MGT300 Case Study: Leadership and Change at HCL Technologies

This case study analyzes the change management initiatives undertaken at HCL Technologies under the leadership of CEO Vineet Nayar. The assignment explores the internal and external drivers of change, historical and situational factors, the CEO's rational and objectives, and whether the change was planned or emergent. It examines the emotions of employees and senior managers, the underlying perspectives of change, and the nature and strength of the change, specifically focusing on the 'Employees First, Customers Second' approach. The analysis outlines the belief in the change process and recommends alternative change interventions, such as techno-structural change, to enhance the implementation and effectiveness of the transformation. The paper references several academic sources to support its analysis of the change management process within HCL Technologies.