An Analysis of Quality Management in Health and Social Care Report

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Added on 2020/11/23

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INTRODUCTION
Health and Social Care is a service term which is provided by Health and Social care providers. It can be used in the context of
health infrastructure, public and private service providers. This service come under the Human Services. Quality management
refers to the act of determination, maintenance, control and improvement of quality by preparing quality policy and quality
planning. Managing quality in health and social care is very importance because it is related to the precious life of humans.
Health and social quality impact the life of individuals and its families. Report will highlight the perspectives of stakeholders
regarding quality, role of external agencies in quality determination and impact of quality on stakeholders. Report will tell
about the existing standards and approaches regarding the measurement and implementation of quality and barriers which
become constraints in quality delivery. Report will point out on the evaluation of the effectiveness of processes, procedures and
policies to achieve the quality standards and analysis the factors which can influence the quality. Report will suggest some
points through which quality can be improves. Report will describe the evaluation of methods for evaluating quality and impact
of users on these methods.
Managing Quality in Health and Social Care
4.1 Evaluate health and social care service quality measures with regard to external and internal perspectives
In a health and social care service enterprise, the quality of service measures which are been carried out by the
firm will be deeply influenced by the internal and external perspectives or factors that are been carried out by
organisation. This will include the following elements or factors which will influence performance of an organisation in
a significant manner.
External perspectives will include the online evaluation and rating process, third party survey and assessment
measures which will help in carrying out of the evaluation of the quality standards of the services or products that are
been offered by an organisation. Besides this, the quality inspection and former customer reviews are certain measures
which are been carried out by organisation in a significant manner. The external perspective and evaluation is carried
out on the basis of the quality measures and standards that are been set by different governing authorities. This will
help in setting up of effective data assessment measures undertaken by the firm.
On the other hand, the internal assessment like feedbacks from service users, reviews of the peers, and audits
that are been performed by the management of a health and social care service provider firm. This will help in
improving the sales and carrying out the data assessment and evaluation measures which are been carried out by the
service providers in an effective way.
Effective implementation of these assessment measures that are been carried out by a health care service
provider will assist in prioritising the compliant resolution and service user welfare measures in most effective way.
4.2 Discuss the impact of service users on the evaluation process on service quality
Involving the service users of a health and social care service provider firm in the service quality
evaluation measures will help in proper planning of the effective measures which will help in proper
assessment of the health care services and products offered by the service providers. The public reviews that
are been undertaken by the organisation will help in carrying out of the services which are been followed by
the enterprise. The involvement of the customers or service users will help the management of health and
social care setting to provide the patients with high quality services and hence it will help in improving the
quality of services and thus, will lead to the improvement of the products and service qualities in an effective
way. As the service users of customers will be satisfied, they will look after proper evaluation of the service
quality and hence will help in identifying the scope of improvement for the organisation in a significant
manner.
The involvement process will also support the development of a positive perception about the health
and other growth measures which are been carried out by the organisation. It will support the health and
social care enterprise to tackle maximum number of complaints, improve their product or service quality and
increase the satisfaction level of the organisation in a suitable manner. The quality monitoring and governing
bodies like CQC will also see through the involvement of service user in their assessment in order to
improve the quality of their services and improve their weaker areas.
REFERENCES
Fern, Y.S., Ling, T.C. and Goh, Y.N., 2018, May. Managing Service Quality, Emotions and Experience in Healthcare Industry:
A Proposed Framework. In ICMLG 2018 6th International Conference on Management Leadership and Governance. (p. 333).
Academic Conferences and publishing limited.
Jonas, J.M. and Roth, A., 2017. Stakeholder integration in service innovation-an exploratory case study in the healthcare industry.
International Journal of Technology Management. 73(1-3). pp.91-113.
CONCLUSION
Based on the effective assessment of the various health and social care measures which are been carried out
by the firm. The evaluation of the perspectives of the stakeholders and role of external agencies is been
carried out with the proper evaluation of problems at the work place. Suitable strategies with the standards in
health and social care with suitable involvement of quality management system is been carried out. This will
help in the proper assessment of the systems and quality measures undertaken by the firm will influence the
systems, policies and procedures along with the evaluation of the health and social care service measure in
regard of external and internal perspective and involvement of health service users in quality assessment is
been carried out for effective evaluation of health and social care services.