Management Research: An Analysis of Harrods Employee Feedback

This report presents an analysis of employee feedback regarding the management practices at Harrods. It covers key themes such as senior management ratings, focus on employee issues, problems with working hours, organizational policies, infrastructural needs, profit-increasing segments, sales improvement strategies, and methods to enhance employee performance. The analysis, based on graphical representations of survey data, concludes that while a majority of employees are satisfied, continuous improvement in management practices is essential to meet market and staff needs, ultimately boosting employee productivity. The report references academic sources to support its findings and recommendations.

Research on Management
of Harrods
Task 4

Content Covered
 Introduction
 Theme 1
 Theme 2
 Theme 3
 Theme 4
 Theme 5
 Theme 6
 Theme 7
 Theme 8
 Conclusion
 References

Theme 1: Ratings for senior management of
Harrods
Q1. What rating,
out of five, will you
give to your senior
management?
Frequency
A. 5 9
B. 4 6
C. 3 2
D. 2 3
A. 5 B. 4 C. 3 D. 2
0
1
2
3
4
5
6
7
8
9
9
6
2
3

Theme 2: Focus of management on employees
problem and issues
Q2. Does your problem get solve in short
period of time?
Frequency
A. Yes 12
B. No 8
Yes
No
0 2 4 6 8 10 12

Theme 3: Number of employees which are
having problem with management
Q3. Do you have any
problem with
working hours?
Frequency
(A) Yes 6
(B) No 10
(C) Sometime on
weekends
4
Yes No Sometime on weekends
0
1
2
3
4
5
6
7
8
9
10
6
10
4

Theme 4: Change in organisational policies
Yes No
0
2
4
6
8
10
12
12
8
Q4. Should
organisation change
our policy relating to
incentives?
Frequency
A. Yes 12
B. No 8

Theme 5: Need of change in infrastructural
areas of the organisation
Q5. Do you think that organisation need
infrastructural development in our stores?
Frequency
A. Yes 9
B. No 4
C. In some stores 7
Yes No In some stores
0
1
2
3
4
5
6
7
8
9
9
4
7

Theme 6: Further areas to increase profits
Q6. In which
segment company
can earn more
market share?
Frequency
A. Organic Food 12
B. Non organic food 8
Organic Food Non organic food
0
2
4
6
8
10
12
12
8

Theme 7: Ways to improve sales by Harrods
in its target market
Q7. How can enterprise increase their
sales?
Frequency
(A) By lowering down cost of business
operation
12
(B) By opening more stores in developing
markets.
8
By lowering down cost of business operation.
By opening more stores in developing markets.
0
2
4
6
8
10
12
12
8
Frequency

Theme 8: Ways to improve employee's
performance
Q8. How can
company improve
performance of
employees?
Frequency
(A) Provide
monetary benefits
14
(B) Attractive
policy of
promotion
6
Provide monetary benefits Attractive policy of promotion
0
2
4
6
8
10
12
14
14
6

CONCLUSION
On the basis of this graphical analysis, it has been concluded that Harrods has
to make some changes in their management which can help them to
improve employee’s productivity. Most of the employees are satisfied with
their management but it is essential for them to improve continuously as
per market needs and staff’s needs.

REFERENCES
Bell, J., 2014. Doing Your Research Project: A guide for first-time
researchers. McGraw-Hill Education (UK).
Carroll, A. and Buchholtz, A., 2014. Business and society: Ethics,
sustainability, and stakeholder management. Nelson Education.
Edson, M. C., Henning, P. B. and Sankaran, S. eds., 2016. A guide to systems
research: Philosophy, processes and practice (Vol. 10). Springer.