System Analysis and Design of Headspace: Stakeholder Analysis

This project provides a system analysis and design of Headspace, a mental health service catering to young people aged 12-25. It begins with an introduction to Headspace and its various stakeholders, categorized into internal and external, operational and executive groups. The project details the interests of each stakeholder, including the project team, project manager, marketing team, finance team, mental health specialists, and the Australian government. A stakeholder map visually represents these relationships. The document includes a questionnaire designed to gather information from the marketing team regarding the services offered by Headspace, addressing concerns of family members about psychiatric treatments, alternative services, inpatient care, and costs. A use case diagram illustrates the Headspace Management system, outlining interactions between the receptionist, doctors, finance and marketing teams, and the record systems. The conclusion summarizes the key findings, emphasizing the importance of stakeholder involvement and system coordination within Headspace.

Running head: SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
System Analysis and Design of Headspace
Name of Student-
Student ID-
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Author Note-

1SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
Table of Contents
Introduction..........................................................................................................................2
Stakeholder Map..................................................................................................................3
Interest of Stakeholders in the project.................................................................................5
Questionnaire.......................................................................................................................7
Use Case Diagram...............................................................................................................9
Conclusion.........................................................................................................................10
References..........................................................................................................................12

2SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
Introduction
This is a case study of mental hospital that is known as headspace. This hospital mainly
serves young patients that are mainly in between the age of 12 years to 25 years who are
mentally disturbed (Rickwood et al., 2015). There are many stakeholders in the system that is
related to headspace. Headspace has many systems that are distributed among the system of the
headspace.
In this report, all the system of Headspace is highlighted that helps in coordinating the
work. The types of stakeholders that are related with the Headspace are shown using a
stakeholder map. The duties of the stakeholder and the reason for their interest in the system are
described briefly. This also involves some questions that arise from the family members of the
patients that are related to the services that are provided by Headspace. There is also use case
diagram that shows the system of the Headspace and all the systems that are included in the use
case are described briefly.

3SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
Stakeholder Map
Fig: Stakeholder Map
(Source: Created by author using Ms Visio)
There are many stakeholders that are involved with the headspace and are also involved
in development of headspace (Coates & Howe, 2014). The stakeholder map that is associated
with headspace is divided into four quadrants. The categories in which the map is divided are:

4SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
Internal Operation Stakeholder, Internal Executive Stakeholder, External Operation Stakeholder
and External Executive Stakeholder.
The stakeholders who are directly connected with the stated quadrants are:
Internal Operation Stakeholder: This type of stakeholders includes-
 Project Team
 Project Manager
 Business Analyst
 Supporting Staffs
Internal Executive Stakeholder: The stakeholders that are included in internal executive
Stakeholder are:
 Marketing Team
 Finance Team
 Authorities of Headspace
External Operation Stakeholder: The stakeholders included in this are:
 Professionals that are related to Health care
 Mental health specialist
External Executive Stakeholder: This type of stakeholders includes:
 Australian teenagers and young adults
 Government of Australia

5SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
Interest of Stakeholders in the project
Names of stakeholders Level of Interest and
Impact
Roles Reason of Interest
Project Team Both are high Leads a project with all
the team members that
are involved in
successful completion
of the project. This
includes the project
manager also.
They are interested
because completion of
the project for the
benefit of headspace is
their main aim and they
are paid for the work
they do.
Project Manager Interest and impact are
high
This is one of the most
important stakeholders
of headspace. The
manager manages the
whole team that is
involved in doing the
project.
The main interest of the
project manager is to
lead the team so that
headspace gets
benefitted from that and
there is also an interest
that is related to money.
Marketing Team Both are high The marketing team
promotes the application
and also promotes the
services that headspace
provides. The main duty
of marketing team is to
The successful working
of the company depends
on the way on how the
marketing team works
for promoting the
services of headspace.

6SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
make an interaction
with the client.
Finance Team Interest is high but
impact is low
The finance team makes
the budget of the team.
The projects that are
taken by the headspace
need some capital for
completing it (Henning
et al., 2014). This team
gives the amount of
money required to
complete the project.
The main reason of
interest of the finance
team is to supply the
project team with the
amount of money they
need to complete the
project for the
successful of
Headspace.
Mental health Specialist High interest, low
impact
They play a role of
treating the patients that
comes to the headspace
for treatment (Bassilios
et al., 2017). They are
the specialist who
serves the youth of
Australia.
The main reason of
interest is to serve the
people of Australia who
are mentally affected.
Australian Government High interest and low
impact
The Government of
Australia supports the
headspace and gives
financial support to the
team if they need it for
Servers the youth and
the people mainly
between the age of 12 to
25 who are mentally
affected and leads to

7SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
developing the project. improvement of the
country.
Fig: Table showing the interest and duties of all the stakeholders
Questionnaire
To gather the information about the headspace and admitting their child or youths in
headspace is the main concern of the carer, friends and family of victims (Killackey, Mcgorry &
Rickwood, 2014). To know the services that the headspace provides is the main area of concern
of the family members of the victims. The questions that are frequently asked are as follows.
The question are asked to the stakeholders of marketing team who are responsible for
giving the details of the services that are provided by Headspace.
Respected
The Manager,
Management Team
Headspace
I would like to know all the services that you provide regarding the treatment of
headspace. I have a list of questions that I would like to know about.
1. Why Psychiatric treatment is suggested for our child and will it help our child?
2. Is there any other services that is an alternative of the psychiatric treatment and
how are they compared?
3. Is adolescent psychiatrist and a child admits our child to hospital?

8SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
4. How inpatient treatment is included and will our child be able to attend the
school?
5. What does the child and adolescent psychiatrist responsibilities are?
6. What is the time period our child is going to stay in the hospital and what is the
average cost of admitting a child and how to pay the services that are being
provided?
7. If it is not possible for us to bear the expenses of the hospital, is there any
insurance policy that may help with our expenses in the hospital for the time
period our child is admitted in the hospital?
8. Is there a special ward for the child and adolescence and is the hospital is
accredited by JCAHO?
9. What are the involvements of the parents of the child at the time of treatment as
well as post care treatment for improvement of the child?
10. When it is decide that our child is ready to be discharged and what are the plans
that should be followed after our child is being discharged?
I would like to know about the questions that have been stated above regarding the
treatment that is done in the headspace.
Thank You.

9SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
Use Case Diagram
Fig: Use case of Headspace Management
(Source: Created by author using Ms Visio)
Description: The use case diagram of the Headspace Management is shown above (McGorry,
Bates & Birchwood, 2013). It consists of Finance Management Team, Market Management
Team, Record Systems Team, Doctors and staffs and the Receptionist. The receptionist gives the
admission to the patients that come for the admission. The doctors that are available are
appointed to the patients (Gwinner, 2016). Also the tests that are prescribed by the doctors are
appointed by the receptionist and accordingly time is given to the patients. The receptionist
needs to login in the system every day. The amounts that are received from the allotment of the
bed and for the operations that are to be held are the income of the system (Van Dyke, Rickwood

10SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
& Telford, 2015). All the income and the expenditure that goes out from the system are
maintained by the Finance Management System (Poon et al., 2016). The staffs that are associated
with the Headspace system have to login the system every day. They also draw the salary from
the system. The doctor sees the patient and does the treatment accordingly (Bunzli et al., 2015).
The work of the record system is to add, delete or any edits that are required for the system or
any change in them. The information system keeps the record of the beds that are allotted to the
patients, the information of the patients and the reports of admission and discharge of a particular
patient (Hamilton et al., 2016). The Marketing Management Team deals with the families and
carers of the patients and the queries they have related to the system services.
One of the important use cases that can be identified in Headspace Management System is the
Marketing Management System (Christensen et al, 2013). All the queries that the family member
of the children and the adolescence have are all solved by the marketing team. The services that
are provided by the Headspace are promoted by the marketing management. All the questions
and queries that the customers have regarding the treatment process and the payment mode
process are all answered by the Marketing Management Team.
Conclusion
There are many stakeholders that are associated with the Headspace system. In this
report, all the system of Headspace has been highlighted that helps in coordinating the work. The
types of stakeholders that are related with the Headspace are also studied using a stakeholder
map. The duties of the stakeholder and the reason for their interest in the system are described
briefly. This also involved some questions that arise from the family members of the patients that
are related to the services that are provided by Headspace. This paper also shows a use case

11SYSTEM ANALYSIS AND DESIGN OF HEADSPACE
diagram that shows the system of the Headspace and all the systems that are included in the use
case are described briefly.