Impact of Safety Culture on Productivity at HCA Healthcare

This report investigates the development of a safety culture within HCA Healthcare and its impact on employee productivity and satisfaction. It begins by defining safety culture and its importance in modern businesses, particularly in light of technological advancements. The literature review examines the role of leadership and management in fostering a safety culture, the benefits of such a culture, and how it contributes to improved productivity and employee satisfaction. Key areas explored include monitoring health and safety risks, advising employees on safety norms, and ensuring legal compliance. The report also highlights the advantages of a strong safety culture, such as higher productivity, increased employee satisfaction, and reduced absenteeism. Ultimately, the research aims to identify the need for and impact of developing a safety culture at HCA Healthcare, focusing on how it enhances productivity and employee satisfaction.

Quantitative & Qualitative
Research Project
(To develop a culture of safety among employees, along with higher
productivity and greater employee satisfaction. This is essential for
modern businesses that need to implement workplace)
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Table of Contents
INTRODUCTION...........................................................................................................................3
LITERATURE REVIEW................................................................................................................5
What is the role of leadership and management in developing a culture of safety within HCA
Healthcare?..................................................................................................................................5
What are the benefits of developing safety culture at workplace of HCA Healthcare?..............6
How the development of safety culture helps HCA Healthcare in improving productivity and
satisfaction of employees at workplace?.....................................................................................7
RESEARCH AIM............................................................................................................................9
RESEARCH OBJECTIVE..............................................................................................................9
RESEARCH QUESTION...............................................................................................................9
RESEARCH METHODOLOGY..................................................................................................10
DATA COLLECTION..................................................................................................................12
DATA ANALYSIS.......................................................................................................................12
POTENTIAL RESEARCH OUTCOME.......................................................................................12
REFERENCES..............................................................................................................................14
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INTRODUCTION
Culture safety is a process where organisation try to protect their employee and the way they
are doing work. It is all about people and how they are working in a team with proper safety. In
recent time where technology advancement has increased it becomes necessary to protect and
safe guard the employees. There are two main components of safety culture these are:
1) Culture safety is about employee’s values, attitude and behaviour that they are following
in an organisation.
2) Culture safety is about spreading positive values and beliefs in an organisation.
Figure 1 Cultural safety
Source: (Chakraborty and Ganguly, 2019)
There is need for a good safe culture as it helps the company to manage their operation in safer
way so that employee productivity can be enhanced. With the help of safe culture managers can
boost the morale of their employee towards their job. Employee motivation helps in increasing
their job satisfaction and to retain in the business for longer duration. Risk is also being
minimised in organisation very operations are doing in safer manner. Poor safety in an
organisation increases the chance of getting accident in the company (Chakraborty and Ganguly,
2019). This will create problem for the company as employee will not feel safe and their
satisfaction will also be low. Some of the problem that can be faced by organisation where
culture safety is low are Frequent burnouts, conflict, poor productivity and many more. In
today’s era organisation are taking initiative and proper action to establish a good safe culture for
their employees.
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They are providing training to educate their employee about the importance of safe culture so
that their attitude and behaviour can be changed towards the direction of good culture. Their
mind-set is being changed so that they can think about the safety in their workspace. Many of
organisation aims to promote a high level of culture safety in order to perform well comparative
to the competitors (Moletsane, Tefera and Migiro, 2019)
Background of the chosen organisation:
To conduct this research, the investigator has selected HCA Healthcare. HCA healthcare
is an American health care organisation. It was founded in 1968 by Thomas F. Frist Sr., Thomas
F. Frist Jr., Jack C. Massey. The headquarter of the company is located in Nashville, Tennessee,
U.S. This organisation also operates their business in United Kingdom. In 2021, the company is
being ranked on 62 position in term of revenue by Fortune 500. The company provide health
care service in more than 20 city of United State. Approximately there is 183 hospitals are there
and 2000 ambulatory sites. Sites of care are surgery centre, urgent care centres, physician clinics.
