Harrods HRM: Recruitment, Selection, and Employee Relations

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HUMAN RESOURCE MANAGEMENT
HARRODS

Table of Contents
INTRODUCTION..................................................................................................................2
ACTIVITY 1..........................................................................................................................3
ACTIVITY 2..........................................................................................................................7
ACTIVITY 3........................................................................................................................10
CONCLUSION....................................................................................................................17
REFERENCES.....................................................................................................................18
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INTRODUCTION
The procedure of human resource management with a business entity is considered in
detail by the report. The skills and qualifications required by the HRM personnel are
discussed along with their functions and role as a staff of HRM within the business
organization in the report. The approaches and methods which can be used by the company
and its management for successful using the HRM practices are considered by the report.
Further, the role and functions of the management of the human resource are discussed
which can be used for achieving aims of the business effectively in the industry. The
advantages that can be derived from various HRM practices by both the management and
staff are analyzed in the report. The productivity and revenue for the business enterprise
are increased with the help of HRM practices of the company. The relevance of
management human resource within the business entity which helps in making decisions for
the company at various levels.
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ACTIVITY 1
The procedure where the workforce of the business entity is employed in an efficient
manner by understanding the requirements of the employees is known as human resource
management. Different types of activities are involved in the process of managing the
human resource of the business entity (Rouse, 2019). The human resource management
activities in the business enterprise help the company in gaining success and growth for the
business in the market.
Main functions and activity of HRM
Recruitment
Recruitment is an important part of HRM function and it is the process of steps by which
HRM fill the empty position in the organization. Through the process the best candidates
who applied for vacancies are sorted and by this, the organization gets the best out of the
various.
Selection
The selection is the proceeding step after the recruitment activity. This step involves the
selection of best suitable candidates out of the sorted ones according to their skills and
qualifications needed by the business organization for the vacancy. The HRM should
perform the selection wisely as the needs of the organization.
Job analysis
The HRM needs to perform the job analysis to assess the job quality and working ability of
the job vacancy required to be the best for the job according to the business organization.
Now the candidates who possess these required abilities are recruited for the best
performance of the job.
Training and development
The HRM perform the training and development programs to increase the efficiency and
ability of the workforce. The program involves the improvement of the employees and
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explains to them about the work and job they have to perform with the efficient and
effective working and also to motivate them.
Best fit approach v/s best practice
BEST PRACTICE BEST FIT
The best practices are the practices which
improve the performance of the company
by improving the practices of HRM
department of the business enterprise.
The best-fit approach is the approach
where the policies and strategies of the
business entity are linked with the
strategies and rules of the human resource
department of the organization
The performance of the business entity is
connected with the HRM practices of the
company in order to gain maximum
benefits in the best practice approach.
The strategies and policies of the company
are focused on the workings and operations
of both the employees and employers of
the business entity in the best-fit approach.
Functions of HRM that can provide talent and skills appropriate to fulfill business
objectives
The HRM practices are very essential practices of the business entity which help it in gaining
the goals and objectives of the business in the market. Harrods can use a set of various HRM
practices and functions for attaining its business aims effectively. The functions of HRM
department include training, recruitment, and selection, development, motivation by the
various reward system, etc. which improve the level of performance within the business
enterprise. The main aim of Harrods is to become the topmost departmental store of the
world who sell luxurious and top branded merchandise. This aim can be achieved with the
skilled workforce of the company who will raise the bar of standard for the company.
Training and development is an activity of HRM which will help Harrods in accomplishing
these tasks. The objective of Harrods for increasing expertize and profitability of the
company can be achieved by allowing efficient HRM practices within the business entity.
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Strengths and weakness of different approaches to selection and recruitment
Online job boards and websites – The main advantage of online job boards and websites is
its wide reach and cost-effectiveness. The company can easily use this method for reaching
a great number of audience within a short period of time. This is a speedy method which is
convenient for a large number of companies in the market. The demerit is that it is an
informal means of approaching which is not good for the image of the company in the
market (Phillpott, 2019).
