Analyzing Change Management in Health and Social Care: A Report

This report analyzes the factors driving change in health and social care services, focusing on the Beacon Edge Care Home (BECH). It utilizes PESTLE and SWOT analyses to evaluate political, economic, social, and technological factors impacting the organization. The report assesses the challenges these factors pose, including financial constraints, technological adoption, and societal norms. It explores change management principles, including reducing resistance, creating ownership, and applying Lewin's and Kubler-Ross models. Furthermore, it details the importance of planning, communication, financial planning, and human resource management in implementing changes. The report aims to provide insights into the impact of change on healthcare services and propose effective responses to ensure quality care and organizational success.

Learning
Outcome
Assessment
Criteria
In this assessment you will have the
opportunity to present evidence that shows
you are able to:
Task
no.
Evidence
(Page no)
LO1 1.1 Explain the key factors that drive change in health
and social care services 1
1.2 Assess the challenges that key factors of change
bring to health and social care services 1
LO2 2.1 Devise a strategy and criteria for measuring recent
changes in health and social care 2
2.2 Measure the impact of recent changes on health
and social care services against set criteria 2
2.3 Evaluate the overall impact of recent changes in
health and social care 2
2.4 Propose appropriate service responses to recent
changes in health and social care services 2
LO3 3.1 Explain the key principles of change management 3
3.2 Explain how changes in health and social care are
planned 3
3.3 Assess how to monitor recent changes in health
and social care services 3

INTRODUCTION
Health and Social Care organization works for improving and implementing quality care
services through adapting advance technology, economical changes and change
legislations. All organization related to health care regular evaluate their process,
system and goals. Beacon edge care home is provides health and service facility and it
is organized through care quality commission that it is non departmental public body of
United Kingdom. This report will cover factors of changes in health and social care
strategy and criteria of changes and impact reasons that changes to health and social
care services and tools of monitoring of changes in organization (Bobocea, 2016).
1.1
Health and social care is mainly affected through many factors it is evaluate through
pestle analysis. PEST analysis shows that health and social care of Beacon edge care
home affected through political, economic, social, technological factors. Health is very
main concern for peoples and they worry about new diseases and less treatment. So
pestle analysis give idea and direction to healthcare related industries for changes
adopt in future.
Political factors – health and social care mainly affected through insurance mandates,
consumer protection etc. Government spend money for health care so if tax changing
frequently so govt has benefit because it increase subsidies but it impact to public and
healthcare centre and increase expenses about heal
Social factors – Beacon health care affected through this factors because maximum
peoples of society beliefs in cultural norms. So doctors and professionals have to aware

about their norms because if they not aware about norms so it can create problems. So
medical experts have to have knowledge about norms and trends.
Technological factors – through this factors Beacon edge care house adopt advance
technology for improve their services and develop their devices that helps in
performance but it consumes more cost so it is affect to peoples because all people is
not able to pay against expensive treatment. So it’s also affect health care centre.
SWOT analysis is also a tool of measures factors that affect to Beacon edge care
home. This analysis shows that condition, opportunity and weakness of health and
social care centre. It’s helpful in make strategy and planning for remove threats or
weakness and meet objective. SWOT stands for S- strength, W- weakness, O-
opportunity, T- threats
.
Strength – it shows positive effect that is helpful on achieve objective of BECH because
it has highly skilled staff for treatment and provide better service to patients, and it also
helps in increase confidence of patients it means they give motivation and its also has
big strength that local charities participates with them.
Weakness – it includes negative effect that is barrier for achieving goals. Because staff
of BECH is maximum time involve in volunteer events so they do not meet properly with
patients and they can't play their role with patients due to volunteer activities.
Opportunity – external factors that helps in achieve objectives so BECH expand their
services so it hire nursing staff and experts and give training for provide better service to
patients and target markets for expand their services.
Threats – it also includes external factors that affect negatively in achieve
organizational goal. But it has threat reduce reimbursement among private insurance
companies (Corin, 2017.).

