Empowering Users of Health and Social Care Services: A Detailed Report

This report comprehensively examines the critical aspects of empowering users within health and social care settings. It begins by analyzing the legal frameworks, such as the Equality Act and Disability Discrimination Act, that shape and protect the rights of service users, emphasizing the importance of non-discrimination and equal access to services. The report then delves into factors that promote and maximize these rights, including clear communication, tailored treatment procedures, and the provision of appropriate training for care workers. Furthermore, it explores how to foster user participation and independence by addressing factors like loss of independence, non-participation, and social exclusion. Organizational systems and processes designed to promote user involvement in decision-making are also analyzed. The report also considers the tensions that arise when balancing user autonomy with the duty to protect, and the responsibilities of managing and monitoring risks within health and social care, including the effectiveness of policies and procedures. Finally, the report examines good practice in medication administration, covering relevant legislation, codes of practice, and the effectiveness of policies and procedures within a health or social care setting. The report underscores the significance of proactive strategies to ensure user rights and foster a supportive environment.

Empowering Users

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
TASK 1 HOW THE DESIGN AND REVIEW OF SERVICES PROMOTES AND
MAXIMIZES THE RIGHTS OF USERS OF HEALTH AND SOCIAL CARE SERVICES . 4
1.1 Current legislations that influences the rights of users of health and social care .................4
1.2 Factors that promote and maximizes the rights of users........................................................5
1.3 Communication between care workers and service users contribute to promoting and
maximizing the rights of service users ........................................................................................6
TASK 2 HOW TO PROMOTE THE PARTICIPATION AND INDEPENDENCE OF USERS
OF HEALTH AND SOCIAL CARE SERVICES .........................................................................7
2.1 Factors that may contribute to loss of independence, non-participation and social exclusion
for vulnerable people...................................................................................................................7
2.2 Organizational systems and processes are managed to promote participation and
independence of users ...............................................................................................................7
2.3 Analyzing the tensions that arise when balancing the rights of the service user to
independence and choice against the care provider’s duty to protect ....................................8
TASK 3 RESPONSIBILITY OF MANAGING AND MONITORING RISKS IN HEALTH
AND SOCIAL CARE SETTINGS ................................................................................................9
3.1 The extent to which individuals are at risk of harm ..............................................................9
3.2 The effectiveness of policies, procedures and managerial approach within a health or
social care setting for promoting the management of risks.........................................................9
TASK 4 GOOD PRACTICE IN THE ADMINISTRATION OF MEDICINE IS ESSENTIAL
FOR USERS .......................................................................................................................10
4.1 Current legislation, codes of practice and policy that apply to handling of medication......10
4.2 The effectiveness of policies and procedures within a health and social care setting for
administering medication ..........................................................................................................11
CONCLUSION .............................................................................................................................11
REFERENCE.................................................................................................................................12

INTRODUCTION
Empowering users of health and social care is identified as the most important aspect of
every organization which is dealing in care practices for the different kinds of individuals who
are facing several disabilities and health issues. This approach has found very effective for
sharing information and providing several opportunities to user of health care services for taking
initiative that will help in solving issues (Chan, 2010). The present study is carried out to
evaluate several issues and element for empowering individuals who are using health and social
care services to maximize their independence. In this context, this report evaluates several
legislation and sector skills that influence organizational policies and practices in order to
promote the rights of health and social care service users. The present study is going to examine
the different aspects of health and social care practices for managing and monitoring risk in
health and social care settings. This report also evaluates different factors that affect
participation, choice and independence it also carries out detail investigation of the responsibility
of the health and social care worker for assessing different aspects of health and social practices.
TASK 1 HOW THE DESIGN AND REVIEW OF SERVICES PROMOTES
AND MAXIMIZES THE RIGHTS OF USERS OF HEALTH AND SOCIAL
CARE SERVICES
1.1 Current legislations that influences the rights of users of health and social care
There are various legislations as well as service sector skills available that influence the
rights of service users who are taking different kinds of care services from a particular health and
social care. For managing health and social care requirement of people who are having certain
disabilities, different legislations include Equality Act and Disability discrimination act are
playing important role for ensuring the rights of people associated with the proper care of
patients and empowerment them (Statham, 2004). By promoting their rights of health and safety,
it also helps in enabling service users to participate in decision making about their lives. The
current legislations like Equality and Disability discrimination act has determined various norms
in order to protect the rights of disabled person. These norms are playing important role for
managing different operations of health care organization in order to avoid below mentioned
elements:

