Holmes Institute HC1062: 7-Eleven Management Problem and Solutions

This report examines the management challenges faced by 7-Eleven, specifically focusing on employee dissatisfaction stemming from low pay. The analysis delves into the adverse effects of this issue on the organization's performance and brand image, including impacts on job stress and employee turnover. The research explores the problem through research questions addressing the internal management issue, its customer relationship impact, and potential solutions. Findings highlight the impact of underpayment on employee morale and operational efficiency. The report recommends implementing a payment analysis and implementing a recognize and reward program to improve employee satisfaction. Additionally, it suggests enhancing communication and providing employee training to foster better customer relationships. The report concludes that addressing these internal management problems is crucial for organizational success, and provides recommendations for improvement.

7-eleven
Management Problem
Name of the Student

 Managing an organization is not an easy
task and any firm which is required to
function in the international business
environment is bound to faced certain
challenges
 The company which has been chosen for
the analysis is the 7-eleven stores.
 The management problem which has been
identified is the dissatisfaction of the
employees due to the low pay
Introduction

 The problem which is primarily being faced
by 7-eleven can be understood to be the
underpayment of the employees which has
an impact on the overall efficiency of the
employees.
 This reduced efficiency not only has an
impact on the productivity of the firm but
also has an impact on the overall manner in
which the firm is able to deal with the
different customers
The Management Problem

 The 7-Eleven is a Japanese-American
international chain of the convenience
stores which are headquartered in Dallas in
Texas
 The organization operates, licenses and
franchises 68236 stores based in 17
countries as of the year June 2019 (7-
eleven.com 2019).
About the firm

 What is the internal management problem
which is being faced by the 7-eleven stores?
 How does the internal management
problem being faced by the firm affecting
its relationship with the customers?
 What recommendations can be given to the
firm which would assist them in overcoming
these problems?
Research Questions

Research Techniques Application to the Program
Research Philosophy The Research Philosophy is the
set of assumptions which are
undertaken before carrying out
the procedure of the research.
The research philosophy which
has been adopted for the study
can be stated to be the
Interpretivist. This research will
examine the internal
management problem which is
being faced by 7-eleven using this
philosophical approach
(Macdonald et al. 2018).
Research Design The research design can be
described as the overall layout of
the research which is conducted
in order to find the solution to the
management problem is the
deductive approach.
Research Program

Research Techniques Application to the Program
Research Approach The research approach can be
described as the perspective of
the research which has been
adopted. The research approach
which has been adopted for the
given research can be des
descriptive approach.
Research Strategy The research strategy can be
described as the overall plan
which has been made regarding
the research. The reason why the
management problem takes place
in the firm will be defined and
scope for improvement and
recommendations can be
identified.

Research Techniques Application to the Program
Data analysis and Data collection The data collection technique can
be understood to be the manner
in which the data for a research
can be identified considerably.
Additionally, the method of data
analysis which has been adopted
for the purpose of the study can
be stated to be the qualitative
analysis whereby the data which
has been collected for the
research will be analyzed
critically and supported by
various theories and models

 The findings of the research are as follows:
1. There exists certain problems related to the
underpayment of the different employees.
2. The dissatisfaction of the employees has
various consequences for the overall
welfare of the organization (Hitt and
Haynes, 2018).
3. There have been cases where the
operations of the firm are being affected
due to poor customer service. The
Findings

Employee dissatisfaction
 The employee dissatisfaction can be described as
the scenario whereby the different employees are
highly dissatisfied with their jobs at one point or
the another.
 In the case of the 7-eleven, it can be rightfully
understood that, the main reason why the different
employees are feeling dissatisfied in the
organization may be contributed to the fact that
they are being underpaid. These underpaid
employees may be required to stretch their income
for further dollars even for the basic needs.
Analysis

Impact of job dissatisfaction on the overall
performance and brand image of the 7eleven
 The overall impact of the low job satisfaction
can be far reaching and this issue can act as a
concern for all businesses. The different areas
of work which will be impacted by the can be
understood to be Job Stress (Hofmann et al.
2014) .
 Moreover, the high employee turnover rates
can also be affected from underpaid
employees as these employees may look out
for better opportunities and leave the
organization which may lead to a loss on the
side of the firm.

 This is because, the different employees at
7 eleven may feel that they are being paid
less and therefore, they may not put in the
adequate effort into the workplace (Hassan,
Wright and Yukl 2014).
 However, in scenarios where they are not
being provided with adequate facilities, they
may not be willing to remain associated
with the firm and this may then lead to a
higher level of dissatisfaction in the firm.