Some of the main hospital sites in United Kingdom where they operate are HCA at The Shard,
The Christie Private Care, Manchester, London Bridge hospital and many other. The significant
areas of operation of HCA healthcare is stroke care, medical education, maternal safety,
workforce education and support and enhanced surgical recovery.
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LITERATURE REVIEW
Literature review is that section in the research report which contain past publish
information related to the chosen topic. In this part secondary data is there which is collected by
various sources like books, magazine, articles, journals, online sites and many more. This chapter
helps the researcher to gain detailed understanding about the study in order to enhance their
knowledge. Investigator also use this to bridge the gap between past investigation and the current
research.
What is the role of leadership and management in developing a culture of safety within HCA
Healthcare?
As per the view of Schroth (2019), the positive safety culture depends upon the quality of
leadership and top management commitment. Leaders and mangers influence the employee to
protect the workspace by effectively following the safety rules. There are different roles that are
being played by leadership and management in order to develop a culture safety in HCA
healthcare. Some of them are:
Figure 2 safety culture of patient
Source: (Anwar and Abdullah, 2021).
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Monitoring health and safety risk: The foremost role that is being played by the leaders
and mangers of HCA healthcare is monitoring the risk of health and safety in an organisation.
For this they regular checks the culture of company so that they can found out the area where
hazardous risk is being involved. They try to ensure proper wealth and welfare of their employee
by checking the equipment for analysing risk. Safety of inception is being carried out on daily
basis so that employee will not meet with an accident due to the carelessness of the leaders and
mangers.
Advising employee about safety culture: The another role that is played by them are
advising employee about the safety norms. Mangers advise employee about the importance of
safety culture and how they can change their attitude and behaviour towards that. Leaders and
mangers tell them about the safety signs that are used if there is a risk. Effective training session
are given to them so that they can teach them about the safe culture and how they can enhance
their productivity due to it. This helps in minimising the hazardous risk in the workspace of HCA
healthcare and improve their operations (Anwar and Abdullah, 2021).
Ensuring business is legally complied: Another role is ensuring that each and every level
of the organisation are following legal complaints. HCA healthcare need to follow workplace
safety and legislation related to health so that workers cannot be harm in an organisation. They
need to ensure that health and safety at work act, 1974 should be applied in the organisation.
Mangers should also ensure that general duties and responsibility should also be followed by
employee.
some other role that is performed by them is maintaining the books for healthy measures, being
inspecting the workplace, managing emergency procedure and many more.
What are the benefits of developing safety culture at workplace of HCA Healthcare?
According to the view of (de Lucas Ancillo and et. al (2021), safety culture within the
workplace is very important and also provide various advantage to the company. Workplace
health and safety in HCA healthcare is all about managing the risk in proper manner. Good
workplace safety is one of the advantage for the organisation and provide various benefits. some
of the advantage that can be acquired with safer work culture are:
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Figure 3 Benefit of having culture safety
Source: (Tyler Britton, 2018)
Higher productive: One of the benefit that can be obtained by HCA Healthcare while
maintain safe culture in the organisation is higher productivity from the employee. They are
working in an environment which is safe and the risk in minimised, so they will feel protective
while working. The fear of risk in them will be low which would help them to work with more
productive manner. safe environment in HCA will minimize the working hour which will help in
to increase their productivity in great manner. This rise in productivity will also help them to
satisfy their investors, customers, mangers in sound manner.
Employee satisfaction: Another advantage of safety in culture is boosting the satisfaction
level of the employee. Workforce will get a safer environment and the risk for them to work in
organisation is low. This will satisfy them and boost their motivation. This satisfaction helps
them to retain in HCA healthcare for longer time duration. Employee satisfaction will help also
help the organisation to compete with the competitors in greater manner. even job hunters will
also get attracted towards the brand as they will be happy with the safety norms they are
following in their organisation culture. Long term benefit can be acquired by employee
satisfaction to the company (Davidescu and et. al., 2020).
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Less employee absenteeism: One of the greatest advantage that can be acquired by HCA
healthcare by following legislation of safety culture is less employee absenteeism rate. Employee
will take less leave as the illness and health will be fine while working in the company.