Recruitment agencies – The advantage of the recruitment agencies include the knowledge
of the experts can be used by the new business start-ups for employing an efficient
workforce. Even the temporary positions in the company can be fulfilled with the help of
recruitment agencies. The contacts of these agencies can be used for recruiting skilled
workforce for the business entity. The demerits of recruitment agencies are that this
method lack trust in the recruitment agencies also there is a lack of good communication in
this method of recruitment (Zojceska, 2018).
Search consultants – The merits of search consultants is that this method has a wide
approach and has a global network of contacts. The company can use this network for
assessing well-qualified and skilled candidates for their company. The methods are cost
effective which is again beneficial for the business entity. The demerit is that this method is
less profitable for the business entity and the company get limit access to the candidates to
choose from.
There are mainly two models which can be used by the business entity for its human
resource management which is described below:
 Matching Model
The matching model lays emphasis on the rules, regulations, policies, and strategies
of the business entity. These strategies of the company are matched and linked with
the strategies and practices of the HRM department of the company. The matching
model is also known as a hard model which is used to enhance the work
performance of the employees and staff of the business entity.
 Harvard Model
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The Harvard model is also known as a soft model which help the business entity in
ensuring a high level of job satisfaction to the employees. This improves their
performance and operations and helps the company in gaining enhanced
accountability from the employees. The goals and aims of the business organization
can be achieved in a better manner with the support of the workforce of the
business enterprise with the help of the Harvard model.
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ACTIVITY 2
Benefits of different HRM practices within Harrods
Employee relation
The employers of Harrods use various tricks to maintain their relation or bond by providing
them the feeling of job security among the employees because, with the feeling of
insecurity for the job, the employees cannot contribute their maximum. Harrods use
democratic or participative leadership in this style of leadership the employer take a
decision in consultation and participation with employees. The delegates and decentralizes
their authority with employees. They listen to the suggestions, grievances, and opinion of
the subordinate this shows the strong bond between the employers and employees.
Training and development
When the candidates are selected by the company, they for training and development for
upgrading their skills to perform their job before doing that work for which he or she has
been selected for the overall growth of the employees. The candidates are sent for training
so that they can perform the job in an expected manner. The main motive of the company
to focuses on personal growth and successful employee development.
Conflicts resolution
Conflict is the main threat for the company which can only be removed by the HRM
practices in Harrods. This may occur between manager and leader or may between
employer and employee. This mainly occurs when the leader exercises complete control
over the subordinates. He centralizes power in himself and takes all decisions without
consulting the subordinates. He does not delegate authority.
Information resources
Information resources provide important information to the employees related to their job
for which they are selected this is only because of practice in HRM of Harrods. In
information resources there is a lot of information provided to the employees such as terms
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and conditions of the job, job title duties, responsibilities, pay, allowances, hours of work,
leave rules, disciplinary rules, a probation period, about the company's goals, etc.
The different method used in HR in Harrods
Workforce planning
Workforce planning refers to choosing the most suitable candidates to fill the vacant jobs
position. Harrods has around 12000 staff members and works forward to keeping them
happy and consistent with the company by engaging them in the process of the company.
The financial performance of the company is improved by Harrods by employee
engagement in the company.
Recruitment and selection
The process of inducing the people to apply for the job in the organization and to select the
best among the available. Harrods use social media recruiting technique for employing
skilled workforce within the business entity. The employees are selected with the help of
different technological methods.
Development and training
Development and training are used to improve the competence of employees and to
motivate them it is necessary to provide training and development opportunities for
employees so that they can reach to the top and keep improving their skill. The purpose of
Harrods is to improve the level of performance of the staff which organizes training sessions
for the company. Induction courses and other sales techniques training are provided to the
employees by Harrods.
Reward system
Reward system means to give various rewards to the employees in the form of a
competitive salary, placed them at a higher job position with more pay, authority level,
bonus, prestige improve or increase, etc. Cash rewards are provided by Harrods to its
employees for their improved performance and functions within the business organization.