 Treating a disabled person less favorably as the person has a disability which is termed as
‘direct discrimination’.
 Indirectly discriminate against a disabled person.
 Directly discriminate against or harass a person who is wrongly thought to be disabled.
As per the case, it is addressed the reduction is number of applications for disability care
services in different health and social care firms. In this context, Equality Act and Disability
discrimination act have played important role for influencing the rights of individuals and
empowering service users in order to avoid any kind of discrimination and inequality during
treatment procedure (Evans, 2004). In order to increase the number of applications, health and
social care organization has to ensure about the safety and security of personal rights. In addition
to that, health care setting has to follow a set of standards or guidance that is issued by the
particular sector controlling authorities. These approaches play important role to attract different
individuals who are facing different disabilities issues at the time of taking appropriate health
care services.
1.2 Factors that promote and maximizes the rights of users
In order to promote different rights of service users in health and social care setting,
service provider needs to consider several factors that play important role for empowering
service user within business entity. In this context, health and social care organization has to
avoid discrimination among service users with reference to their disabilities and provide equal
services to all the persons who are facing similar kind of disabilities issues. This in turn service
users are able to get appropriate services as per their rights (Holosko, 2001). In addition to that,
health organization is required to adopt different treatment procedures as per the special
requirements of disabled services user. In this regard, management of health and social care
setting is required to provide appropriate training to medical practitioners about different
methods for rendering best health care services. Service providers need to adopt appropriate time
management strategies so they can individually re-solve the problem of users and empower them
by protecting their rights (McKeown, Malihi-Shoja and Downe, 2011). Organization is required
to consider appropriate policies and procedures in order to motivate different individuals or
disabled person that play important role for changing perception and attitude of disabled person
about their physical conditions. Clear communication between service user and service provider

has been identified as the most important factor that influences understanding about service users
about their rights along with role of service providers for facilitating best services.
Furthermore, an organization will be able to attract of more disabled person for health
care services by ensuring the proper availability of physical resources that are having direct
impact on quality of services along with the user’s rights. This is because the lack of improper
facilities at the care home likes equipment that affects the patient’s health and care. This situation
may be emerged due to lack of financial resources (Heginbotham, 2012). Therefore, managers of
health care organization have to consider all about mentioned elements in order to promote right
of users.
1.3 Communication between care workers and service users contribute to promoting and
maximizing the rights of service users
In order to manage various operations within health and social care organization,
managers of HSC have to adopt an appropriate communication process. In order to deal with
service users that are facing certain disabilities, appropriate selection of communication channel
plays a vital role between care workers and service users. This approach also assists in
contributing, promoting and maximizing the rights of users (Cameron and et. al., 2014). For
managing communication of information, managers have to consider different communication
for specially disabled service users which are associated with verbal and non-verbal. For
instance, if any service user is suffering from hearing disabilities, so professional and medical
staff should be well trained in order to manage communication with the patients by using sign
language or use of translator. This approach assists managers for rendering best services within
health care organization as per the different service requirements (Twigg and et. al., 2011). In
addition to that, medical practitioner has to consider proper empathy, clear tone, clarity in
language, reflective listening etc. All these elements are playing important role for ensuring the
quality of health-care that results as the protection of individual rights.
Medical care practitioners are required to adopt latest communication tools and
technologies in order to protect the privacy and confidentiality of wide range data associated
with service users. A health care organization will be able to ensure the safety and security of
personal information of patients by using an appropriate monitoring system that controls sharing
of service user's information (Rhodes, C., and et. al., 2014). Care worker should have proper

