Health and Safety in Fleetwood Hall Home: A Comprehensive Case Study

This case study comprehensively analyzes health and safety practices at Fleetwood Hall Home, focusing on the implementation and effectiveness of policies and procedures. It reviews the systems implemented by the new director to ensure proper communication of health and safety information, assessing responsibilities for managing health and safety within the organizational structure. The analysis includes the health and safety priorities for the service, the role of risk assessment in informing care planning and organizational decision-making, and the impact of specific practices on individuals. Dilemmas encountered in implementing health and safety policies are discussed, and the effects of non-compliance with health and safety legislation are analyzed with reference to the case study. The monitoring and review of health and safety practices are explained, the effectiveness of policies in promoting a positive safety culture is assessed, and the contribution of healthcare professionals in prioritizing individual health and safety needs is evaluated. This document provides a detailed overview of health and safety management in a healthcare setting.

HEALTH AND SAFETY IN HEALTH AND SOCIAL CARE

Table of Contents
INTRODUCTION.....................................................................................................................................2
TASK 1....................................................................................................................................................3
1.1 Review systems, policies and procedures, which the new director implemented, to ensure that
information on health and safety is properly communicated in accordance with legislative
requirements.....................................................................................................................................3
1.2 Assess the responsibilities for managing health and safety also apply to the Fleetwood Hall
Home Case Study in relation to its organisational structure.............................................................6
1.3 Analyse the health and safety priorities for the service chosen..................................................8
TASK 2..................................................................................................................................................10
2.1 Analyse how information from risk assessment informs care planning for individuals and
organisational decision making about policies and procedures which would avoid incidents similar
to the ones given in the case study.................................................................................................10
2.2 Analyse the impact of one aspect of practice to individuals in relation to Health and safety
policies in the case study.................................................................................................................13
2.3 Discuss how dilemma encountered in relation to implementing systems and policies for
health, safety and security may be addressed, using the case study..............................................14
2.4 Analyse the effects of non-compliance with health and safety legislation and relate to the case
study...............................................................................................................................................16
TASK 3..................................................................................................................................................18
3.1 Explain how health and safety practices are monitored and reviewed, referring to the
information given in case study......................................................................................................18
3.2 Analyse the effectiveness of Health and Safety policies and practices and also use the ‘case
study’ in promoting a positive, healthy and safe culture................................................................20
3.3 Evaluate your contribution in placing health and safety needs of individuals at the centre of
your practice...................................................................................................................................22
CONCLUSION.......................................................................................................................................23
REFERENCES........................................................................................................................................24
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2

INTRODUCTION
The occupational health in the UK deals with several elements of the health and safety in
the setting. It is understood that the health and safety is an essential aspect for the human.
The major focus of health and safety in the setting is to provide the adequate working
environment to the workers so that they could attain the higher level of social, physical, and
mental wellbeing.
The focus of this study is to assess the effectiveness of the policies and procedures in the
health and social care settings. It is evaluated that the working practitioners and the users in
the setting are influenced by the legislation that is applied in health and social care
(Sherwood and Barnsteiner, 2017). The effectiveness of the policies such as manual
Handling safety, COSHH, and RIDDOR is assessed for monitoring and reviewing the health
condition of the users.
3

TASK 1
1.1 Review systems, policies and procedures, which the new director
implemented, to ensure that information on health and safety is
properly communicated in accordance with legislative requirements
The policies regarding the health and safety are developed by the health and social care
setting in order to safeguard and protect the people who are associated with the setting. It
is evaluated that the register management activities in the Fleetwood Care Home are
helpful in safeguarding the health of the employee. Thus, the setting needs to follow
different policies such as Care standards, Manual Handling, RIDDOR, COSHH, etc. The most
effective policies in the Fleetwood Hall Home would be COSHH and RIDDOR.
The Fleetwood hall Home is a wide expanded home care that has developed their grounds
on the basis of appropriate policies and procedures. The current system needs huge
enhancement along with the changes in their accommodation services (Bennett, 2014). The
effectiveness of the policies in the workplace could be assessed as the regulator in the
maintenance of health and safety.
RIDDOR i.e. Reporting of Injuries, Diseases and Dangerous Occurrences Regulation 1995 is
considered as the most appropriate policy which is registered in Fleetwood Hall Home. This
policy helps in maintaining the regulations regarding the duties of the employers,
employees, and other people in a controlled manner. It could also be considered as the
occupational way of managing the services. CQC has noticed various incidents in the
Fleetwood Hall Home which raised the significant concern regarding the protection of the
people.
In addition to this, COSHH i.e. Control of Substances Hazardous to Health regulations helps
in attaining information about the regulations for the employers in order to handle the
substances that are hazardous in nature. It would be helpful in assessing the substances
which need to be controlled in order to avoid any harm to the people. The substances which
are lying around in Fleetwood Care Home like plastics, cleaning substances and sprays
should be managed (Crawford, et al. 2017). Hence, the substances which are not moved by
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the workers relate with the less awareness about the danger through chemicals. So, it is
essential to manage the chemicals effectively.
Communication is considered the most appropriate method for explaining required
messages to other. It could be conducted through the mutual understanding with semiotic
and signs rules. There are various communication channels such as verbal, written, and
graphical.
Figure 1: Safety Sign for Fleetwood Hill Residents
Source: Gilbert, 2015
The verbal communication is conducted when the simple message is sent through the
spoken language between the sender and receiver. This kind of communication is used in
the Fleetwood Hall Home for reporting about the accidents, conducting training, word of
mouth, and appraising other.
In written communication, the message is conveyed by utilizing the letters, complaint boxes,
and emails in a written manner. The complaint procedures in the Fleetwood Hall Homecare
are conducted for attaining the solution for the issues and complaints that occurred at the
workplace (Goetsch and Davis, 2014). The effective communication in the workplace is
helpful in handling any kind of risk or accidents at the workplace. Thus, it is essential to
develop a suitable risk assessment plan in the setting.
5

