Analyzing Communication Barriers and Strategies for Hays Travel

This essay examines the communication challenges and barriers faced by Hays Travel, particularly in the wake of the Covid-19 pandemic. It identifies physical, emotional, organizational, and cultural barriers that hinder effective communication. The essay then proposes strategies to overcome these barriers, including addressing the emotional state of customers, eliminating differences in perception, utilizing appropriate media for clear information dissemination, and employing simple language for better understanding. The recommendations aim to improve communication clarity and rebuild customer confidence in travel, with the goal of supporting Hays Travel's recovery and future success. Desklib provides similar assignments and study tools for students.

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Common challenges and barriers to effective communication
The effective communication is very important in
the organization as it hinders the success of the
company (Thompson, 2018). The travel agencies
are facing many barriers after the Covid 19
pandemic because of which the people are not
travelling abroad as this is affected the companies
much. Some challenges and barriers of the effective
communication of the Hays Travel are such as
Physical barriers- The travel agency are facing the
challenges and barriers which have impacted these
agencies much.
The people are much afraid by travelling to
the other countries as they have the fear as
they may stick to that country because of this
pandemic.
They feel that every person might not
maintain the social distancing by which they
can face the virus who is suffering from this
virus (Whitaker and et.al., 2022).
Emotional Barriers- The pandemic has
affected much emotionally to the people and
by this they are not feeling to move from one
country to another. This has created the barrier
for the Hays Travel as the people are not
ready to move from one place to another. The
people is having the fear of leaving their
country as well of the virus.
This has created the barrier for the Hays Travel
as the people are not ready to move from one
place to another. The people is having the fear of
leaving their country as well of the virus.
Organizational structure barriers- The people
do not have the correct and full information of
the government policy that is of the quarantine
policy and many more so this is stopping them to
travel.
Cultural Barriers- The culture of the other
country is different, and they have the questions
that what are the reactions of the country of new
people will arrive. This is making them afraid of
travelling abroad.

Effective strategies for overcoming communication barriers
It is very important to maintain the effective
communication with the people by the travel agency
as this will help them to have the clarity of the
information. As the Hays travel is facing many
barriers' and challenges in the effective
communication they must use the below strategies
for maintaining the effective communication (Isaeva
and Raimova, 2020).
Elimination of the difference in perception- The
travel agency must ensure about the eliminating the
difference of the perceptions among the people.
They must use this strategy for overcoming the
barriers of the effective communication.
Emotional State- The people have become much
emotional after the Covid 19 pandemic so it the
Hays Travel must ensure about talking them in the
way that they are able to solve the emotional
problems of the people.
Proper media selection- The Hays travel must use
the media which will provide the clear information
related to the agency as well as all the rules.
This will help the people in clear
information regarding the rules and all the
steps which will the agency be using for
preventing from the covid19 pandemic
(Palm and Backman, 2020).
Use of simple language- While interacting
with the people, they must use the simple
language as this will help them in better
understanding the information as well as all
the things related to the Hays Travel agency
(Covello, 2020).

REFERENCES
• Whitaker, K.L., and et.al., 2022. Addressing language as a barrier to healthcare access
and quality. British Journal of General Practice, 72(714), pp.4-5.
• Isaeva, E. and Raimova, K., 2020. How to overcome the language barrier.
Интернаука, (44-3), pp.13-15.
• Palm, J. and Backman, F., 2020. Energy efficiency in SMEs: overcoming the
communication barrier. Energy Efficiency, 13(5), pp.809-821.
• Thompson, N., 2018. Effective communication: A guide for the people professions.
Macmillan International Higher Education.
• Covello, V.T., 2020. Strategies for overcoming challenges to effective risk
communication. In Handbook of risk and crisis communication (pp. 143-167).
Routledge.