Comprehensive Analysis: System Design of My Health Record Australia

This report provides a detailed analysis of the 'My Health Record' system in Australia, a secure online health information platform. It includes a stakeholder map, identifying internal and external operations and executives involved in the system. A questionnaire is presented to gather insights from participants about the system's effectiveness. Furthermore, a use case diagram illustrates the activities of various actors, such as patients, doctors, and administrators, within the My Health Record system. The report aims to provide a comprehensive understanding of the system's design, implementation, and potential impact on healthcare delivery in Australia. The document highlights the importance of the My Health Record in improving patient care and streamlining healthcare processes.

Running head: SYSTEM DESIGN AND ANALYSIS
System Design and Analysis
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1SYSTEM DESIGN AND ANALYSIS
Table of Contents
Introduction..........................................................................................................................1
1. Stakeholder Map..............................................................................................................2
2. Questionnaire...................................................................................................................4
3. Use Case Diagram for My Health Record.......................................................................6
Conclusion...........................................................................................................................7
References............................................................................................................................9

2SYSTEM DESIGN AND ANALYSIS
Introduction
My Health Record is secure online health information of individual launched by
Commonwealth Government of Australia. My Health Record is basically a online summary of an
individual’s health information. Patients can get access of their own information and also can
give access to parties who can access their account. This My Health Record is useful to get the
best possible health care that is possible in Australia.
This report illustrates the system of My Health Record in details. There is a stakeholder
map of the system in this report, depicting the internal and external operations as well as the
internal and the external executive associated with the system. A set of questionnaire is shown in
this report that can be asked to the participants who are involved with the system of My Health
Record. A use case diagram is elaborated in this report showing all the activities of all the actors
involved with the system.

3SYSTEM DESIGN AND ANALYSIS
1. Stakeholder Map
Figure 1: Stakeholder Map
Explanation of Stakeholder Map of the Health Care System
The stakeholder system is divided into four quadrants dividing the system into four
different parts. There is internal as well as external operations that run in the system, and there is
also internal as well as external executives that are involved with the system of health record. All
the associative involved in the system are described below.
Internal Operation

4SYSTEM DESIGN AND ANALYSIS
The admin of My Health Record, the managers who manage the system, general
managers and CEO’s of the system are person associated with the internal operations of the
system (Boulware et al., 2016). The main work of the manager and the admin is to maintain the
whole system. The system of My Health Record consists of operations such as login,
registration, updating the database, deleting information from database, and adding new
employees or health care system in the database to make the system simpler. Admin and the
managers manage all operations that are associated with the system.
Internal Executive
The internal executive of the health care system consists of employees, staffs and the
patients. Staffs, employees, and the patients do all the executive works that are done internally.
Employees: The employees who are involved with the system make the system to run
smoothly. The employees help the patients to register or login and help with the procedure if the
patient needs (Betancourt et al., 2016). Employees of My Health Record help to maintain the
system such as authorizing the login, checking the details of the patients and the health care
systems.
Patients: The patients are main part of My Health Record System. The patients are to
signup first to enroll themselves in the system of health care. Then the patients are to login with
the login id and the passwords that are given at the time of registration (Greene et al., 2015). The
patients can upload their details on the database system so that other health care system can get
to know about their health condition and provide the best treatments that are possible.
External Operations:

5SYSTEM DESIGN AND ANALYSIS
External operations consist of professionals who are associated with the system. The
professionals that are involved with the healthcare system are the doctors or the physician carries
out the treatment process (Wager, Lee & Glaser, 2017). The doctors also have to sign up as a
professional of the system to view the case history of a particular patient. Without signing up, the
doctors cannot proceed with the treatments. The doctors can contact the patient if the treatment is
possible for them.
External Executives
Medicine Supplier, Equipment Supplier: The external executives that are associated with
the online healthcare system are the medicine supplier and the equipment supplier. In a health
care system, there must be supply of medicine, equipments that are needed for treatment process
(Ginter, 2018). All those who supplies medicines and equipment for the system is involved in the
external executive of My Health Record.
Government: For establishing and implementing software or a system, the government of
the region has to give permission for implementing it. The developers of the system have to take
the permission from the government for establishing the system (Bodenheimer & Sinsky, 2014).
Government also can give fund if the developers need to develop the system and can promote the
system of health care. As government is a trusted body, all citizens trusts upon the government;
and if government promote a system or a software, it will be very helpful for the developers.
2. Questionnaire
All the persons who are involved with My Health Record System can be asked some
questions depending on the type of work they are doing. Questions can be asked for about how