The graphical communication is developed with the help of posters, DVDs and signs. In
Fleetwood Hall Homecare, the DVDs could be utilized for maintaining communication. It will
be helpful in the training of the staff members regarding the risk factors.
Hence, it is essential for the Fleetwood Hall Home care that they adequately follow the
COSHH, RIDDOR, and effective communication in order to reduce the risk factors in the
setting.
6

1.2 Assess the responsibilities for managing health and safety also
apply to the Fleetwood Hall Home Case Study in relation to its
organisational structure
The responsibilities are known as the state under which a person is responsible to fulfil
certain obligations towards a task. It helps in ensuring that the people are under complete
safety and protected from any kind of threat such that they could be entrusted with the
possession or supervision. There are four categories in which the responsibility of the health
and social care are segmented such as Health and Safety Executive, Employers, Managers,
and Employees of the Fleetwood Hall Care.
Health and Safety Executive (HSE) is an independent non-departmental body that provides
services to the public. It is the responsibility of the executive to conduct suitable changes in
the working process in order to adequately comply with the legislation (Dickens, 2016). In
addition, they developed risk assessment plan and the health and safety strategies for
minimising the chances of accidents. Further, they also ensure that the policies and
procedures are on track such that the training is conducting appropriately and the records
of incidents and accidents are managed by statistics.
The primary role of the manager in Fleetwood Hall Home is to safeguard that the service
users are provided with services of high quality from the physicians and other professional
authority. In addition to this, the health service manager has the responsibility of managing
the changes and technological advancement under the regulations of healthcare. The
executive also assists the manager to monitor the local service area and also issued suitable
prohibition and enhancement notices.
Further, the duty of the employer towards the employees is that they attain adequate
health and safety with suitable welfare. It could be done by minimising the risks at the
workplace. It further helps in managing the health and safety issues of the employers. The
direct or indirect consultation is helpful in managing the risks regarding the health. The staff
members of Fleetwood Hall don’t possess substantial knowledge regarding the cleaning
through chemicals. Thus, the policies and procedures should be effectively followed.
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Employees should understand their duty and also attend the training sessions. It could help
in understanding and enhance the working procedures. The shortage in the number of staff
members in Fleetwood Hall results in improper training and limitation to the services
(Drennan and Goodman, 2014). Thus, it is essential for the managers in the Fleetwood to
deliver adequate training and ensure the health and safety of their staff members and users.
8

