CHCCOM005 Assignment: Health and Community Services Communication

This assignment for CHCCOM005, "Communicate and work in health or community services," requires a review of healthcare policies and procedures, focusing on confidentiality, infection control, and emergency procedures. The assignment involves sourcing and analyzing these policies, detailing specific job roles like an admission coordinator, and outlining potential consequences of policy breaches. A significant portion of the assignment involves creating a hand hygiene guide and exploring digital media distribution strategies for this guide, along with considerations for organizational policies. Finally, the assignment necessitates locating and analyzing a position description (PD) for a healthcare role, identifying legislative requirements, and accreditation standards applicable to the role's responsibilities. The student demonstrates their understanding by answering questions, providing links to resources, and creating informative documents.

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CHCCOM005
Communicate and work in health or community services
CHCCOM005 Communicate and work in health or
community services
Name
Email address
Assessment
2. Assignment
Please carefully read through each question. Use terms and jargon that have been presented within
this Unit. Refer to your online notes, if needed. Please write a minimum of 50 words for each
response, more can be written as required – but keep under 300 words. This is to enable you to
fully demonstrate your research and knowledge in this area.
This assignment is versatile to suit students who are currently employed in a healthcare workplace
and also students who may not be currently employed. Where possible, request access to the
current policy and procedure documents that are in place at your workplace or education
institution. These may be available via the website for your organization, an intranet site for
employees only or in paper versions stored by administration staff. You can ask your manager,
supervisor or colleagues to assist with accessing these documents.
If these documents are not available to you, you can search online for equivalent documents from:
• Your State Health Department
• Local Hospital or another healthcare service
• Other government departments and community services.

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For example, Queensland Health has a section for Health systems & governance in the footer of
their website (http://www.health.qld.gov.au ), in that section there is a link to Policies and
standards.
From here there is
information on the types of
policy documents in the
organisation and access to
an alphabetical list of all
organisational policies and
related supporting
documents.
Task 1
Under take a review of the policies and procedures that you can find for:
• Confidentiality, clinical records management, personal information or privacy
• Infection control and/or Personal Protective Equipment
• Emergency procedures, Fire safety or Security
• Child protection and/or Parental consent.
Question 1.1
Where did you source the policy and procedures that you accessed for your review?
If possible, provide a link to where these documents are published on the Internet or upload a copy
as a separate file with this assignment. Detail how you searched for and found these documents.
This paper explains the policy regarding the Confidentiality of health records of patients,
management of clinical records as well as the security of personal information. The
information of this policy is got from the online information. The strategy is without a doubt

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reviewed to confirm they're executed as they undoubtedly were intended. It is carried out
on determining if improved occasions which include laws provide these products
considerably less suitable not to mention Appraise present you can use them and then acquire
tendencies how accessible/practical they're. After studying that I came to know that policies
furthermore, techniques are successful when they actualize appropriately. This paper
introduces the job of a confirmation oversee of patients of a hospital. This kind of policies of
maintaining health records is in the composed frame A moral structure for each one of those
engaged with the association. Policies for maintaining clinical records and safety are relevant
for keeping the records of admission as well as the discharge of all patients of a hospital.
Thus by following this policy, an admission manager of a hospital can perform his duty in an
effective manner (health)1.
Select one of these policies for an in-depth review, where possible choose a policy that is relevant
to your current work responsibilities. Alternatively, you can imagine a future job role and select a
policy that you believe would be relevant to the work responsibilities of that role.
Question 1.2
What is the job role that you are detailing and the policy you have chosen for an in-depth review?
How is that policy relevant to the work responsibilities the job role detailed?
This paper defines the role of an admission coordinator. He is the person to whom, persons
and their relatives view whenever visiting for some sort of health unit, and need to be polite
and comforting. They afford tours to help you possibilities individuals, prepare and course of
action documents meant for clients, a line of business things from individuals and their
loved ones and make a reply to any questions they will often have. He helps to step folks to
nurses amenities, hospices, long-term maintenance, person dwelling facilities together with
related places. That they work with medical centres, producing good associations with the
help of those people amenities to learn the requirements of the individual. She or he works
with rns and health related staff members with the centre to make sure they are equipped
with regard to the person system critical information. Therefore the policies of maintaining
records and security of clinical information are useful for the admission coordinator to
perform his duties, and responsibilities view perfection (atca)2
1 health. (n.d.). Policies and standards. Retrieved from health:
https://www.health.qld.gov.au/system-governance/policies-standards
2 atca. (n.d.). Reviewing Policies and Procedure. Retrieved from atca:
http://www.atca.com.au/modules/modules/reviewing-the-tc-2/reviewing-policies-
and-procedures/

