Analyzing & Resolving Issues in Health & Human Service Management

This report identifies and addresses critical issues within the Health and Human Service Management (HHSM) sector, focusing primarily on the fraud and misuse of Canadian Medicare resources by individuals in management positions, as well as the resulting poor service quality that leads to the humiliation and abuse of nurses by patients. The report details how these issues stem from the mismanagement and looting of Medicare funds, hindering the program's functionality and leading to inadequate resource availability. It emphasizes the negative impact on healthcare quality, particularly in remote areas, and proposes solutions such as increased financial transparency, resource allocation, improved patient care, and accountability for leaders involved in misconduct. The report also advocates for leveraging web-based, mobile applications, and social media to gather patient feedback and monitor service improvements, utilizing research-based methodologies like formative evaluation, persona development, and competitive analysis to emphasize the impacts of these actions. By presenting examples of both successful and unsuccessful healthcare systems, the report offers actionable solutions to ensure better service delivery and combat corruption within the HHSM sector. Desklib provides access to similar solved assignments and resources for students.

ISSUES IN HEALTH AND HUMAN
SERVICE MANAGEMENT
Tutor
Course
Institution
Student’s name
Date

Identification of the goals
1.0: The goals
• The goal of my research on the HHSM sector is to identify the
solutions to the existing issues of fraud and the misuse of the
Canadian Medicare resources by the persons in the
management positions.
• In addition, I am to identify the solution to the problem that the
nurses go through by being humiliated and abused by the
patients sue to the poor quality of services that result from the
above issues.

1.1: How they occur
• These issues start occurring when the top level management
begin looting the funds made available for the Medicare by the
patients as well as mismanaging the available resources of the
Medicare program. This fact makes it difficult for the Medicare
program to function as required by the government and
patients as well.
• The lack of these resources needed in the effective running of
the Medicare program results in the poor service delivery to
the patients by the existing caregiver who are then abused for
their poor services.

1.2: Nature of the problem
• The consistent looting and misuse of the Medicare resources is
always against the will of the state and of the patients as well
and it hinders the quality of the care issued out to the patients.
For instance, the continuous misuse of the funds meant for the
delivery of these services makes the availability of such
facilities inaccessible to the people who live in the remote
areas as there is no enough funds for the transportation of the
medicine and caregivers as well.
• As a result, more patients will be subjected to more health
problems due to the lack of better amenities.

1.3: Audience for my resolutions
• The audience that I shall be presenting my solution to are the
following:
• My fellow students,
• The health stakeholders,
• Practitioner nurses, and
• The relevant state authorities.

2.0: The technique used in advocating
for change
• In order to make sure that the patients have given out their best
information on the quality of the care services that they receive
as well as to be updated daily on the progress of the care
services, I will urge them to connect with me through the web-
based, mobile-applications, and social media in order for us to
communicate effectively.
• In addition, the caregivers will also be involved in the
assessment in order to note if any improvements are being
made on the quality of the services given out to the patients.

2.1: Managing effectiveness
• Despite the fact that I have requested both patients and nurses
to communicate with me on a daily basis or at their convenient
time on the quality of the services given to the patients, I will
also have to manage the effectiveness of these social platforms
by ensuring that I give the clients a timely response on their
messages and/or enquiries as well.
• In addition, any relevant information will be stored in the
cloud saving platforms for ease of retrieval and prevention of
data being lost through the traditional ways.

2.2: Research-based methodology
implementation
• In order to emphasize on the impacts that the looting, improper
handling, and the abuse of the Medicare and caregivers, I will
have to utilize the research-based methodologies.
• These methodologies include the likes of the following:
• Formative evaluation,
• Persona development, and
• Competitive analysis.

2.2.0: Explanation of the research methodology
• Persona development is the basic presentation of a particular
aspect, and in our case is the solution to the named issues, and
presenting them to the target audience based on the need of
what they want to hear and understand on.
• The competitive analysis is the key field research that one has
to keenly specialize on through data collection as well as the
review of the information present about the issues that are
available.
• Formative evaluation is basically the method that is employed
when giving opinions on the worth of a program which is our
case is the Medicare services. In this method, the programs
found in it are always in progress and the evaluation
conducted.

Telling stories
• Explaining to the audience the impact of these actions, which
are looting, misuse of resources, and the abuse that the
caregivers receive is not enough as I am will have to give out
an explanation of where and how such an activity happened.
Through such a mechanism, I will be able to indicate the
relevance and present a view of how these actions can result in
the worst kind of healthcare provision.

Presenting a sample practice
• After giving out the examples of how the states that have been
dismantled by the issues of health corruption and misuse of
property, I will to, in addition, issue out several examples of
the nations that are leading globally due to their effectiveness
in anti-corruption rules and strong ruling towards better service
delivery to the patients.

Sample solutions
• I will, in addition, offer some solutions that can be used to
ensure that this problem has been solved. They will include the
following:
• Presentation of the past financial statements for analysis,
• Increase in the resources that are missing in the facilities,
• Provision of the best care to the clients, and
• Firing of all the top leaders who misuse and loot the Medicare
resources.