1.3 Analyse the health and safety priorities for the service chosen
Priorities are known as the right to develop planning for the services which is very helpful in
the working structure of the health and social care setting. The priorities should have
complied adequately with the regulations of health and safety. For instance, legislation like
COSHH, Fire Precautions, First Aid, and RIDDOR.
There are various priority areas in the Fleetwood Hall home care. It is essential for the
setting that they conduct the risk assessment for the requirements regarding dementia. It
could be further connected with the accident which occurs at the setting. For instance, there
are incidents of forgetting medicine which result in side effect.
The full form of RIDDOR is Reporting of Incidents diseases and Dangerous Occurrences
Regulations that could be considered as the active practice in the Fleetwood Hall Home. The
prime advantage of RIDDOR in the setting is that the legislation assists in detecting the
requirement of training and also helps in identifying the things which might harm the
service users. The healthcare assistant is required in the Fleetwood Hall in order to conduct
the risk assessment effectively (Glasby, 2017). It could also assist in the compensation of the
money which is provided to the service users that are the victim of the incidents. Equipment
with manual handling would be in a fault due to the improper training of staff members.
The disadvantage of RIDDOR is that the influence of the management on the health and
safety has been minimised with the overcoming of accidents. The rate of accidents could be
reduced in future by the application of suitable practices.
In addition to this, the manual handling could also be utilized in Fleetwood Hall Homecare. It
could be related with the moving of people which conducting the tasks. It is essential to
provide adequate training to staff members for handling the equipment. Improper training
would further result in certain injuries and accidents to staff or service users. The members
could be managed with help of slings, transfer boards, and hoist (Glasby and Dickinson,
2014). The prime benefit of implementing the safe manual handling is to provide adequate
training to the staff members. Suitable training programs could be conducted by the setting
in order to avoid any injury to staff members.
9

The manual handling has a disadvantage i.e. the service users could assess that the sling and
hoist are not inappropriate to place which result in the accident. For instance, a lady fells
out from a sling in Fleetwood hall Home. It could result in different consequences as the size
of the sling is bigger as the comparison to her body (Neal, 2017). Thus, it is essential to
protect the service users which should be the prime responsibility of service providers.
It is necessary to provide adequate training to the staff members regarding the reporting
and documentation of the accident which is effective at the workplace. In addition, the
suitable training should be provided regarding the manual handling. It further helps in
maintaining the organizational services and professionalism.
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TASK 2
2.1 Analyse how information from risk assessment informs care
planning for individuals and organisational decision making about
policies and procedures which would avoid incidents similar to the
ones given in the case study.
The determination of the threats under a well-defined situation is known as risk assessment.
Appropriate planning is helpful in the treating the hazard for managing the risk. It is
necessary to take required precautions under the framework of the risk assessment. The
primary focus of risk assessment is to minimise the chances of harm. It generally referred to
the risks which are necessary to be handled.
According to the Health and Safety Act 1974, the risk assessment is considered as the legal
requirement. It helps in the welfare of the working practices in the setting (Reese, 2015).
There are different aspects that help in maintaining the objects, open cables, like spilt water
or slippery floor etc.
The risk assessment at the workplace could be conducted through five stages such as:
Risk Identification
It is conducted in order to determine the flaws and risks at the workplace. There are hazards
like falling off due to the use of concentration and sling in order to meet with the people at
the setting.
Deciding the harm and strategy
There are cleaners, service users, contractors, and staff members who are prone to risks
which could be harmful to them such that suitable strategy would help in overcoming them.
Evaluation
There are different hazards at the workplace which result in risks such that suitable
measures at the workplace are helpful in overcoming them. The principles of the HSC are
also helpful in the prevention of risks.
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12

