Headspace Project: A Comprehensive Analysis of Mental Health Support

This project analyzes the Headspace Project, a mental health support system designed to aid Australian youth. The assignment begins with an identification of stakeholders, classifying them into internal, external, operational, and executive groups, and assessing their interest and impact levels. A business case is presented, highlighting the prevalence of mental health issues among Australian youth and the project's aim to provide accessible online support. A questionnaire designed for Australian youth is included, with questions addressing age, mental health concerns, and opinions on various aspects of mental health treatment. The project also features a use case diagram illustrating the interactions within the Headspace system, followed by detailed use case descriptions. The use cases cover patient profiles, story saving, medical suggestions, and story access by medical specialists. A fully developed use case description for medical suggestions provides a detailed account of the process, including triggers, preconditions, postconditions, and normal and exceptional flows. This comprehensive analysis provides insights into the project's design and functionality, aiming to improve mental health support for young Australians.

Running head: HEADSPACE PROJECT
Headspace Project
Name of the Student
Name of the University
Author Note

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Table of Contents
Stakeholders.....................................................................................................................................3
Identification of Stakeholders in Headspace Project.......................................................................3
Business Case:.............................................................................................................................5
Questionnaire for Australian Youth.................................................................................................5
Use Case Diagram (Headspace)....................................................................................................10
Use case description for each use case......................................................................................11
Fully Developed Use Case Description:........................................................................................15
Bibliography:.................................................................................................................................18

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Stakeholders
Internal
Operational Executive
Staffs
IT Experts
Programmers
Project Manager
Accounts
Management
Board Committee member
Resource Manager
External
Contractors
Sub-Contractors
Nurses
Doctors
Australian Government
Suppliers
Australian Youth
Figure 1: Stakeholders identification
(Source: created by author)
Identification of Stakeholders in Headspace Project
Individual that are involved and will be affected in this project can be stated as
stakeholders. For this case there are several stakeholders, which are doctors, nurses, Australian
youths, staffs, IT staffs and many more. These stakeholders can be classified into different
groups, which are internal stakeholders, External stakeholders, Operational stakeholders and
Executive stakeholders. Comprising this further classifications are Internal-operational, Internal-
Executive, External-Operational and External-Executive stakeholders. Internal stakeholders are
those stakeholders who are part of the company like IT staffs, manager, etc. Similarly, external

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stakeholders are those who are from outside the organization or those who does not belong to the
organization like consumers (Australian Youth), suppliers, resource provider, etc. Executive
stakeholders are those who are related to the project indirectly such as donors, Government,
finance provider etc. Internal-operational stakeholders are the stakeholders who are involved in
the process to make the project successful and are member of the organization like Staffs,
programmers, system designer, Accountants, Staffs, etc. Similarly, internal-executive
stakeholders are the individuals who are part of the organization who plays vital role in decision-
making process for the organization. It involves Board committee members, Project Manager,
resource provider, Top Management etc. Additionally, External-operational stakeholders are the
stakeholders who are not a part of the organization; however have authority to access the offered
product or equipment. Lastly, External-executive stakeholders are the stakeholders who are not
involved in to completion of the project but are provides the materials, equipment and services
that are important for the completion of the project like Donors, Government, and Suppliers etc.
Rate of interest and impact of the project on the stakeholders can be stated by following
table:
Stakeholders Classification Interest Level Impact Level
Staffs Internal-Operational High Low
IT Experts/Analyst Internal-Operational High High
Programmers Internal-Operational High Low
Project Manager Internal-Operational High High
Contractors External-Operational High Low
Doctors External-Operational High Low

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Nurses External-Operational High High
Account Manager Internal-Executive High Low
Board member Internal-Executive High Low
Management Internal-Executive High Low
Australian Youth External-Executive High High
Australian
Government
External-Executive High Low
Business Case:
Most of the Australian youth are facing the problem of metal sickness in their early stage
of life like anxiety, depression etc. Main agenda of this project is aware the youths about the cure
that medical team can offer. Most of the youngsters either do not get proper treatment or shy to
move to a doctor and tell them about the problem. The main objective of this project is to interact
with the users in a way that is familiar to them and make them comfortable to tell their
experiences and if any mental health problem they are facing. Headspace is introduced to the
society in order to help the youths about the mental issues they are facing and provide them with
proper care and treatment at the early stage via internet. Headspace could be perfect platform for
the youths in order to get proper medical attention using internet technology. Patients (youths)
can share data and information related to their mental health condition, and get quick response
from the doctors. This service will be provided via internet thus gives the patients option of 24x7
access and availability. This project will be beneficial in order to pre-determine the causes and
symptoms that might affect the thinking of the youths and will help the society to make it better.

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Questionnaire for Australian Youth
Dear Australian Youth
The Government of Australia is taking seriously the concerns related to the mental health
problems that the youth are facing in their early stages of life. It is providing new project to the
society namely ‘headspace’, which will provide best medical treatments to the individuals
suffering with mental health problems by using internet technology. The government of
Australia is establishing “National Youth Mental Health Foundation” for which your concerns
are very important in order to improve and manage the project. We would like to get maximum
responses from you in order to improve the services or think of new services that could be
helpful in making the project successful. A survey is being organized in which few questions are
being asked in order to improve the services of the foundation please provide us what you think
of this project. Thank you for your time and suggestion.
Q1. Please let us know your age. Please select one among the below options:
 Below 16 years
 Between 16 and 21 years
 Between 21 and 26 years
 Above 26 years
Description: This will let us know the age group interested in the age group that is
interested in the project and in this questionnaire and will also help in categorizing them based
on this age division.
Q2. Are you facing any metal health problem like anxiety, depression or anything else? Please
select one among the below options:

