Methods for Evaluating Health and Social Care Service Quality Report

This report examines the methods for evaluating health and social care service quality, focusing on the application of Total Quality Management (TQM) within the NHS and other healthcare settings. It explores the importance of patient and staff satisfaction, emphasizing the need for effective monitoring and performance evaluation systems to identify and address shortcomings. The report discusses the impact of involving service users in the evaluation process and outlines several strategies to enhance service quality, including establishing clear guidelines, analyzing processes and data, providing staff training, and leveraging new technologies. The references provided support the arguments made throughout the report, offering further insight into relevant research and best practices in healthcare service quality.

The importance of
managing quality in Great
Britain in health and social
care

Evaluate methods for evaluating health and social care service quality with regard
to external
and internal perspectives
 NHS can make use of three methods for evaluating the quality of services with regard
to external and internal perspectives.
 Company can make use of total quality management so that they can ensure that all the
activities which are going in and on in firm is up-to the mark.
 It is satisfying patients and employees working in it. National health service
organization can also make use of approaches like Total quality management to make
efficient use of resources.
 They can also make sure that resources are properly being utilized.

the impact that involving users of services in
the evaluation process has on service quality
 Total quality management when use in company like national health service
organization ensures that the quality of services which are being given by company will
make employees and even patients satisfied.
 This will enhance their experience.
 It will also support them in achieving their goals and objectives.
 Health and social care organization also needs to make sure that resources are being
effectively used and settled, so that they can improve health outcome of patients

Ways to improve Service quality
within health care
 Quality of services in health and cares sector is not only important from the
organisational perspective but is also vital from safety of patient. The
quality services are affected by variety of factors.
 The foremost and dominating factor is lack of monitoring and performance
check systems. NHS London does not have any effective framework for
reviewing the performance and behaviour of its staff members.
 Even if patients have issues regarding quality then it is neglected and no
action is taken over it. There are several ways through which quality can be
improved in social care and healthcare

CONT..
 First is forming guidelines and standards through which services can
be offered. It will enable in proper monitoring and control and
working according to guidelines.
 Another is to analyze process and data through which loopholes can
be identified. By this it will be easy to make changes in way
delivering of services and improving quality.
 Also, by providing training to staff will enable them to learn new
practices and skills in delivering care services. The cost may be
lowered for the proper inventory control systems for provided given
operation and also utilization of good quality instruments are now
available at the reduced cost.

CONT…
 By implementation of new technologies quality can be
improved. It is crucial to continually utilize newer technologies that
can improves the quality regarding the care of health services As it
must be done with reference to cost-efficiencies.

REFERENCES
 Snooks, H and et.al.,2016. Self-reported long term needs after stroke. Journal of Health
Services Research & Policy.21(3). pp.188-194.
 Liu, M. and et.al., and Bruno, F., 2016. Review on concentrating solar power plants
and new developments in high temperature thermal energy storage technologies.
Renewable and Sustainable Energy Reviews.53. pp.1411-1432.