CHCCOM005 - Healthcare Policies: Communication & Teamwork Report

This report provides an overview of key healthcare policies, focusing on personal information privacy, infection control, emergency procedures, and child protection. It emphasizes the importance of adhering to these policies, especially child care plans, and the potential consequences of non-compliance. The report also highlights the significance of effective communication in healthcare settings, particularly hand hygiene practices, and the need for simple, accessible communication materials. Furthermore, it discusses the role of a healthcare manager, including post description, responsibilities for maintaining safety, fostering cooperation among staff, and addressing ethical, training, and regulatory issues. The report concludes by emphasizing the importance of leadership, management, and communication skills for healthcare managers to effectively perform their job roles, set goals, and develop their skills. Desklib offers a variety of resources for students, including past papers and solved assignments.

Running head: POLICIES OF HEALTH CARE
POLICIES OF HEALTH CARE
Name of the student:
Name of the University:
Author note:

1POLICIES OF HEALTH CARE
Task 1
Answer 1.1
Personal information and privacy: Every health care center and hospitals in Australia have
been fund to maintain the confidentiality regarding the personal information and privacy of the
patient. The hospital authority collect data regarding the background of the patent and keep the
record with proper safety measure. In case of need the hospital authority provide the records of
the patient to the higher medical and management department for further use.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3757992/
Infection control and personal protective equipment: It has been found that in order to control
the spread of infection or pathogenic substance the hospital staffs use personal protective
equipment such as hand sanitizer, gloves, masks and others. Such personal protective equipment
are maintained for individual patient in the hospital settings.
https://www.sciencedirect.com/science/article/pii/S0196655312008140
Emergency procedure: Disaster is unpredictable and it could occur in any place, thus it is
important to maintain proper disaster management tools in the hospital settings. In this regards
proper fire management tools such as fire alarm, fire extinguisher and others disaster
management tools need to maintain by the hospital authority in order to provide adequate support
in case of emergency.
https://www.worksafe.qld.gov.au/laws-and-compliance/workplace-health-and-safety-laws/laws-
and-legislation/work-health-and-safety-act-2011

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Child protection care: It is important to prepare child protection plan in the health care setting.
The hospital authority should refer a child suffering from severe injury or health issue to the
emergency medical team for adequate treatment and it is important to monitor the child 24*7 in
order to ensure patient safety.
https://www.aihw.gov.au/reports-statistics/health-welfare-services/child-protection/overview
Answer 1.2:
It is important to follow the all the four plan mentioned above for a manager of health care.
However, the child care plan is the most important among them. It is the responsibility of the
health care manager to take adequate steps in order to ensure patient safety especially for the
children. He or she could arrange meeting or conference regarding child protection plan and
procedure in the hospital and deal with the issues in the implementation of the plan (aihw.gov.au
2018).
Answer 1.3
In case of failure to fulfil the responsibility of a manager, he or she should amend it as soon as
possible. If a manager fails to perform the above mentioned responsibility he or she would be
penalized according to the penalty imposed by the Work Health and Safety Act, 2011
(worksafe.qld.gov.au 2018). So far there are few incidents regarding the breaching of legislation
have been reported in Australia.
Task 2
Answer 2.1
Material for communication:

3POLICIES OF HEALTH CARE
 One of the most important factor that need to be maintained in the health care setting is
washing hands.
 The World Health Organization has provided five moments of hygiene and the Australian
Government has implemented effective hand washing program according to the five
moments.
 According to the rule of washing hand there are five task during which health
professionals and other staffs should maintain hand hygiene, for example-
o Before touching a patient.
o Before aseptic procedure.
o After touching the patient.
o After exposure to pathogenic substance or body fluid.
o After exposure or touching the surroundings of the patient.
 Maintaining such steps is considered as the practice compliance with the mandate Clean
Care is Safer Care (who.int 2018).
Answer 2.2
The communication material need to be simple so that individual from diverse
background could understand the content. It is important to publish the communication material
in the websites and social media to make it accessible to wide range of people. The
communication material should not abuse any cast in the society and should maintain all the
policies of the health care center for example, the copy right policy and property rights
(Oaic.gov.au. 2018). Such process would help to avoid ethical issues in an effective manner.

4POLICIES OF HEALTH CARE
Task 3:
Answer 3.1
It is important for the role of manager in the health industry to clear the post description
as the manager play an important role to communicate with the wider medical team and the
patient party as well. Another important role of the manager is to analyze the situation in the
health care setting and take proper decision according to the report of analysis. Proper rewards
such as salary, incentives and promotion are provided to the manager according to their
experience and performance (Pegram et al. 2014).
In order to gather information about the role one could search the website of specific
organization or the government websites could be searched to collect adequate information about
PD. To find out the rewards the company database would be helpful (Pegram et al. 2014).
Answer 3.2
One of the main responsibility of the health care manager is to maintain the safety factor
in the health care settings. It should be managed by the managers according to the standard by
medical legislation as provided by the government. In this regards the manager should provide
high priority to the factors of patient safety. In addition the safety of the health workforce is also
important to manage by the manager (Pegram et al. 2014).
Answer 3.3
The cooperation of other health care staffs is most important in order to fulfil the job
responsibility of a health care manager. In this regards effective communication with the
multidisciplinary team is most important. Both the verbal and non-verbal communication play a
vital role, Verbal communication includes face to face communication and non-verbal includes