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 Yes
 No
Description: This help in knowing whether the individual is facing any mental sickness
or not.
Q3. Do you know anyone suffering from the same symptoms of mental sickness? Please select
one among the below options:
 Yes
 No
If yes please give us their details
Description: This question will help in determining if someone left untouchable with this
service and bring them towards right path by availing the medical services.
Q4. Detection of the symptoms of mental sickness at early stage can help an individual to get
better medical treatment. Please tell us your concern about this topic and select one among the
below options:
 Disagree
 Neutral
 Agree
 Strongly Agree

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Description: This will help in determining the thoughts of individual about pre-detection
of the symptoms of mental sickness.
Q5. Have you ever faced any situation that can be related to the mental sickness? Please select
one among the below options:
 Yes
 No
If yes, please tell us the situation
Description: This question will let us know if the user has ever suffered any of the
situations he or she felt as a problem related to the mental health
Q6. Mental health problems are related to the genetics and cause of the family problems. Please
let us know how much you are agreeing with this statement. Please select one among the below
options:
 Disagree
 Neutral
 Agree
 Strongly Agree
Description: Know the possible cause that individual can think.

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Q7. An individual’s life become uncomfortable when mental illness strikes them. Are you
agreeing with this statement? Please select one among the below options:
 Yes
 No
Please let us know why you chose the option
Description: This will let us know whether an individual takes it serious or not and know
why he or she thinks so.
Q8. Providing online help will help in fighting this disease and save many young lives in
Australia. Are you agreeing? Please select one among the below options:
 Disagree
 Neutral
 Agree
 Strongly Agree
Description: This question will help in knowing whether the individuals think mental
sickness is the problem of suicide rates in Australia or not.
Q9. Many of the individual suffering from mental sickness does not get proper medical treatment
at the early stage of this disease. How much you think the statement is satisfying? Please select
one of the below options:

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 Disagree
 Neutral
 Agree
 Strongly Agree
Description: this question will help in knowing the people aspects about the treatment
offered by various doctors.
Q10. Are you agreeing with this new innovative step towards cure of the individual suffering
from the mental health problems? Please select one among the below options:
 Disagree
 Neutral
 Agree
 Strongly Agree
Description: Answers of this question will help in determining where the common people
are happy with this new implementation or not.
Use Case Diagram (Headspace)
Use case diagram is a graphical representation of roles of stakeholder and a way to
identify and analyze the responsibilities and roles of the stakeholders. It can be helpful in
identifying the user and the respective work of those users in the system, whose boundary is
inside the box. The figures outside the box are the actors who are responsible for the job in the
system.

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Figure 2: Headspace Project Use Case
(Source: Developed by author using MS Visio)
Use case description for each use case
Use Case 1: About Patient

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Figure 3: Use case diagram for story about the patient
(Source: created by author using MS Visio)
Description: The young generation and the youths of Australia are the primary actors for
this Use Case. The primary actors will have to create their profile in the system (Headspace).
After the creation of the profile, they will have to feed their personal details and then they will be
eligible to share their stories related to the problems they are facing related to mental health in
order to avail the service (medical treatment) by certified doctors.
Use Case 2: Saving Stories
Figure 4: Use case diagram for capturing or saving the story
(Source: created by author using MS Visio)
Description: For this use case there are two actors who are accessing the stories that are
being saved into the database of the Headspace system in the, which are Australian youth and the
medical specialist. The story that was being shared in the above use case are now showing to the
healthcare specialist in order to overlook those stories for further action.

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Use Case 3: Medical Suggestions
Figure 5: Medical guidance by the medical specialist
(Source: created by author)
Description: This Use Case shows the role of medical specialist in the Headspace project.
The medical specialist will provide medical guidance to the primary actors (Australian youth).
The case has to be considered first and then based on the case stories the specialist will provide
treatment suggestion and guidance to the consumer. After providing suggestion, the next action
will be to provide guidance to the user through that treatment process.

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Use Case 4: Accessing medical suggestions
Figure 6: Use case diagram for medical suggestion access
(Source: created by author using MS Visio)
Description: In this use case again the primary actors are the Australian youth who will
access to the suggestion after the medical specialist complete his or her operations related to the
case shared by them and post the suggestions and guidance into the Headspace system.
Use Case 5: Stories accessing

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Figure 7: Use Case diagram for Stories accessing
(Source: created by author)
Description: The medical specialist can be represented as the major actor in this Use
Case. The medical specialist will access the stories that were being shared by the primary actor
from the database of the information system and then develop and improve the stories by his or
her suggestions on the treatment process.
Fully Developed Use Case Description:
Use Case ID UC- HP5
Use Case Name Medical Suggestions
Actors Medical Specialist
Description Medical healthcare specialist will provide
treatment suggestions into the system. Case is
considered by the healthcare specialist and

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develops suggestions for the patients
(Australian youth). After providing
suggestions, specialist will guide the patients.
Trigger Registration is necessary before availing the
service.
Preconditions The “youth of Australia” must be successfully
logged in to the system. Story sharing is
completed and specialist considering the case.
Postconditions The “youth of Australia” can view their
treatment suggestions and guidance.
Normal Flow  Story sharing
 Displaying the stories to the medical
healthcare specialist.
 The medical healthcare specialist considers
the particular case.
 The medical healthcare specialist provides
guidance to the patients.
 The medical healthcare specialist posting
the healthcare suggestions on the
Headspace system.
 The system displays suggestion to the
"youth of Australia."
 .The “youth of Australia” views the

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suggestions
Exceptions Variable identity proofs
Invalid address
Variable names for identification and
registered names.
Frequency of Use As per the need, how many patients register?
Notes and Issues There should be proper and secure storage
system
Quick response should be delivered to the
patients

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