knowledge and understanding about different physical and mental symptoms that are occurred
due to disabilities problems and could act as a non-verbal medium of communication so as best
services are provided to disabled individuals as per their special requirement along with rights.
TASK 2 HOW TO PROMOTE THE PARTICIPATION AND
INDEPENDENCE OF USERS OF HEALTH AND SOCIAL CARE
SERVICES
2.1 Factors that may contribute to loss of independence, non-participation and social exclusion
for vulnerable people
In the health and social care practices, there are several elements addressed by the service
users associated with the loss of independence, non participation and social exclusion that play
important role in the rights of vulnerable people. Therefore, it is essential for management of
health and social care organization in consideration of these factors while offering different kind
of health care services (Wild and et al., 2012). In the treatment procedure, loss of independence
of patients is identified as a most important crucial factor that is occurred as a result of illness
and disability. An individual who is facing distinguish issues is high dependent on car workers.
Apart from that non participation of service user in treatment procedures or in selection of car
workers also affects the choice of service users along with selection of care home. In addition to
that discrimination in care home also leads negative impact on the perception of services user
about the rights of individuals (Rigby, Hill and Keeling, 2011). Therefore, organization needs to
adopt appropriate strategies in order to avoid discrimination based on the race, religion, language
and culture of patients during treatment procedures.
Social exclusion is also identified as a critical element which is occurred in treatment
procedures. This is because an individual cannot communicate with their friends and cannot
participate in other social gathering. It creates negative impact on emotional behavior of an
individual (Theisen, 2013). Therefore, It is essential for service providers or medical practitioner
in order to understand the mental and emotional well being of individuals so as medical
practitioners are able to offer best services as per the special health care requirement of different
service user.

2.2 Organizational systems and processes are managed to promote participation and
independence of users
For ensuring the independence, participation and inclusion of service users, management
of health and social care organization has to adopt an appropriate system and processes so that
service users are provided better service facilities. In order to get assure about the independence
of patients within health and social care setting, health care organization requires to manage a
systematic treatment procedures that help service users to excessive maximize choice and control
over their lives. It results that service user feel independent in care setting and make their own
decision regarding health and safety (Rose and et. al., 2014). In addition to that, care home
should promote internal processes like daily routines, activities along with resources provided by
the health care firm that plays important role in development of feeling of independence among
device user.
In addition to that management of health care organization requires to adopt an
appropriate system in which service user are able to participate in different management
decision regarding recruitment and selection of new staff, determination of quality management
system along with the development of an appropriate complaint resolution system (House, 2007).
This approach plays important for promoting independence and participation of service users and
makes them feel satisfied. It also increases the effectiveness of treatment procedures. Apart from
that management needs to increase involvement of service user in different social event and
gathering so as patients would feel more social.
2.3 Analyzing the tensions that arise when balancing the rights of the service user to
independence and choice against the care provider’s duty to protect
Medical practitioners within health and social care setting have to manage different
business operations as per the different rights of patient such as right of privacy, right to be
treated politely, right to independence, right to complain etc. All these rights are directly
associated with the level of independence, participation of service user along with social
inclusion (Solace, 2013). While rendering health and social care services, there is significant
tension or health care issues raised due to health care worker are not able to meet to special
requirements of patients as a result of bad physical and mental condition of service user.

Therefore, it is very crucial for care setting for ensuring the balance the rights and needs of
individuals along with compliance and restriction of treatment procedures.
In order to manage proper balance and tension among several factors, health care
practitioners need to carry out detail assessment of the physical ability or mental condition of
service user so as service user would assess best treatment that plays important role in physical
betterment and mental satisfaction. In addition to that, it should be effectively balanced as per the
legislative frameworks so that satisfaction can be achieved among users.
TASK 3 RESPONSIBILITY OF MANAGING AND MONITORING RISKS
IN HEALTH AND SOCIAL CARE SETTINGS
3.1 The extent to which individuals are at risk of harm
As per the given case, it is stated that medical practitioners use several strategies and
treatment procedures for resolving different health issues and disabilities among service users. In
this process, the positive approach of risk taking has found very effective to increase confidence
level of medical staff about the effectiveness of treatment procedures (Chan, 2010). By using
positive approach of risk taking, health care workers are able to develop new opportunities for
personal and professional development that results increment in service quality.
In this process, physical issues could be occurred as a result risk in treatment procedure.
For example, service user is going through any operation but physical risk may be emerging due
to lack of appropriate experience among medical practitioner and high risk in treatment process.
Failure of treatment could develop various other health issues and physical problems (Statham,
2004). It also creates negative impact on the perception of service user so as a health and social
care organization also faces risk related to distrust of patients and non-acceptance of new
treatment process.
In addition to that financial risk is also emerged during selection of new treatment
procedure. For example, there is continuous updation addressed in medical technologies, if a care
organization selects new approach of treatment with the latest equipment but it is not enhancing
quality of treatment then company would assess financial risk. It may also lead to un-satisfaction
between service users (Evans, 2004). Therefore, an appropriate risk evaluation system has played
important role for ensuring success of different treatment procedures.