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Question 1.3
For the policy of your in-depth review, outline a situation that could occur if the related procedures
were not performed correctly or if there was another type of failure scenario related to the policy.
What could be the consequences of a policy breach? Should such an incident be reported? How?
If those policies do not implement properly then many situations can occur that can create
adverse circumstances for the admission coordinator as well as the hospital. This may come
for the reason that a shock with other crew, yet, electronic records raises problems workload.
With the help of composed records, certification helped to remain briefer along with in a
straight line towards point. With the help of EHRs, a lot more certification important
connected with consultants previously, while along with looking for a sufferer visit. This has
some positives along with cons. As an example, a reward connected with better certification
will be that it presents additional information to the programmers that could possibly justify
the more impressive range of service remaining billed. To the damaging, it may cause more
deeply delays along with blunders for the reason that consultants sometimes put it off to shut
records 'till the end throughout the day and / or, usually, days or weeks later. Consequently,
these products go with a recall to get in the correct information. Besides that, if the sufferer
will be traversing to a several service, some others might be unable to gain access to it
changed tips prior to please note will be closed (beckershospitalreview, 2013)
Task 2
Task 2.1
Effectively washing hands is a most important consideration for those working in a healthcare and
community services workplaces, it is also relevant information for the general public in
maintaining good health. For this task you are required to produce a guide, brochure or poster that
relates to how to effectively wash hands. Your document needs to be designed to:
• Be useful to healthcare and community services staff and also the general public
• Be written in simple English so that it can be easily read and understood
• Be supported by images and/or links to videos that demonstrate effective hand washing.
You can include details for personal protective equipment (PPE), such as gloves, if you wish.
You will find useful information and resources from the website of Hand Hygiene Australia:
http://www.hha.org.au
You are not being assessed on the artistic quality of your images, you can copy images from the
Internet or other sources if that helps.

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Your document can be simple, but must be clear with information that is well communicated and
easy to understand. Keep in mind that you have a diverse audience, consider individual and cultural
differences in your design. Your document could be a Word, PDF or image file.
You can copy and paste or insert your document below or upload it separately with this
assignment.
It is told in this poster that the six stages to cleaner hands could be hung in bathrooms to
strengthen appropriate hand washing procedure (health).
Task 2.2
There are a number of means by which you could circulate your hand hygiene document. Consider
a communication platform that may be in use in the community or health services and explain how
you would circulate (and possibly revise) your document for distribution via digital media (such as
website or intranet, social media, podcast or video channel, etc.) Are these any organization
policies that may need to be considered in the process of publishing digital communication?
Seeing that computer marketing remodel the landscape just for wellness communicating,
open health professionals would like different and many more efficient ways to engage
audiences. The hand hygiene document can be communicated using societal media. It
shouldn't become a person's primarily technique within efforts to advance citizenry wellness
goals. Rather, societal marketing must be considered as a significant element of a diverse
wide range communicating strategies. A medical facility might do wedding ceremony plans
study to find out air as well as recognize whatever target audience. Dexterity is having
marketing and sales communications, selling, as well as, open operations personnel should
take place at the start of the planning process. The treatment for the healthcare facility might
pick cyberspace as well as societal marketing towers to attain as well as engage the supposed
target audience to side cleanliness information. Most of this institution should be thought
about just for broadcast medium the message (nap)3
3 nap. (n.d.). Effective Use of Digital Media to Advance Population Health Goals.

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Retrieved from nap: https://www.nap.edu/read/21694/chapter/5

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Task 3
Locate a copy of the role or position description (PD) for your current work role or look for a
position description for a healthcare or community services work role that you are interested in.
Upload a copy of the position description with this assignment. You may be able to find a relevant
position description:
• By asking your manager, supervisor, administration or Human Resources office
• On the website of a State Health Department or other health or community services
• By performing a job search for the role and finding an advertisement with PD
• By contacting a health or community service where the role exists and requesting a copy
• On the website, or by contacting, a relevant professional association for the job.
Question 3.1
Does the PD include information that details the industry and related award for the role?
Where else could you go to find relevant information for industry standards and award rates?
The duty of the admission controller is to concede patients to human services programs. They give
offices by keeping up strategies and methods. They get ready confirmations reports by gathering,
breaking down, and condensing information and patterns. They deal with notoriety of association by
keeping data private. He Updates work information by taking an interest in instructive chances;
perusing proficient productions. They upgrade association notoriety by tolerating proprietorship for
achieving new and distinctive demands by investigating chances to increase the value of employment
achievements (snagajob). They protect patients by following security arrangements, methodology,
and directions. They keep gear working by adhering to working guidelines; calling for repairs. As the
awards, they get incentives and quarterly awards if they perform their job effectively. .we can find
the information from online resources about the standards. The link is given below as citation
(Garcia-Barbero)4.
4 Garcia-Barbero, O. G. (n.d.). Health promotion in Hospital: Evidence and
qualitymanagement. Retrieved from euro:
http://www.euro.who.int/__data/assets/pdf_file/0008/99827/E86220.pdf

