation must be given attention and the supply strategy must
be developed in order to counter the issue of enhanced operating cost, this will help the
organisation to lower the supply chain cost and decrease the supply cost. The management must
decide on the suppliers that will be able to supply the materials at a reasonable cost. The leaders
must also try to motivate the workforce to enhance their performance.
As argued by Calderón, et al. (2019), the enhancement of the work productivity of the
organisation can also significantly help the organisation to tackle their organisational issues. A
strategy like KAIZEN can be effectively implemented in the organisation that will help them to
develop the productivity of the workers; hence, a steady development can take place. The
participative style that is recommended by the theory will also help to organisation to have equal
participation of the employees and the managers in any decision making process, which
enhances the unity and efficiency of the operation in Hard Rock Hotel.

MANAGEMENT AND OPERATIONS
The managers of Hard Rock Hotel have also significantly implemented the behavioral theory in
order to supervise the current situation. In addition, the theory also aids in developing the
aptitude of the employees and the leadership style of the leaders that prominently help the
company to enhance the communication among the employees within the company (Smillie and
Hazleton, 2017).
Application of the different theories and models of approach
A number of leadership styles are there that can be applied over the management functions that
are present in the mentioned organisation. In a multinational company like the Hard Rock Hotel,
a number of management functions and managerial style can be evident due to the large number
of employees in their workforce. The company is recently facing problems related to the
increased price of their required raw materials and the proper management strategy is to be
maintained in order to maintain the products and services intact (Wirtz et al. 2016).. Therefore,
the management efficiency and effectiveness is to be maintained in order to solve the problems.
Contemporary management theories can be used in order to understand the problems and to find
out the potential solutions of the problems that the company is facing in account of operation and
management (Yilmaz and Örmeci Kart, 2018).
According to the contemporary theory of management, to handle the increasing cost of the
company in terms of production and the operation, the suppliers related to the products of the
companies are to be chosen carefully. The management must select the suppliers who can be able
to supply products that are comparatively lower prices than others are. Not only the cost of
production would be decreased, but also the profit generation of the company can be improved
by it (Yilmaz and Örmeci Kart, 2018).

MANAGEMENT AND OPERATIONS
According to the classical theory of management, the productivity rate of the company can be
improved. This theory also recommended the use of the strategies such as KAIZEN in order to
improve the continuous improvement factors among the workers of the company. The
participative style of leadership is also can be recommended, as the participation of each worker
in the company is necessary for their personal development (Yilmaz and Örmeci Kart, 2018). At
the same time, it would also help in the decision making of the company can be improved as the
communication of the employees and the management employees can be improved.
The behavioral theory can be implemented here in the mentioned company so that the
managerial decision-making can be easier (DuBois et al. 2015). Abilities of the employees can
be enhanced through it and the communication within employees and management can be
improved.
Due to the enlarged production cost of the company, it is needed that to implement the
situational leadership style in Hard Rock Hotel. Due to the implementation of the situational
leadership, the employees can be influenced by the leaders to complete their task within the right
time so that the production cost cannot be increased.
Moreover, apart from the situational theory, use of the objective management can be useful for
the development of the situations developed in the mentioned company (D’Innocenzo et al.
2016). Approach towards the objectives of the company can be developed, as it would help to
influence and motivate the employees to complete their tasks within scheduled time.

MANAGEMENT AND OPERATIONS
LO3: Role of Leaders and Managers in Operations Function of Hard Rock Hotel London
Theories of Operations Management
From the research works of Heizer et al., (2017), it has been found that in the context of any
organisation, the importance of operations management is immense due to the fact that its tools
and components help to monitor and regulate the different business operations within the
organisation. In the context of Hard Rock Hotel London, the theories of operations management
are:
 Six Sigma: The concept of six sigma is based on a discipline data driven statistical
methodology using continuous improvement where the company is able to analyse and
eliminate defects in their products. This helps in enhancing the quality of their products
as well as efficiency and productivity while at the same time decreasing the generation of
wastes.
 Lean Production: Lean production is an effective operations management concept,
which is employed by the companies to cut down waste generation by enhancing the
quality of their production services and limiting their resources while at the same time
being efficient (Hitt, Xu, and Carnes, 2016).
 Queuing Theory: The queuing theory in operations management is a study of the delays
in the waiting line of customers from their arrival in the company to the number of
servers. This theory helps to ensure that the business operations are efficient as well as
effective while generating little to no wastes.