Hays Travels: Strategies to Overcome Communication Barriers Post-COVID

This report identifies and analyzes the various communication barriers impacting Hays Travels in the post-COVID-19 era. These barriers are categorized into physical, emotional, organizational, informational, and cultural aspects. The report details specific challenges such as traveler stress related to COVID-19, restrictions imposed by governments, lack of information regarding travel regulations, and cultural differences in safety protocols. To address these issues, the report proposes strategies including enhanced hygiene measures, comprehensive information dissemination, customer feedback integration, cultural awareness training, and staying updated with governmental regulations. The suggested solutions aim to improve communication effectiveness, rebuild traveler trust, and ensure smooth business operations for Hays Travels amidst ongoing global challenges. Desklib offers more solved assignments and past papers for students.

\ Business communication
Information barriers-
During COVID 19, if people
travel then they have no
complete knowledge
regarding what they should
carry or not. For instance,
Hay's travellers need to test
PCR and vaccine passport.
Culture barrier- As every
country has made different rules
on travelling due to COVID 19
(Sahoo and Thakur, 2022).in this
case Hat's travel are unaware
about the rules and regulation in
other countries. For instance,
whether they will be quarantine
or not.
Emotional barriers- As people
are habitual for moving from
one place to another place
through travelling, but due to
COVID 19, traveller's of Hays
are not able to go their favourite
places (Aebli, Volgger and
Taplin, 2022).
Organisational structure
barriers- As government has
imposed many guidelines and
restriction on travelling agency
because of the COVID 19. in
this case organisation like Hays
Travels has to follow these
guidelines. Many people are not
aware about these rules that
create a big problem for
travellers.
Physical barriers- Hays
Travels travellers are very
stressed about physical
condition of the flights. They
are worried for social
distancing because of COVID
19. it is very risky for them to
travel as if get touched with
anyone then there is risk for
their health.
Barriers to communication

Strategies/ Solutions
Elimination of the physical
barriers- In this, Hays travel need
to take a proper care for its
traveller. For this the respective
company should promote its
business by adding the hygiene
facility. It should make
arrangement for social distancing
and also need to provide food
with hygiene and good quality
that not impact traveller's health.
Elimination of emotional
barriers- Respective company
should take customer's
feedback and show its
positive review to the public
as it will help them to gain
traveller's trust that the
company is keeping a proper
take acre of of its passengers
(Pratt and Tolkach, 2022).
For Hays travel,it become essential to
formulate effective strategies with the
purpose to overcome form all these
barriers. For this, there are certain
strategies which are mentioned below:
ReferencesEliminate barriers of culture-
Respective firm should provide
contact sources of those people who
work on airport so that customer
can get aware about the rules and
regulation related to COVID 19 in
foreign countries. By this,
passenger can know actual
condition of the another country
that will help them to make their
Eliminate organisational
barriers- The company need
to remain up to date with the
government's rules and
regulation related to COVID
19. it will help the company
as well as clients to make
their plan for their travelling
(Morris and et. al., 2022).
Eliminate information barriers-
Hays travel, need to provide a
complete information of
government to its passenger
regrading COVID 19 (Karzai
and Dahut, 2022). company
should provide all essential
information regarding what the
passenger need to carry and
other things. it need to make its
clients aware about latest
restriction of permission of
authorities for travelling.
 Aebli, A., Volgger, M. and Taplin, R., 2022. A two-dimensional
approach to travel motivation in the context of the COVID-19
pandemic. Current Issues in Tourism, 25(1), pp.60-75.
 Sahoo, P.B.B. and Thakur, V., 2022. Enhancing the performance of
Indian micro, small and medium enterprises by implementing
supply chain finance: challenges emerging from COVID-19
pandemic. Benchmarking: An International Journal.
 Pratt, S. and Tolkach, D., 2022. Ethical-decision making of ‘Flights
to Nowhere’passengers in the COVID-19 and climate change era.
Current Issues in Tourism, pp.1-17.