Record
The findings from the workplace would be recorded and their effect is also assessed. The
implementation of the new machinery could result in hazards and risks. It is essential to take
required precautions in a regular time period.
Review
It is necessary to review and monitor the work in a timely manner.
Care Plan is an effective manner for maintaining communication in the setting and it also
helps in conducting the actions regarding the changes of the staff. The changes of staff
comprise of different types such as mobility, feeding, needs, preferences, and others. It
further reduces the risk towards the health of the client (Vinnem, 2014). The plan is
effective in safeguarding the service users form any kind of risks which occur at the setting.
It is evaluated in Fleetwood Hall Home Care that the services to the users are of low quality.
Thus, the CQC has the right to assess the reasons through which the condition occurred.
Further, the workplace would be assessed and the requirements of the service users are
fulfilled or not. Hence, it is evaluated that the review of the care plan is essential and
further, it helps in the changing needs of the service users.
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2.2 Analyse the impact of one aspect of practice to individuals in
relation to Health and safety policies in the case study
The set of practices which focuses on minimising the consequences which affect the service
users due to the fire is called fire safety. The measures for fire safety comprise of preventing
the uncontrolled fire. The major threat occurred to the people is the increase of fire or
hinder the escape during a fire event.
In Fleetwood Hall Home Care, the fire safety policies have been developed by considering
the codes of the local, sub-national, and national governments. It is evaluated that there are
specific goals of the electrical codes that safeguard from the fire through electrical faults.
For overcoming such situation, it is necessary to use fire alarm system, fire exits, fire
extinguisher, and fire sprinkler.
The advantage of utilizing fire sprinkler is that the protected areas could be accessed easily,
eco-friendly as there is no chemical, and it also safeguards from several hazards. The
adequate compliance as per the occupational health and safety is helpful in conducting the
risk assessment. It could also comply with the setting’s policies and procedures. The
improper handling of the facilities in canteen could result in different consequences in
Fleetwood Hall (CQC, 2015). The working efficiency of the employees will also be affected.
The risk of fire at the workplace occurs due to the improper care during the use of kitchen
instruments in the home care.
There are certain disadvantages to fire safety in the setting as the non-compliance with the
inadequate precautions conducted in the setting affect the home care and further require to
restructure of the building. Their inactiveness would also result in certain fine or charges.
Thus, it is essential to make precaution like the fire extinguisher and drill in order to handle
any situation of fire at the workplace. The services users and staff members should provide
suitable training for handling the situation such that the risk of the accident would be
overcome.
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2.3 Discuss how dilemma encountered in relation to implementing
systems and policies for health, safety and security may be addressed,
using the case study
A situation in which the critical actions and choices have to be made is known as the
dilemma. It helps in attaining another measure for the study. In the case scenario of Mrs Y,
the reflexive measures were provided with that result in no use of the straps. It is observed
that the service users decline to use the straps because she was a dancer and know to
maintain self-balance. Still, the situation of the patient is not adequate to stand without the
help of strap. It is a prime dilemma which is faced by the care workers. Further, they
decided in the best interest of Mrs Y and assist her in using the straps.
The issue could be handled by regularly monitoring the changes in the thinking of Mrs Y
towards the straps. The general change that could be observed regarding the strap is that
she uses them as socks or a dance prop. It might require a physiologist in order to set the
such that referral is essential for the service users.
The most appropriate method is to use communication in order to handle any situation or
dilemma. It is helpful in building the effective relationship between the staff members and
service users. For instance, students of Mrs Y could meet and communicate with her
through user straps which are the prime solution for their situation (Fidderman &
McDonnell, 2010). There are different safety precautions which could be conducted such
that the sharing of knowledge could be helpful in different situations.
The staff members could utilize RIDDOR in the workplace. It could be helpful in the re-
assessment of the work. The care workers could be safeguarded by utilizing the reports in
order to manage the case of the Mrs Y. In addition, they could also manage the challenges in
the future time. The dilemma needs to be minimised by the staff members in their services.
The risk factors could be identified along with the control measures through the cost-benefit
analysis. In addition to this, it could be associated with the handling of the risk and
developing suitable judgement. Still, it is helpful in attaining the required advantage and
handling the situation. Hence, it could evaluate that the risks in the Fleetwood Hall home
regarding the dilemma could be managed adequately through these approaches.
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16

2.4 Analyse the effects of non-compliance with health and safety
legislation and relate to the case study
The meaning of compliance is that being in harmony with the regulations and standards of
the process. In addition to this, the meaning of with the compliance in the setting is that
they would be following the regulatory practices in order to develop the certain standards.
Therefore, it is essential for the healthcare settings to comply with the regulations regarding
safety under substantial source. Still, there are various health and social care setting who
are carrying the unethical standards. The daily routine could be breached as the negative
influence of the standards. This affects the setting legally as well as the cost of exercise like
safety legislation, non-compliance systems, and prosecution is very high.
The reputation of the health and social care setting will be damaged which possess a huge
impact on the health and safety legislation for a long time. The precautions and public
records should be maintained in the setting for enforcing the notices and dealing with the
needs of service user regarding health and safety convictions/challenges.
Thus, it is essential for the HSE to be registered within convictions and if they don’t then
imprisonment of approximate 6 months would be conducted. The setting could be abducted
by the magistrate under several compliances. It could result in more compliance challenges
as per HASSAWA law 1974. Hence, it is necessary for following the compliance and minimise
the risks, injuries, and incidents.
There are different precautions which could be conducted for enhancing the reputation of
the setting. Initially, the RIDDOR could be applied in Fleetwood Hall Homecare. The on-going
accidents could be effectively managed through the application of the RIDDOR. It also helps
in evaluating the solutions and gaining lessons (Hancock, 2015). It further assists the staff
members in attaining required training in certain areas for overcoming their weak points.
This would help in minimising the incidents in the workplace.
The moral of the staff members could be improved with the application of COSHH. It could
also enhance the service quality towards the staff members. The training would help in
delivering required knowledge regarding the quality and services at the workplace. The staff
knowledge and services would be enhanced.
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Thus, it is necessary to effectively comply with several aspects in the setting such as policies
and procedures, COSHH, manual handling, etc. in order to overcome the impact of non-
compliance regarding the health and safety legislation.
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TASK 3
3.1 Explain how health and safety practices are monitored and
reviewed, referring to the information given in case study
The monitoring process is helpful in the regular surveillance of the progress or routine of the
activities. It also helps in fulfilling the on-schedule and off-schedule objectives and the
performance targets. In Fleetwood Hill, the monitoring process could be conducted through
two methods such as:
Active Monitoring – A consistency could be developed and designed in the workplace which
involves routine check-ups and inspections. The active monitoring plays a major role in the
decision-making of the setting.
Reactive Monitoring – This kind of monitoring is helpful in determining the functioning of
the Fleetwood Hall Home. It effectively helps in assessing the accidents whose cause could
be evaluated. It further assists in identifying the aspects which result in future accidents.
The monitoring could also be conducted through questionnaire, audit, spot-checks, etc.
In Fleetwood Hall Home, the internal audit is conducted in order to comply with the
legislation of health and safety. It further assists in determining the improvement areas and
also conducting the regular assessment of the services in the setting.
In addition, spot-checks is helpful in managing the fire extinguishers and emergency exits
regarding their effective functioning. In addition, the questionnaires and surveys could also
be applied for assessing the health and safety at the workplace (Berry, et al. 2017). The
questionnaire could be applied in the Fleetwood Hall such that the employees would be
answering the queries of the residents, relatives of the patient, etc.
The other management tool is reviewing which possess a huge influence on the decision-
making of the setting. The reviewing is helpful in assessing the progress taken by the
appropriate decisions such that the practices are reviewed.
The PDCA model possessed a huge importance in the Fleetwood Hall home as it complies
with the performance management, quality management, and conducting the processes of
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the setting. It could assist in handling the processes and enhances when assessed with the
policies and applications that are necessary for the continuous enhancement in business
functioning. Hence, it necessary for Fleetwood hall home needs to monitor and review the
services by analysing the interventions during the business functioning.
20

