This report presents a system analysis and design for the Headspace project, focusing on stakeholder identification and interaction with the system. It includes a stakeholder map diagram to visualize the influence and importance of various stakeholders, such as internal and external executives, operations staff, and end-users. The report details a questionnaire designed for patients to gather requirements and includes a use case analysis with diagrams and descriptions for Headspace workers, emergency department workers, and patients, outlining their interactions with the system through login, patient management, and appointment scheduling. The detailed use case description provides a step-by-step guide to the login process, ensuring secure user authentication with OTPs, and addressing potential exceptions and alternative flows. References to relevant literature on software verification, validation, and software engineering are also provided.
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