1.2
Factors that affects health and social care services so it is evaluate through pest and
swot analysis like political, economical, social and technological but through this many
challenges has to face by users of services, staff of BECH and organization. It put direct
effect on society and objectives of healthcare homes.
Health and social care homes like BECH has to face many challenges due to
external factors that affect performance and objective of organization. It means that if
changes comes in political factors so health care home has to face challenge like
frequently change in safety majors and implement rules and regulation so it affect on
organization and it also may spoil quality of their services.
It also has to face challenges when economic factors affect so it has to set their
prices of services according to income level because inflation increase and it direct
affect because patient number reduce and its affect to BECH.
Health care home has to also face challenges due to technological changes
because it has to adopt new technologies and changes in their home so it also consume
cost and it has to provide training so it also consume more time.
Healthy care home like BECH has to face challenge due to changes in social
factor and it effects that it has to implement their services according to customer needs
and it also has to understand their needs.
3.1
Change management in BECH has main objective is change in core responsibilities of
managers for achieve successful organization like new digital resources establish in
BECH for improve their services and provide better services to patients. Its helps in
achieve goal is more effectively and efficiently (Döll, 2015).
Reducing resistance – for change of management BECH use principle of reduce
resistance. Change is a process that it is uncomfortable in beginning process and
requires new ways of thinking and doing. Resistance is a normal human reaction at time
of change. For reducing resistance managers should give information about upcoming
changes in advance, its nature, planned timing and its effects on organization.
Management should motivate to their staff for participation in establishing changes

because if they participate in change so resistance automatically reduce. For reduce
reaction on changes so managers must make only necessary changes according to
needs of improvements. It is very critical aspects of changes that managers do not keep
in dark about new project to employees and give exactly information about changing.
Reasons of resistance like fear of change, loss of position etc so change management
do all these things for reduce resistance and its helpful in successful planning,
implementation and monitoring.
Creating ownership –it’s important for organization, through this employees has
problem because they has to adopt changing in ownership in case of merge of two
organization so it’s very difficult challenge for existing employees and staff So it also
create resistance. Ownership is best created by involving people in identifying problem
and modified solution. In health care center adopt frequently changing. Change
management create leader for ownership. Leaders manage their staffs due to changing
environment. Its conduct for improve service and prevent weakness of BECH for give
proper direction for improves work and services and meet objective (Drummond, 2015).
Lewin's model – According to LEWIN's theory organizational change management
broken into three parts. Unfreeze, change and freeze. It also creates perception that
change is needed.

Unfreeze is the situation and process that team become unfreeze in their current
process and they prepare for changes that they will adopt in upcoming time. This
situation helps in give clean task to team without any bad habits.
Change is the process that implement changes and it requires clear interact across all
channels that affect during unfreeze.
Refreeze is the situation that management does demand of feedback related to change.
It is final process that locks into place the new process. The LEWIN's change
management model is very simple to others that it shows from old situations changes to
new.
Kubler ross model – This model give five stages of change of people process change.
BECH also prepare better changes through evaluate reactions of workforce. Like
Denial, anger, bargaining, depression, acceptance. Through this management can
evaluate that what stage is more affecting to changes. Because change in organization
is emotionally affected. These stages not come in sequence and its effects not same in
all situations.
Illustration 1: Lewin's model
[Source: Lewin change theory, 2017)

3.2
Healthcare and social care when adopt changes so before it make perfect and effective
planning for do change. It’s helpful in achieve target and objective easily. So it prepare
its changes strategy, make team for change management. Then they manage change
so for that it make plan and take action for implement them. After that it collect feedback
and analyze them then take corrective action for implement successfully (Ebrahim,
2017). It is important for Beacon edge care house because competition increase day by
day so many competitors related to health care home establish in markets. So they
make systematic plan like:-
Goals of organization/Set up a Vision – managers of BECH have to set their goals
and objective. It is very important because need of goals setup is base of every
organization. So it has to set pre determined goals before make any type of plan and
goal should be very clear and helpful in earn profit.
Communication plan – it is very important plan for prepare to all staff members for
adopt changes. So for that managers of BECH make plan for clearly communicate to
employees and give information about changes and implement new project. It makes
plan of communicate five to seven times because employees not understand in one
time and also they don't want to understand. So its very important that communication
designed to share right information at right time. It also helpful in reduce resistance
about change.
Financial plan – managers of BECH has to plan about finance. So they make plan that
manage and adjust of finance and money according to need in change and purchase
new technology and innovations establish in healthcare center for improve their services
so that overall changes is depends on finance (Kagermann, 2015).
Human resource plan – through this planning BECH make plan about employees and
hire skilled and efficient employees according to needs who gives new ideas and efforts
that helpful in easily adopt changes in organization. This resource is very important for

