Exploring Key Health Care Communication Strategies: Presentation

This presentation delves into health care communication strategies, emphasizing the importance of effective communication between health professionals and patients. It examines different communication models, such as linear, transactional, and interactive, highlighting their applications and limitations in patient care. The presentation contrasts the communication styles of doctors and nurses, noting the doctor's professional approach and the nurse's focus on personal connection and compassionate care. It identifies barriers to communication, such as patient denial and demands for sympathy, and advocates for the interactive model to promote better patient understanding and participation. The presentation concludes by referencing relevant literature on health communication and its impact on patient outcomes, offering valuable insights for healthcare professionals.

Health Care Communication Strategies
Presenter
Students name

Introduction
 Communication is passing information from the sender
to the receiver.
 In healthcare settings, communication is a tool that
connects the profession to the patient.
 This is the process through which the professional
collects information from the patient and at the same
time relays back clinical information to the patient after
analysis.

Importance of communication
 Communication allows the practitioner and the patient
develop relationships at work thus creating better outcomes
 It leads to patient satisfaction through passing healthcare
information to the patient.
 It is used to improve clinical outcomes.
 Communication allows setting of goals for the patient.
 Patients rely on communicated information to make clinical
decisions.

Doctor’s communication strategy
• The doctor used respectful and professional communication
strategy.
• The doctor passed information professionally to the patient and
explained the condition.
• The doctor further, professionally elaborated to make the
patient understand.
• The doctor strictly stuck to the professional opinion rather than
sympathize.
• One barrier experienced was denial by the patient in accepting
the problem.

Nurse communication strategy
 The nurse used personal connection strategy in the following
ways.
 She moved closer to the patient to connect better with her.
 The connection allowed provision of compassionate and
personalised and care reassurance.
 Open ended communication was used to interact with the patient.
 Mastering the names of the clients and referring to them by
name.
 One barrier is the demand of sympathy from the patient.
 It also connects with the patient and secludes the family.

Linear and transactional communication
model
• The doctor and nurse used linear model to pass healthcare
information to the patient.
• Information was passed through one way without feedback.
• Later the transactional model was used with feedback
between the two parties.
• The professional invited the client and family to participate
in the discussion.
• Feedback was limited due to lack of understanding of the
case.

Best model for the case
 The best model for the case is the interactive model.
 The model allows exchange of information between the two parties
through feedback.
 In interaction, the client learns more from the process by asking
relevant questions about the situation.
 The model sets a level ground for the patient increasing interaction
thus internalizing the message more.
 The use of the other two models limited patient and family
participation

References
Carlyle, K. E. (2017). The role of social media in promoting
understanding of violence as a public health issue. 10(3), 162-164.
Jones, L., Sheeran, N., Lanyon, H., Evans, K., & Martincovic, T.
(2018). Nurses’ perceptions of communicating with minority parents
in a neonatal nursery: a communication accommodation theory
approach. Journal of Communication in Healthcare, 10(3).
Lawrence, J., Perrin, C., & Kiernan, E. (2015). Building
professional nursing communication. Port Melbourne: Cambridge
University Press.
Littlejohn, S., & Foss, K. (2008). Theories of human
communication,. Belmont: Thomson Wadsworth.