Organisation follow the safety norms in greater way that health and wealth of the staff is there
first priority. They will implement all those safety norms which will protect the interest of their
employee (Braganza and et. al., 2021).
Some of the other advantage that could be get to HCA healthcare are more interest of investor
towards the company, good brand image, higher market growth, customer satisfaction, less cost
of production and many more.
How the development of safety culture helps HCA Healthcare in improving productivity and
satisfaction of employees at workplace?
As per the view of (Rasool and et. al (2019), having a positive culture at the workplace is
crucial for maintaining employee health and wealth on the job sites. staff who are comfortable
with the safety norms of the organisation while perform in better way and has less fear of
meeting with an accident. Effective culture safety guides the employee about the response that
should be given when a risk appears. development of safety culture helps HCA healthcare in
different way.
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Figure 4 Development of safety culture improves productivity and satisfaction
Source: (Bruce Pfau, 2019)
Improving productivity: Development of safety culture in HCA healthcare while
encourage employee to work in productive way. Consistent safe environment will allow them to
work effectively and with more enthusiasm. Their safety legalisation will help them to reduce
the fear of risk as they are well known about the immediate measure that can be taken by the
organisation. staff are well aware that their mangers and leader check and evaluate the risk prior
to the operation which will help them to perform well. safer culture reduces the absenteeism rate
which helps the employee to work their work. working hour will also reduce as employee
turnover will be low in the company (Moslehpour and et. al., 2019).
Employee satisfaction: Employee satisfaction can be developed with proper safety
culture. This is because there is less chance of accident which assist the employee to boost their
morale. Workforce who feel safe will be happier with their job which will help them to enhance
their satisfaction level. This will also help in improving performance in higher way. Employee
satisfaction will be high as staff is well known that a proper procedures and values are being
established by the company which will maintain to have a safe working environment.
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Development of safety culture by HCA healthcare will helps them to have better working
operation which will assist the to perform well with their competitors. their employee will be
satisfied by the culture of an organisation which would assist them to perform productively with
reducing the cost (Manning, 2020).
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RESEARCH AIM
To identify the need of developing a culture of safety among employees along with its
impact on higher productivity and greater employee satisfaction: “A study on HCA Healthcare”.
RESEARCH OBJECTIVE
The research objective for the chosen topic are:
 To identify the role of leadership and management in developing a culture of safety
within HCA Healthcare
 To determine the importance of developing safety culture at workplace of HCA
Healthcare
 To critically evaluate the impact of a culture of safety in improving productivity and
satisfaction among employees of HCA Healthcare
RESEARCH QUESTION
The research questions are as follow:
 What is the role of leadership and management in developing a culture of safety within
HCA Healthcare?
 What are the benefits of developing safety culture at workplace of HCA Healthcare?
 How the development of safety culture helps HCA Healthcare in improving productivity
and satisfaction of employees at workplace?
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RESEARCH METHODOLOGY
Research methodology is that chapter in the research which tells researcher about the data
which is to be gathered and which is not to be gathered. This helps in achieving aim and
objective of the investigation in appropriate manner. It aids in designing the research in a
systematic way with the help of various research philosophy and approaches. Research
methodology can be defined as a process of identifying, analysing and interpreting the data in
accurate way. the various methods that is there in the methodology are used by examiner to
gather relevant, accurate and significant data as per the chosen study. The validity and reliability
of information is also being tested by the way data is collected from the participants. Research
methodology is divided into sub parts which are discussed below with the help of onion
framework (Pandey and Pandey, 2021).
Figure 5 Research onion framework
Research philosophy: Research philosophy can be defined as a set of belief and principle
which is used by the researcher to obtain data. This is used by investigator in order to achieve the
predetermined result and outcome. There are two kinds to identify and examine data which are
positivism and Interpretivism. Positivism philosophy is used when data is to be identify in
numerical manner and Interpretivism philosophy works when the information is of non-
numerical type. In respect to the current investigation Interpretivism philosophy is chosen by the
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