Bonus points are given to the employees of Harrods for motivating them for achieving the
aims and objectives of the company in a better manner within a short period of time.
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The evolution of different HRM Practise in terms of raising profit and productivity of
Harrods
The HRM practices develop and manage the human element of the enterprise considering
their knowledge, skill, creative talents, and potential for contributing towards organizational
objectives, at last, it is resulted in raising the profit and productivity of Harrods which has
the following advantages:
 Due to the importance of human relation approach and dynamic environment and
changes taking place there arose the need for training and developing the employee
to updates their knowledge as human relation approach recognizes human factor as
most important.
 With the reward system of Harrods, the employees get the advancement of an
employee in the management hierarchy or in shifting an employee to a higher job.
 Through recruitment and selecting the Harrods publishing the information about the
vacancies in the organization and inducing people to apply for them and carefully
screening the candidates, so as to identify and choose the most suitable person.
 Due to workforce planning, Harrods estimate the number and type of persons
required in the organization or in one department by searching for prospective
employees and stimulating them to work hard for the growth of the company.
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ACTIVITY 3
Importance of employee relations to influence HRM decision-making process
The processes and activities of human resource management within the business entity help
the company in developing substantial qualities for the employees which make them
efficient. The human resource is the most valuable resource of the company which decides
the success or failure of the business in the market. The management should ensure a
healthy relationship with the employees and workforce of the business entity for gaining
their support in different processes of the business. The decision-making process of the
management gets the support and help of the workforce within the business enterprise
with the help of employee relation of the management (Anderson, 2019).
Maintaining a strong personal relationship with the employees boost the confidence level of
the employees which further help them in enhancing their work performance and ensure
high productivity on the part of the employees. This results in effective achievement of goals
and objectives of the business entity (O’Brien, 2014). Harrods is continuously making efforts
for increasing the efforts of the employees in the goals and objectives of the company.
Harrods is enhancing employee relation by taking their active participation in the process of
decision making of the business entity.
There are around 12000 employees working in Harrods which is a well-known brand of UK
and recognized all over the world. The company has a vision of improving its services to the
customer by enhancing value to the products and services provided by the company which
helps the company in achieving success and growth in the market. The company is
continuously making changes in the internal working environment of the business entity
along with increasing employee engagement in the procedures of the business enterprise.
The research and development department of Harrods successfully identify business
opportunities which are converted into business profits with the support and productivity of
the employees. The rate of turnover is substantially reduced in the company with the
increased participation of the employees and staff in the process of decision making of the
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company. A sense of belongingness is developed by the employees of Harrods along with
strengthening trust and satisfaction with the help of employee engagement.
Evaluation of key aspect of employee relationship management and the effect of
employee legislation on HRM decision making
Employee relationship management is the tool which is used by the management of a
business entity for enhancing the relationship with the employees and getting its benefits
for the success and growth of the business effectively (Richards, 2019). The employees are
managed effectively with the help of employee relationship management methods of the
company. There are a number of employment legislation made by the government of the
UK for protecting the rights and safeguarding the basic needs of the employees working in
the business entity. The decision-making process of the organization is affected by this
employment legislation formulated by the government of the UK. The key aspects of the
management of employee relationship on the decision-making procedures of the business
enterprise are explained as follows:
 With the help of employee relationship management, the business entity can ensure
an enhanced level of commitment and accountability on the part of employees and
staff.
 The coordination and teamwork among the employees are ensured by the
management of Harrods by the management of employee relations.
 The job satisfaction is ensured with the assistance of the management of employee
relationship which reduces the turnover rate of the business entity.
 The consideration of employment legislation within the decision-making process of
the company makes the employee feel safe and secure for a proper appraisal of their
rights.
Impact of employee legislation that affects HRM decision-making
It is the responsibility of the manager of the company to ensure that the company follows
the employee legislation which is applicable to it. The functions and activities of HRM are
also affected by the legislation of employment within the business entity. There is various
employment legislation formulated by the government of the UK for safeguarding their
rights while working for any business enterprise. This employment legislation includes laws
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