Assessment 2: Personal Course Reflection: Health Services Management

This report presents a personal course reflection on health services management, exploring key competencies required for professionals in the healthcare area, including leadership, communication, and understanding of the healthcare environment. It details self-learning experiences, highlighting enablers such as online resources and challenges faced during the course. A SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis is provided, identifying personal strengths like communication skills and weaknesses such as time management. Finally, an action plan outlines steps for future development, including setting goals, identifying competencies, and seeking feedback to enhance organizational abilities. The report demonstrates the student's ability to analyze and apply management theories within the healthcare context.

Running head: Personal Course Reflection 1
ASSESSMENT 2: PERSONAL COURSE REFLECTION:
HEALTH SERVICES MANAGEMENT

Running head: Personal Course Reflection 2
Table of contents
Identification of the key competencies required of professionals in the healthcare area:...............3
Self-learning during the course of the degree including enablers and challenges:..........................6
SWOT analysis:...............................................................................................................................7
Action plan:.....................................................................................................................................7
Works Cited.....................................................................................................................................9

Running head: Personal Course Reflection 3
Identification of the key competencies required of professionals in the healthcare area:
Presently, I am pursuing a comprehensive course in health services management.
Presently we are fully aware of the changing nature of the modern healthcare systems and
services across the world. The extensive improvements in the modern healthcare system and
their ability to affect the human life strictly signify that the leaders and followers amalgamated
within the section should be equipped with the appropriate education, research, and knowledge.
The health service management course was so designed that it was able to equip the
students with appropriate knowledge and thereby help them to acquire future career opportunities
(Thistlethwaite, Forman, Matthews, Rogers, Steketee, & Yassine, 2014). It has developed my
skills and enabled me with enhanced capacity to manage the health services in a different and
wide range of healthcare settings. The course in Health Services Management which I have
studied has some unique approach towards learning. Off the campus, I was allowed to access the
online digital resources and undertake different tasks at the time and place in accordance with
my convenience. This facility enabled me to focus on my assigned tasks with ease and carry out
the entire task more appropriately (Drummond, Sculpher, Claxton, Stoddart, & Torrance, 2015).
My aim is to establish myself in the healthcare industry as a healthcare service manager.
The following are a few competencies which are necessary to become a successful healthcare
service manager.
Competent Leadership Quality
A. Behaviour of leadership and the associated skills

Running head: Personal Course Reflection 4
This competency communicates and articulates the mission, vision, goals, and priorities
of the organisation successfully to all the internal and external employees (Klingner, Nalbandian,
& Llorens, 2015).
It also helps in the amalgamation of the management theories and practices into the
leadership techniques.
Effective analysis of the problems so as to determine solutions and thereby encourage the
decision-making abilities is also another feature of this competency
B. Culture of Engaging and Enhanced Environment
It develops an organisational environment which will be so designed that it will
incorporate mutual trust and transparency among the employees. The focus should be on the
service which will, in turn, encourage and establish an environment of teamwork. It also
encourages the employees so that they become highly committed towards the organisation and
the health service manager should also be able to communicate an impressive organisational goal
and vision (Liang, Howard, Koh, & Leggat, 2013). It should necessarily hold self to be
responsible for surpassing the organisational goals.
C. Bringing about Changes
It is associated with the Promotion of the on-going learning procedures and bringing
about improvements within the organisation. Another feature is the Responsiveness to the
changes and also taking a leading part in the change process (Mosadeghrad, 2014).
D. Driven by Innovation

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It encourages the differences in the thorough process and thereby support creativity and
innovation.
Competencies in Communication and Relationship Management
A. Managing Relationships
It takes part in the demonstration of the impactful interpersonal relationships and the
capability to develop and maintain a fruitful relationship among the stakeholders (Melnyk,
Gallagher Ford, Long, & Fineout Overholt, 2014). Strong communication and listening skill
should also be demonstrated. The healthcare service manager should be able to present the
results of the data analysis in a way that the representation is factual and becomes understandable
to the decision maker.
B. Negotiation and Facilitation Skills
It refers to the managing of the conflict situation with the help of negotiation, mediation
and other techniques of conflict resolution (Truong, Paradies, & Priest, 2014). It should also
possess problem-solving skills.
Competencies regarding the Healthcare Environment
The healthcare environment should be able to demonstrate a wider understanding of the
systematic structure of healthcare service industry and be able to understand the funding
mechanisms as well. The interpersonal relationships between accountability, quality, safety,
resource allocation should be balanced (Buchbinder & Shanks, 2016).