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Question 3.2
List one of the responsibilities of the role detailed in the PD that would have legislative
requirements or accreditation standards that apply. Provide a link to the standards and detail what
they are.
Admission coordinator has to keep on being most recent regarding any kind of laws and
regulations together with restrictions of which have an impact on the particular professional
medical and medical market place, along with medical together with complex advances.
Since business management, the medical staff has to manage:
 Planning for Long-term
 Hospital. coverage differences
 Your effective sending involved with medical offerings
 Economic studies
 Running targets together with
His durable interpersonal ability is expected when supervisory together with mentoring
personnel, getting together with the community, together with collaborating by using
regulating boards (healthcareadministrationedu).5
5 healthcareadministrationedu. (n.d.). Hospital Administration Careers. Retrieved
from healthcareadministrationedu:

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https://www.healthcareadministrationedu.org/hospital-administration/

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Question 3.3
What other healthcare professionals would this work role cooperate with in performing the job
responsibilities? Would this include dealing with different levels and sectors of the health industry?
The other professional should cooperate with this job role. They can coordinate by providing
the right information ate the right time. They can also fulfil the duties in the absence of the
admission coordinator. There should be good communication among them so that they he
can provide right information to the patient at the time of admission.
Question 3.4
What type of issues could be encountered in performing the duties of this work role? What would
you do if you identified an area of improvement with how the organisation handled a certain issue?
There can be many issues such as delay in communicating information. There can be lack of
coordination among the staff. Thus the work cannot be managed in a proper way and it will
affect the cost of the hospital. The services of the hospital can be affected adversely. Thus the
health care provider can’t perform their duty effectively.
Question 3.5
What type of personal skill maintenance or development would be relevant to continuing in this
work role? Where would you access information or advice on how to set goals and plan for skill
and knowledge development in the role? How should future work goals be focussed?
He should be able to manage the following tasks:
 Bouquets just for visits and also prospects
 Addressing breaches connected with area values.
 Admission and also relieve

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 Grouses and also appeal operations
 Supervision connected with owners ‘money
 Grievance and also mediation operations around the TC (atca).6
The hospital should arrange the appropriate training for the admission coordinator to enhance
his leadership as well as management skills. It will also enhance his knowledge and
communication skills (mtpin, April 2011).7
6 atca. (n.d.). Reviewing Policies and Procedure. Retrieved from atca:
http://www.atca.com.au/modules/modules/reviewing-the-tc-2/reviewing-policies-
and-procedures/
7 mtpin. (April 2011). Performance Improvement Basic Skills for New PI
Coordinators & Directors. Retrieved from mtpin:
http://www.mtpin.org/docs/PI_ed_April_2011.pdf

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References
atca. (n.d.). Reviewing Policies and Procedure. Retrieved from atca:
http://www.atca.com.au/modules/modules/reviewing-the-tc-2/reviewing-policies-
and-procedures/
beckershospitalreview. (2013, Oct 14). Electronic Health Records: The Good, the Bad and
the Ugly. Retrieved from beckershospitalreview:
https://www.beckershospitalreview.com/healthcare-information-technology/
electronic-health-records-the-good-the-bad-and-the-ugly.html
Garcia-Barbero, O. G. (n.d.). Health promotion in Hospital: Evidence and
qualitymanagement. Retrieved from euro:
http://www.euro.who.int/__data/assets/pdf_file/0008/99827/E86220.pdf
health. (n.d.). Be A Germ-Buster... Wash Your Hands Poster. Retrieved from health:
http://www.health.state.mn.us/handhygiene/wash/fsgermbuster.html
health. (n.d.). Policies and standards. Retrieved from health:
https://www.health.qld.gov.au/system-governance/policies-standards
healthcareadministrationedu. (n.d.). Hospital Administration Careers. Retrieved from
healthcareadministrationedu:
https://www.healthcareadministrationedu.org/hospital-administration/
mtpin. (April 2011). Performance Improvement Basic Skills for New PI Coordinators &
Directors. Retrieved from mtpin:
http://www.mtpin.org/docs/PI_ed_April_2011.pdf
nap. (n.d.). Effective Use of Digital Media to Advance Population Health Goals. Retrieved
from nap: https://www.nap.edu/read/21694/chapter/5

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