6SYSTEM DESIGN AND ANALYSIS
the system is helping them to carry out the health care system successfully (Young & Kroth,
2017). The questionnaire that can be asked to the stakeholders to get to know about the health
care system is given below:
1. How is My Health Record helpful to you compared to other online health care systems?
2. What are the profits that the patients get form the system of My Health Record?
3. How the system of My Health Record mitigates the traditional problems associated with
health care systems?
4. Is there any faced by the patients while entering their details on the database systems?
5. Did the systems developers face any problem while developing the system? What are
those problems?
6. How the My Health Record System helpful to the doctors and nurses in health care
system?
7. Does the system provide sufficient security to the information of the patients that are
stored on the system database?
8. What are the steps or mitigation process undertaken by the system developers for keeping
the system safe and secure?
9. Is the database large enough for storing a large amount of data?
10. Describe the positive as well as negative effects that can be faced by the user of system.

7SYSTEM DESIGN AND ANALYSIS
3. Use Case Diagram for My Health Record
Figure 2: Use Case Diagram of My Health Record
(Source: Created by Author)
Explanation of the Use Case

8SYSTEM DESIGN AND ANALYSIS
The use case shown above details all the activities that can be involved in My Health
Record system. There are actors who are involved in the system. The actors who are actively
present in the healthcare system are patients, doctors, employees, administrator, cloud vendor,
and nurses.
The patients have to sign up first to be a member of the system. After signing up, the
patients have to login their account to give their details on the system. There is a list from where
the patients can get appointment for a doctor and even might not take an appointment (Ventola,
2014). There is an option for uploading the prescription for getting the case history of the patient.
The patient can enter the details of operation that might have undertaken or will take place.
There is administrator who maintains the system, looks at the registration or the sign up
and controls the information system of My Heath Record (White, Dudley-Brown & Terhaar,
2016). The doctors, employees, nurses have also to login to the system to view the system. There
is a cloud vendor associated with the system who manages to store the data on the database of
the system. Require packages that are used for running the system.
Conclusion
All the records are recorded in the database of the My Health Record. My Health Record
is useful to all the health industries as they can get the information about the patients from the
database of My Health Record if they are the member of the system. Several issues of patients
are uploaded on the database of the system.
From this report, the stakeholder map of My Health Record can be obtained that shows
the internal operation, external operations, internal executive and external executives those who

9SYSTEM DESIGN AND ANALYSIS
are associated with the system. Persons who are involved with internal and external operations
and internal external executives can be asked with many questions. In this report a set of such
questions are elaborated that can be asked to he persons connected with the health system. From
their feedbacks, it can be depicted how helpful My Health Record system is and how it can solve
the problem of health care systems. This report also has the use case diagram of the system with
all its actors and the activities that the actors has to perform in the system.

10SYSTEM DESIGN AND ANALYSIS
References
Betancourt, J. R., Green, A. R., Carrillo, J. E., & Owusu Ananeh-Firempong, I. I. (2016).
Defining cultural competence: a practical framework for addressing racial/ethnic
disparities in health and health care. Public health reports.
Bodenheimer, T., & Sinsky, C. (2014). From triple to quadruple aim: care of the patient requires
care of the provider. The Annals of Family Medicine, 12(6), 573-576.
Boulware, L. E., Cooper, L. A., Ratner, L. E., LaVeist, T. A., & Powe, N. R. (2016). Race and
trust in the health care system. Public health reports.
Ginter, P. M. (2018). The strategic management of health care organizations. John Wiley &
Sons.
Greene, J., Hibbard, J. H., Sacks, R., Overton, V., & Parrotta, C. D. (2015). When patient
activation levels change, health outcomes and costs change, too. Health Affairs, 34(3),
431-437.
Ventola, C. L. (2014). Mobile devices and apps for health care professionals: uses and
benefits. Pharmacy and Therapeutics, 39(5), 356.
Wager, K. A., Lee, F. W., & Glaser, J. P. (2017). Health care information systems: a practical
approach for health care management. John Wiley & Sons.
White, K. M., Dudley-Brown, S., & Terhaar, M. F. (Eds.). (2016). Translation of evidence into
nursing and health care. Springer Publishing Company.

11SYSTEM DESIGN AND ANALYSIS
Young, K. M., & Kroth, P. J. (2017). Sultz & Young's Health Care USA. Jones & Bartlett
Learning.