organization because efficient candidates give new idea and efforts for develop and
improve organization and increase profitability.
Training – managers of BECH play vital role in change management because before
and after of change in organization so that managers and supervisors has to conduct
training for new project. Because it is a process of improve skill and work effectively
and efficiently and increase profitability of BECH. It’s helpful for motivate employees
deliver knowledge to staff and change take place in organization easily and reduce
employees turnover.
Resistance management – it is process pre changes. Resistance is a part of change
management it means reaction of employees during change. So planning of reduce
resistance is important. So for these managers and leaders have responsibility of clear
interaction about change and new project of organization. That its helps in manage
resistance.
Collect employee feedback – it is a plan about post changes. Because after changes
managers and leaders have plans about collect feedback for take corrective actions
according to need. This feedback collects from employees for implement and improves
of needy area because after conduct of changes many weaknesses come so it’s
important (Stoddart and Evans, 2017).
3.3
Assess to monitor of changes is process that managers and leaders of BECH has to
monitor that changes adopt in organization is work systematic manner or not and give
outcome or not. It is a last process of changes. So it’s a important process for monitor
and improve their weakness and also helpful in make decision about future.
Supervision :- it is very easy for monitor performance of staff of BECH and it is done
through managers and leaders of this health care home so through this they supervision
their Staff work that they follow safety measure or not, it follows all rules and regulation

during working. So if changes adopt by BECH is not follow by their staff so that
managers and leaders supervise them and give direction for follow them.
Formal and informal feedback – it is very easy and smooth process for collect
feedback from users and staffs of BECH. Because after implementation managers have
responsibility to know about review about changes so that they collect feedback through
formal and informal way. Formal way means that feedback collect through meetings and
through this only formal performance review. Informal feedback means communicated
every day and interact independently. So management team of health and social care
homes collect feedback and work for implement in weak area for meet objectives
(Health and Social Care, 2018).
Questionnaires – it is also a popular way for monitoring of recent changes because it is
a research tool that is made by different types of questions. It’s make with very
qualitative and quantitative questions. It includes questions related to customer
satisfaction and its interaction complete with organization and customer. As well as
questions related to product use satisfaction and evaluate customer preferences and
trends and one more related part that questions about evaluation of internal and
external communication. These all questionnaires purpose is monitor recent change in
BECH that changes works or not in organization and improve needed area for meet
objective (Wylie, 2016).
Data analysis – data analysis is a process of inspecting, transforming and modeling
data. Its purpose is collect information that helpful in decision making. Through this
process management team of BECH evaluate users of markets and collect data and
then compare last and current financial year data for monitoring that increases and
decreases number of patients and profit so it shows recent changes in health and social
care in BECH.
Please consider supervision as part of monitoring performance

Conclusions
From above study it has been summarized that health and social care center has main
objective to improve their services. So it evaluates external factors that affect
performance and make effective plan about changes like human resource, finance and
goal etc. Then it adopt changes for develop according to culture, trend and policies like
adopt innovation reimbursement facility etc for attract customers but it should keep in
mind customer welfare during adopt changes. But before changes managers has to
clear interact and communicate with employees because it’s helpful in reduce
resistance. After completion of all things that management should collect feedback
through surveys and data analysis and compare last and current data and improve
weakness of needy area.

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Online

Health and Social Care. 2018 [ONLINE] Available
through :<https://skillspanorama.cedefop.europa.eu/en/sectors/health-
social-care>
Lewin change theory. 2017 [ONLINE] Available
through :<https://www.mindtools.com › Project Management › Change
Management>