3.2 Analyse the effectiveness of Health and Safety policies and
practices and also use the ‘case study’ in promoting a positive, healthy
and safe culture
The positive health and culture are linked with the values that are aligned with the setting's
structure. The quality service provision and the production facilities due to the setting’s
culture are helpful in integrating the services effectively. The role of substantial policies in
the Fleetwood hall home could result in adequate involvement in the plan. The staff
members could assist in helping the service users through maintaining the positive culture
at the workplace.
The most appropriate way for managing the operations in the setting is the commitment
towards the work. The aim of the Fleetwood Hall Home care is to attain health and safety at
the workplace by conducting staff meetings and also providing equal opportunities for
growth. It could build trust between the management and the staff members.
Still, the HSC settings are ineffective in maintaining trust between the e=staff members and
management due to the poor incorporation of the policies and unclear directions of home
care (Dunlop, 2018). Suitable enhancement could be made in the work due to the training
such that ensuring health and safety of the management and staff members.
21

Figure 2: PDCA Cycle
Source: Loeppke, et al. 2015
The policies which are developed in the business are helpful in the progress of the business.
COSHH and RIDDOR are helpful in conducting substantial functioning of the HSC setting
through the application of CQC practices.
In Fleetwood Hall Home, the safety climate tool could be utilized in order to assess the
current situation of the policies. Thus, it is necessary for the risk assessment to conduct
COSHH, RIDDOR, and training that are further followed by the positive culture of the setting.
22

3.3 Evaluate your contribution in placing health and safety needs of
individuals at the centre of your practice.
Currently, I am working in the residential care as a support worker and my responsibility is
to conduct the risk assessment and other services. The responsibly of conducting the risk
assessment at the workplace is helpful in assessing the risk elements at the setting and it
also involves hazards like physical and others. It is essential for setting like residential care to
effectively manage the prospects and dignity in the society. It could be done effectively by
minimising the bad reputation and fines which further help in building the positive image.
Figure 3: Safety Climate Tool
Source: Nordlöf, et al. 2017
The training at the workplace is mandatory and effective which further helps in conducting
the business operations effectively as per the provision of services. The training for the
manual handling is helpful in handling the services and conducting the work in a safe
manner. The training of the employees is helpful in handling the situations effectively
(Pilbeam, et al. 2016). Though there is no role of demotivation the employees are regularly
on monitoring regarding the services.
Hence, it is majorly recommended that the training of the employees in the health and
social care setting should be conducted under the policies of COSHH and RIDDOR.
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CONCLUSION
It is comprehended from the aforementioned study that the health and safety in the
workplace are essential. An effective understanding of the policies and practices regarding
the health and safety is attained. The health and safety act 1974 must be followed at the
workplace. The issues and challenges that are faced by the Fleetwood Hall Home could be
effectively managed through the policies such as COSHH, manual handling of health and
safety policies, RIDDOR in order to enhance the performance of the employees as well as
the management.
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