Running head: Personal Course Reflection 6
Self-learning during the course of the degree including enablers and challenges:
I have learned to identify my core competencies as well as the way through which I can
able to improve self-skills in my professional career. As a healthcare worker, I am liable to create
a healthy and positive environment to encourage others. Even it is also necessary to have the
personal skill regarding the development of solution against organisational conflicts. Through
this, the service users can be benefitted. On the other hand, possessing the behavioural leadership
quality will also help me to enhance my functional quality and serve my best effort in my
workplace. I am also responsible to implement necessary changes in both the structural as well as
functional tactics of the organisation in order to satisfy the expectations of the service users.
Through the development of a healthy and trustful relation with the service users, I can able to
know their issues through which the proper quality of services can be applied.
I think that I can able to develop a trustful relationship with the service users through
applying my personal traits. Even through my leadership quality, I can also maintain their routine
properly. However, it seems to be quiet challenging for me to identify the current techniques
those are helpful for me as well as my organisation. As the selection of the unnecessary strategy
or change can harm others, it is necessary for me to improve my experience in this task. Even as
per my personal quality, I also need to improve my patience under pressure situation as this
challenge can able to make others suffer from critical situations. Therefore, the adoption of the
strategies through which the challenges can be overcome can enhance the organisational
productivity.

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SWOT analysis:
Through the practicalities mentioned in the entire study network as well as the procedures
of learning adopted in the environment also enhanced my creativity and innovation skills.
Strengths Weaknesses
My key strengths are, effective communication
skill, I can easily and conveniently
communicate with people. Strong motivation is
another key strength; I am highly motivated
and dedicated towards my work and always
eager to put my full effort. My ability to work
in a team environment serves as another strong
point. I have always remained successful
whenever I have worked in a team.
My weaknesses are I sometimes fail to manage
multiple tasks at the same point in time.
Moreover, sometimes I feel that working under
too much pressure will stress me and I may
lose my productivity.
Table 1: SWOT analysis
Action plan:
Action 1st-2nd week 3rd-5th week 6th-8th week 9th-10th week
Setting of goals
along with the
identification of
own strengths

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and weaknesses
Identification of
self-
competencies
Selection of the
processes
through which
organisational
ability can be
enhanced
Feedback
collection
Table 2: Gantt chart

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Works Cited
Buchbinder, S., & Shanks, N. e. (2016). Introduction to health care management. Jones &
Bartlett Publishers.
Drummond, M. F., Sculpher, M. J., Claxton, K., Stoddart, G. L., & Torrance, G. W. (2015).
Methods for the economic evaluation of health care programmes. Oxford university
press.
Klingner, D., Nalbandian, J., & Llorens, J. (2015). Public personnel management. Routledge.
Liang, Z., Howard, P., Koh, L., & Leggat, S. (2013). Competency requirements for middle and
senior managers in community health services. Australian journal of primary health , 19
(3), 256-263.
Melnyk, B., Gallagher Ford, L., Long, L., & Fineout Overholt, E. (2014). The establishment of
evidence‐based practice competencies for practicing registered nurses and advanced
practice nurses in real‐world clinical settings: proficiencies to improve healthcare quality,
reliability, patient outcomes, and costs. Worldviews on Evidence Based Nursing , 11 (1),
5-55.
Mosadeghrad. (2014). Factors influencing healthcare service quality. International journal of
health policy and management , 3 (2), 77.
Thistlethwaite, J., Forman, D., Matthews, L., Rogers, G., Steketee, C., & Yassine, T. (2014).
Competencies and frameworks in interprofessional education: a comparative analysis.
Academic Medicine , 89 (6), 869-875.