Health and Social Care: Quality Management and Stakeholder Analysis

This report delves into the crucial aspects of quality management within health and social care. It begins by highlighting the importance of providing effective health services and facilities, focusing on stakeholders and the role of nursing homes. The report emphasizes the perspectives of stakeholders, including service users and the impact of quality on their experiences. It explores the roles of external agencies such as the Care Quality Commission (CQC) and the National Institute for Health and Care Excellence (NICE), which are vital in maintaining and improving the quality of care. The report also discusses different aspects of quality management like quality assurance, quality control and quality audit. Furthermore, it examines the consequences of poor service quality on stakeholders, including service users and healthcare organizations. The report concludes by emphasizing the importance of effective management systems and the negative impacts of lacking facilities and uncoordinated services.

Managing Quality in
Health and Social Care

INTRODUCTION
 Managing quality in health and social care refers to provide better
and effective health services and facilities to persons by health
care communities and hospitals.
 Stakeholders refers to those persons are using services and
facilities.
 When families are not properly able to give full facilities and
health services to their kids so by the government those kids are
legally transfer to another family its called Foster home.
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Health and Social Care
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Prospectives that stakeholders in health
and social care regarding quality
 Stakeholders refers to who persons those take services and
facilities to resolve their health issues and problems.
 Through the nursing home should properly analysis them and
according to their requirements should provide better and
effective services so they can full fill their needs and
requirements in the systematic manner.

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 Perspective Staff divided into two parts:
 Internal Perspective
 External Perspective

Explain the roles of external agencies
relating to health and social care
 Externals agencies such as Care Quality Commission(COC), its
refers to should maintain health care quality in the effective
manner and provide better services to all patients according to
their requirement.
 NICE(National institute of care and excellence) refers to provide
new medicines and treatments to patients. Its help to give
guidelines for appropriate treatments

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 Functional Quality
 Quality Assurance
 Quality Control
 Quality Audit
 Quality Management

Explain the impacts of low quality of services
 Service User: Its refers to those persons or patients are using
health care services from nursing home that's called service
users.
 Service Provider: Health and social acre organisation in working
staff or workers those are help to provide health care services to
patients to resolve problems.

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 The poor quality of services and non-effective management system
impacting on image of the nursing house and stakeholders.
 Poor quality may be occur by not effective management systems,
lacking facilities, disturbances, lack of trust and uncoordinated and
so more all these impacting on nursing home services and their
facilities

Reference
sAntheunis, M.L., Tates, K. and Nieboer, T.E., 2013. Patients’ and
health professionals’ use of social media in health care:
Motives, barriers and expectations. Patient education and
counseling, 92(3), pp.426-431.
Best, A., and et.al 2012. Large‐system transformation in health
care: a realist review. Milbank Quarterly, 90(3), pp.421-456.
Care Quality Commission, 2012. The state of health care and
adult social care in England in 2011/12 Vol. 763 The
Stationery Office.

Thank You