5POLICIES OF HEALTH CARE
body posture during conversation and greetings. The manager should allow the other staffs to
show their views and perceptions and communicate with the manager without hesitation (Gittell,
Godfrey and Thistlethwaite 2013). Such process would help a manager to perform his or her duty
effectively.
On the other hand the manager need to deal and communicate with the other departments
and sectors in the hospital, as it is important to create link between the different sectors of
hospital in order to promote cooperation and run the health service in an effective manner
(Gittell, Godfrey and Thistlethwaite 2013).
Answer 3.4
The different issues include-
 Ethical issue- It could occur due to the violation of rules and regulation by the staffs
(Schwartz et al. 2013).
 Training regarding issue- Such issues are associated with professional skills related to
training, lack of assessment and improvement in the training as well (Schwartz et al.
2013).
 Regulatory issue- It is mainly associated with the cost and expenditure of the health care
organization and also due to continuous changes in the rules and regulation, insurance
and other costly services (Schwartz et al. 2013).
As a manager it is important to investigate the actors contributing to the development of
such issues and introduce effective strategies to mitigate the issues in an effective manner. In
addition, the manager should introduce holistic approaches and introduce training and policies

6POLICIES OF HEALTH CARE
for the staffs to understand the ethical responsibilities of a health professional (Kongstvedt
2012).
Answer 3.5
In order to perform the job role in an effective manner the manager should pose the
adequate leadership skill, management skill, communication skill and skill to take proper
decision (George et al. 2014).
In order to set goals, plan for skills and develop the job role, information could be access
through meeting with the wider medical team as it allows the manager to advocate for the role
and advice the team regarding professionalism (Kongstvedt 2012).
Future goals may focus on the training of the staffs, effective communication and proper
guidance to the staffs to play their role effectively (Kongstvedt 2012).

7POLICIES OF HEALTH CARE
References:
Australian Institute of Health and Welfare. (2018). Child protection Overview - Australian
Institute of Health and Welfare. [online] Available at: https://www.aihw.gov.au/reports-
statistics/health-welfare-services/child-protection/overview [Accessed 11 Sep. 2018].
George, P.P., Papachristou, N., Belisario, J.M., Wang, W., Wark, P.A., Cotic, Z., Rasmussen, K.,
Sluiter, R., Riboli–Sasco, E., Car, L.T. and Musulanov, E.M., 2014. Online eLearning for
undergraduates in health professions: a systematic review of the impact on knowledge, skills,
attitudes and satisfaction. Journal of global health, 4(1).
Gittell, J.H., Godfrey, M. and Thistlethwaite, J., 2013. Interprofessional collaborative practice
and relational coordination: improving healthcare through relationships.
Kongstvedt, P.R., 2012. Essentials of managed health care. Jones & Bartlett Publishers.
Mitchell, R., Roth, V., Gravel, D., Astrakianakis, G., Bryce, E., Forgie, S., ... and Canadian
Nosocomial Infection Surveillance Program. 2013. Are health care workers protected? An
observational study of selection and removal of personal protective equipment in Canadian acute
care hospitals. American journal of infection control, 41(3), 240-244.
Oaic.gov.au. (2018). [online] Available at:
https://www.oaic.gov.au/images/documents/information-policy/information-policy-agency-
resources/principles_on_psi_short.pdf [Accessed 11 Sep. 2018].
Pegram, A. M., Grainger, M., Sigsworth, J., and While, A. E. 2014. Strengthening the role of the
ward manager: A review of the literature. Journal of Nursing Management, 22(6), 685-696.

8POLICIES OF HEALTH CARE
Rodrigues, J. J., De La Torre, I., Fernández, G., and López-Coronado, M. 2013. Analysis of the
security and privacy requirements of cloud-based electronic health records systems. Journal of
medical Internet research, 15(8).
Schwartz, R.L., Furrow, B.R., Greaney, T.L., Johnson, S.H. and Stoltzfus Jost, T., 2013. Health
law: cases, materials and problems. West Academic Publishing.
WorkSafe Queensland. (2018). Work Health and Safety Act 2011. [online] Available at:
https://www.worksafe.qld.gov.au/laws-and-compliance/workplace-health-and-safety-laws/laws-
and-legislation/work-health-and-safety-act-2011 [Accessed 11 Sep. 2018].
World Health Organization. (2018). My 5 Moments for Hand Hygiene. [online] Available at:
http://www.who.int/infection-prevention/campaigns/clean-hands/5moments/en/ [Accessed 11
Sep. 2018].