Communication Skills in Health and Social Care: A Report

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COMMUNICATION SKILLS
HEALTH & SOCIAL CARE

INTRODUCTION
 Significance of
communication
 Communication
theories
 Inappropriate
interpersonal
skills
 Strategies

THEORIES OF COMMUNICATION
 Communicatio
n
Accommodatio
n Theory
 adjust
communication
style (Giles,
2016)

THEORIES OF COMMUNICATION
 Cognitive
Dissonance
Theory
 Situations were
two
contradictory
beliefs occur
(Chapanis and
Chapanis, 2017)

USE OF COMMUNICATION SKILLS IN HEALTH AND SOCIAL CARE CONTEXT
 From the context of
patient
 Enhancing the
experience of the
patient (Contributor,
N., 2017)
 Reduce the complaints
 Helping the patients to
understand the
instruction

USE OF COMMUNICATION SKILLS IN HEALTH AND
SOCIAL CARE CONTEXT
 From the perspective
of the staff
 Proper instruction to
the patient
 written
communication skills
(Batterham et al.,
2016)
 Encourage the staff
via positive feedback
 Satisfaction level

WAYS TO DEAL WITH INAPPROPRIATE INTERPERSONAL COMMUNICATION
 Exchange of
information and
meanings (Moss,
2017)
 Collect feedback
from the clients
 Monitor the
interpersonal skills
 Provide adequate
training

STRATEGIES TO SUPPORT SERVICE USERS WITH SPECIFIC COMMUNICATION NEEDS
 Using sign
language (Laur,
2018).
 Technological aids
 Aware of the
various languages
 Use translator

CONCLUSION
 Train individuals
to display proper
interpersonal
skills.
 Improvise the
communication

REFERENCE LIST
 Ahmed, R. and Mao, Y., 2017. Introduction: Health Communication at the Crossroads of Culture and
Migration. In Culture, Migration, and Health Communication in a Global Context (pp. 1-13).
Routledge.
 Batterham, R.W., Hawkins, M., Collins, P.A., Buchbinder, R. and Osborne, R.H., 2016. Health literacy:
applying current concepts to improve health services and reduce health inequalities. Public
health, 132, pp.3-12.
 Chapanis, N.P. and Chapanis, A., 2017. Cognitive dissonance: Five years later. In Attitude
Change (pp. 116-153). Routledge.
 Contributor, N., 2017. Communication skills 1: benefits of effective communication for
archive/assessment-skills/communication- patients. [online] Nursing Times. Available at:
https://www.nursingtimes.net/clinical-skills-1-benefits-of-effective-communication-for-patients-20-
11-2017/ [Accessed 7 Sep. 2019].
 England.nhs.uk., 2019. [online] Available at:
https://www.england.nhs.uk/wp-content/uploads/2016/11/nhse-access-info-comms-policy.pdf
[Accessed 7 Sep. 2019].
 Giles, H., 2016. Communication accommodation theory. The International Encyclopedia of
Communication Theory and Philosophy, pp.1-7.
 Laur, A., 2018. Healthcare access for deaf patients–The legal and ethical perspectives. Medico-
Legal Journal, 86(1), pp.36-41.
 Moss, B., 2017. Communication skills in health and social care. Sage.

THANK YOU