ITC548 System Analysis: Evaluating My Health Record System Benefits

This report provides a system analysis of the Commonwealth government of Australia's 'My Health Record' online system, focusing on its problems, capabilities, and benefits. The system aims to provide patients with a centralized online record of their medical history, accessible to both patients and healthcare providers. The analysis, based on a vision document, identifies problems such as the inability for users to modify or update their records, difficulties in integrating data from home monitoring devices, privacy concerns related to data sharing, and reliance on a stable internet connection. The system's capabilities include providing clinical documents, handling multiple data inputs, accessibility from various devices, direct messaging to doctors, and 24/7 service availability. The identified benefits encompass enhanced security, improved interaction with doctors, reduced healthcare costs, elimination of queues, and personalized user panels. The report concludes that while the system offers numerous advantages in healthcare management, addressing the identified problems is crucial for its overall effectiveness.

Keyurkumar Chandrakant Raval 11613837
ITC548
System Analysis
Assessment 1
Understanding the Problem
Student Name: Keyurkumar Chandrakant Raval
Student ID: 11613837
1

Keyurkumar Chandrakant Raval 11613837
Contents
Introduction......................................................................................................................................3
Problems......................................................................................................................................3
Capabilities..................................................................................................................................4
Benefits.........................................................................................................................................4
Conclusion.......................................................................................................................................5
Reference.........................................................................................................................................6
2

Keyurkumar Chandrakant Raval 11613837
Introduction
According to this scenario, my health record online system is designed by the Commonwealth
government of Australia. Actually, my health record is an online system which is used by the
different patient. My health record can be referred as a set of record, which contains different
medical related problem and issues. My health record is very important for the healthcare
industry. By using this system different medical related problem can be resolved. The doctors or
advisor can see different patient’s related issues and problem and they can provide resolution for
patient’s problem directly. In this section, the vision document is provided which is useful to
understand different benefits and drawback of my health record.
In this section, I am using the vision document for my health record and here the vision
document is containing three main factors and they are problems, capabilities, and benefits
(Modernanalyst, 2017).
Problems
My health record contains some problems. In this section different problems are described and
they are following:
The user cannot change the information in the record: The main problem with the health
record is that user cannot correct or the user cannot delete the data and information after
submitting the record. It means they cannot update the problem in the same record if the user
uploads wrong information then it will wrong in whole session (Myhealthrecord, 2017).
The user cannot update the information and data from home monitoring devices: The
monitoring device is the device which is used to monitor different things like blood pressure,
sugar; calories etc. user can access this device from home because these devices are portable but
the user cannot update the reading or results from the monitoring device to health care record.
Privacy issues: The privacy is the main problem and it is the negative point of health care report.
My health report is an online system in which user needs to send or submit own information and
3

Keyurkumar Chandrakant Raval 11613837
the doctors and advisor can access user’s information and data. It means the user’s data will be
shared between users and doctors.
Connection issue: My health record is an online system so the user can access this service from
different places at a different time by using the internet but the main problem is that it required a
good connection. In another word good internet, the connection is required to establish the
connection between user and doctor. If the connection is a week then it will create a problem so
it is dependent of internet connection.
Capabilities
There are different capabilities of my health record and they are following:
 Clinical document: Provides the clinical documents, which is used to improve the
interaction between patients and doctors or healthcare advisors. It allows sharing of clinical
information between patients and doctors by using internet medium.
 Handle multiple data: My health record contains different data and information. The
user can register in my health record and they can store information and data without any
problem because it provides the ability to handle multiple data and information.
 Accessibility: The user can access the data from different place and location at a different
time according to the requirement. Patients can access my health record services from different
devices like tablet, mobile, and laptop. It is accessible from multiple devices (Sharecare, 2017).
 Direct message to the doctors: By using my health, record services patient can message
to doctors directly and they can ask a different health-related question to the doctors. It is good to
point for the patients. They can get resolution for problems by direct interaction with doctors.
 It provides the services 24 hours: My health record provides the services 24 hours. The
user can access the services at any time without any problem they can ask question according to
the requirements. it is capable to provide the service because it includes lots of doctors and
healthcare advisors.
Benefits
4

Keyurkumar Chandrakant Raval 11613837
There are different benefits from my health record services. Some benefits are given below:
 Security: The record contains different sensitive data and information my health record
provide the security for the information and data. In this system, the user data will be safe no one
can access the data without an authentication process. The user needs to pass the authentication
process to access own data so it provides security for the data and information.
 Interaction with doctors: The main benefit of this service is that it provides the direct
interaction between user and doctors or health advisors form where the user can ask different
health-related questions and they can get a quick answer from doctor side.
 Reduce the cost: Another benefit from my health record is that it reduces the cost of
clinical service. The user can get the same service from here at low-cost compare than hospital or
healthcare shops.
 Don’t need to stand in the queue: Now by using this service patient don’t need to stand
in any queue. It is online service user can access the services from home and they don’t need to
go outside because they can get resolution from home by using the internet. It is simple and easy
process anyone can access this service from home.
 Provide own panel: Another benefit of my health record is that it provides separate
panel. The user can access own panel by creating own account on my health record site and
registrations are free. By using this panel patient can contact or message the doctor and they
handle own information and records in this panel. To access the panel user name and user
password is required so the third party cannot access the account ( Australian Digital Health
Agency, 2017).
Conclusion
My healthcare record is a service which is used to resolve the patient's problems. In this section,
I have used the vision document which is used to represent different thing like the idea, benefits
of the service, capabilities of the services and problem from the services. This service provides a
interaction between patients and clients from where the patient can ask different health-related
question and doctor will solve the problem.
5

Keyurkumar Chandrakant Raval 11613837
Reference
 Australian Digital Health Agency. (2017) Benefits of the My Health Record system for
pharmacists. Retrieved 10 March 2018, from https://www.digitalhealth.gov.au/using-the-my-
health-record-system/for-pharmacists/benefits
 Menachemi, N. (2018). Benefits and drawbacks of electronic health record systems.
Retrieved 10 March 2018, from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3270933/
 Modernanalyst. (2017). What is a Vision Document? > Business Analyst Community &
Resources. Retrieved 10 March 2018, from
http://www.modernanalyst.com/Careers/InterviewQuestions/tabid/128/ID/334/What-is-a-
Vision-Document.aspx
 Myhealthrecord. (2017). My Health Record | What is My Health Record?. Retrieved 10
March 2018, from https://myhealthrecord.gov.au/internet/mhr/publishing.nsf/Content/find-
out
 Sharecare. (2017). What are the benefits of having direct access to my health records?.
Retrieved 10 March 2018, from https://www.sharecare.com/health/managing-your-medical-
records/benefits-direct-access-personal-health-records
6