Report on Evaluating Health and Social Care Service Quality Methods

This report examines methods for evaluating the quality of health and social care services. It explores techniques such as process control, patient involvement, quality control, and quality audits. The report highlights the importance of total quality management (TQM) and its application in improving service delivery, patient satisfaction, and organizational goals. It also emphasizes the significance of involving service users in the evaluation process to gather valuable feedback and improve treatment outcomes. The report references research on stroke care and thermal energy storage, showcasing the breadth of healthcare and quality improvement initiatives. The analysis includes discussions on palliative care for older adults, the role of NICE and CQC guidelines, and the impact of quality improvement on organizational goodwill and profitability.

The importance of
managing quality in Great
Britain in health and
social care

Evaluate methods for evaluating health and
social care service quality with regard to
external and internal perspectives
 Control of process is the method which aids in improving the quality services and
analyzing actual problem in current treatment process.
 People involvement is another method of evaluation which aids in knowing about
improvement areas. If there is involvement of inspection agencies then it would help in
improving services and if there is involvement of patients then also medical
professional will get to know about improvement areas.

CONT..
 Quality control and quality audit are the methods that can support in evaluating social care service
quality. By conducting audit NHS can get to know actual problem in exiting services which may help
in improving quality care in hospitals
 Treatment options for palliative care of older adult patients is broad any may detail a comprehensive
such as pharmacological considerations and intervention techniques such as spinal cord stimulation
physical exercise and many more.
 They can also make use of this technique to improve the quality of services provided by organization.
This can also help National health service organization in growing. Total quality management can
also improve their quality of performance. This can attract more investors towards them.

CONT..
 They can also be able to achieve their goals and objectives because of this. Total
quality management can also help in reduction of waste and achieving their goals and
objectives.
 Quality improvement research is applied research involving evaluation of quality
improvement initiatives which is aimed at informing policy and practice, this
improvement can also help them in establishing their market share and achieving
goals and objectives

The impact that involving users of services in
the evaluation process has on service quality
 Total quality management when use in company like national health service
organization ensures that the quality of services which are being given by company will
make employees and even patients satisfied.
 If doctors involve service users in the treatment process then they will share their views
and clearly describe their opinion about treatment process which develop confidence of
them.
 NICE, CQC needs to prepare guidelines to involve service users so that professional s
can get to know more about their problems and can treat them accordingly.

CONT..
 By making use of quality improvement methods National health service can increase
their goodwill. This can help them in increasing their profitability. It will also help
them in reaching out more number of patients.

REFERENCES
 Snooks, H and et.al.,2016. Self-reported long term needs after stroke. Journal of Health
Services Research & Policy.21(3). pp.188-194.
 Liu, M. and et.al., and Bruno, F., 2016. Review on concentrating solar power plants
and new developments in high temperature thermal energy storage technologies.
Renewable and Sustainable Energy Reviews.53. pp.1411-1432.

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