3.2 The effectiveness of policies, procedures and managerial approach within a health or social
care setting for promoting the management of risks
In the health and social care settings, medical staff has to consider several factors such as
confidentiality, equality, diversity and safe guarding while developing different treatment
procedure and controlling of risks. In this regards, the inter-agency working, information sharing,
feedback and risk assessment. As per the case, it is examined that evaluation of risk within
treatment procedures must be carried by holding positive. In this process, development of
multidisciplinary teams has played important to assess level of risk. This approach has found
very effective in order to avoid unnecessary level of risk (Holosko, 2001). In addition to that
management should have to develop an appropriate system for a verbal and written
communication with an appropriate framework that play important role for establishing
coordination among individuals, multidisciplinary teams and etc.
Furthermore, health care organization can increase effectiveness of treatment procedures
by considering different aspects such as partnership, training, etc. The approach of partnership
will be found very effective in order to establish relationship with service user and other medical
practitioners that increase capability of staff to work in different situations (Heginbotham, 2012).
By considering this approach, health care organization is able to gather more information about
needs of people along with services user. In the process of positive risk assessment, staff training
and development provides significant assistance to management of health care organization for
increasing personal attributes and professional skills for facilitation of best treatment to service
users.
TASK 4 GOOD PRACTICE IN THE ADMINISTRATION OF MEDICINE
IS ESSENTIAL FOR USERS
4.1 Current legislation, codes of practice and policy that apply to handling of medication
There are various legislations and codes of practice developed by public authority for
managing different operations associated with medication within health and social care setting. It
includes legislation related to Misuse of Drugs Act 1971 and Care Home Regulations 2001 for
controlling different practices of that medication while rendering health care services. As per the
norms of this legislation, health care organization requires to keep a proper record of all the drug

orders, storage and use so as service could provide proper medicine (Twigg and et. al., 2011). In
addition to that, disposal of waste such as expiry syringes, drugs, cottons etc. must be carried
with an appropriate manner.
As per the case, several errors are occurred in medication process due to lack of training,
lack of appropriate knowledge of different drugs, high workload and improper coordination with
other team (Rhodes, C., and et. al., 2014). In order to resolve these issues, the management of
health care organization has to adopt all policies and procedures which have been determined by
public authorities of UK and Care quality commission that results reduction in errors that are
occurred in medication procedures.
4.2 The effectiveness of policies and procedures within a health and social care setting for
administering medication
The evaluation of the effectiveness of different management policies and procedures
within a health care setting for administering medication procedures can be carried out with
reference to different policies. In this regards, health care organization should have to develop an
appropriate set of standards (Wild and et al., 2012). In addition to that development of effective
communication system is essential health care practices that plays important role for facilitation
of proper medication treatment. Furthermore, consideration of the norms and policies of Care
Quality Commission has found very effective in order to provide better quality service. In
addition to that, medication procedures determined by National Patient Safety Agency also
provide signification support in order to get ensure about safety of service user during
medication (Rigby, Hill and Keeling, 2011). In addition to that, proper recording and monitoring
the confidential information of patients along with treatment process has played important role
for developing an appropriate treatment schedule so as pharmacist and medical staff will be able
to reduce the chances of errors.
CONCLUSION
As per the above evaluation, it can be stated that care workers within health and social
care setting can empower the service users by promoting and maximizing their rights. In this
process, clear communication among service users and service provider plays important role to
increase understanding of health issues of patients. This report has found that management of
health care organization has to establish proper balance between treatment procedures and

persona independence, participation and social inclusion of service user with health care firm.
This study has evaluated that clear application of different code of conducts associated with
medication process helps managers for controlling the errors in treatment process.

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