Implementing Workplace Health and Safety Policy at JKL Industries

The essence of effective business communication lies in its ability to facilitate policy implementation successfully. This essay delves into how JKL Industry leverages communication strategies to introduce and enforce a crucial workplace health and safety policy. The discussion highlights the importance of clear, open communication channels that involve every organizational level from top management to employees, ensuring that policies are not only understood but also embraced and implemented effectively. By employing various communication methods such as face-to-face interactions, feedback mechanisms, and consultation processes, JKL Industry ensures its workforce is engaged and aware of their role in maintaining a safe work environment. This proactive approach underscores the significance of communication as an indispensable tool for organizational success, particularly within industries where risks and hazards are prevalent.

Running head: STRATEGIC MANAGEMENT AND LEADRSHIP
STRATEGIC MANAGEMENT AND LEADRSHIP
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Executive Summary
The aim of this report is to analyze and develop the communication strategy within the team
members to satisfy the organizational need about the new and revised policies. The report
will also analyze the communication and consultation issues as the role of the communication
consultant of the JKL industry to provide the consultation on managing the communication
and information flow within the organization. The report would conduct the analysis by
indentifying the objectives, audiences, massage, medium and responsible person. The
consultation issue would identify the employees needs related to the workplace safety. The
report will conclude with acknowledging the importance of the communication strategy.

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Table of Contents
Introduction................................................................................................................................3
Part A: Development of a Communication Strategy..................................................................3
 Communication Objectives:...............................................................................................4
 Audiences of the Communication:.....................................................................................4
 Massages in the Communication:.......................................................................................5
 Communication Methods or Media:...................................................................................5
 Resources Required for Implementation of the Strategy:...................................................6
 Responsible Person:............................................................................................................6
Part B: Communication and Consultation Issues.......................................................................6
1. Various Methods that could identify the Employees’ Needs.................................................6
2. Various Methods to ensure the Employees have the Opportunity to Contribute to Issues
related to the Work Role............................................................................................................7
3. Various Methods to Facilitate and Provide Feedback to Employees on Outcomes of the
Consultation Process..................................................................................................................7
4. Various Process to ensure that Issues raised by Team Members are Resolved Promptly.....8
Conclusion..................................................................................................................................8
References..................................................................................................................................9

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Introduction
JKL industry is an Australian based organization, which sells small trucks, forklifts
and spare parts to the industry. The company’s head office is in Sydney and has various
branches in different parts of Australia. The human resource department of the company has
introduced and revised various policies for the purpose of continuous development. The
company has introduced of new workplace health and safety policy and procedure for the
delivery department.
The aim of this report is to analyze and develop the communication strategy within
the team members to satisfy the organizational need about the new and revised policies. The
report will also analyze the communication and consultation issues as the role of the
communication consultant of the JKL industry to provide the consultation on managing the
communication and information flow within the organization.
Part A: Development of a Communication Strategy
Developing an effective communication strategy is important in an organization for
maintaining the flow of the important information among the workers and the managers. It is
important for maintaining connection between the employees within the organization for
achieving the business goals (Argenti 2015). The Human Resource department of the JKL
Industry has introduced the workplace health and safety policy in the organization for its
continuous development.
Appendix 2: Communication Strategy
Communication Strategy for “JKL Industry” to implement “Workplace Health and
Safety Policy and procedure for delivery departments”

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 Communication Objectives:
1. To creating awareness among the employees by sharing the important information
about the workplace health and safety policy (Bovee, Thill and Raina 2016).
2. However, if the leaders or mangers of the JKL Industry clearly communicate the
workplace health and safety policy with the intention of protection from risks and
hazards resulting from the work activity, it could create trust among the
employees and that in a way help in achieving the business goal.
3. The other communication objective includes influencing action (Argenti 2015).
The employees with the clear understanding of the objectives work effectively to
meet the organizational purpose as the leaders could influence on the employees
by effective means of communication.
 Audiences of the Communication:
1. The target audience of the communication strategy of the workplace health and safety
policy includes senior management of the JKL Industry as the policy is bound to
provide for all the members of the organization.
2. The second type of audience is the different team leaders.
3. Third type of the audience would be individual subordinated employees, new
workers, transferred workers and promoted workers as well as the whole workforce
who need to aware of the existing workplace health and safety policy (Bass and
Dalal-Clayton 2012).
 Messages in the Communication:
1. The message of the communication should include the necessity or significance of the
policy.

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2. The mangers need to communicate the reasons behind the communication and the
important information about the workplace health and safety policy. The JKL Industry
needs to implement the policy for bringing the effective change within the
organization.
3. The organization wants to protect the health and provide the safety measurement to its
employees and all its members in the workplace from the risks and hazards producing
from the activities of the work (Kniesner and Leeth 2012). The health and safety
policy is a written statement that describes the organization’s commitment to the
health and safety.
4. It informs the employees about the organizational responsibilities about hoe to fit the
employees in the overall management system. It also portrays the seriousness of the
organization for its employees about the health and safety measurements.
 Communication Methods or Media:
1. As the head office of the JKL Industry is situated in the different parts of Australia,
the employees who are located outside of the Sydney office, the telecommunication is
the appropriate medium for effective communication.
2. The employees of the Sydney office could attain face-to-face meeting to know about
the policy.
 Resources Required for Implementation of the Strategy:
1. To implement the effective communication strategy internet connection and human
resource are the main two resources that would be required. For the external
communication with the employees situated in the outside of the Sydney, internet is
required for sending mails and important massages.

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2. Leaders with effective communication skills are another resource that is necessary for
implementing the strategy.
 Responsible Person:
1. The responsible person above whom each massage is developed would be the leaders
of the JKL Industry.
2. The responsible person above whom each massage is developed would be the
managers of the JKL industry based in Sydney.
Part B: Communication and Consultation Issues
The communication consultants of the JKL Industry have to engage to provide the
consultation on controlling and managing the communication and the flow of the information
within the organization (Bovee and Thill 2012). The consultants should ensure that the
proposed advises is addressing the organizational goals and motivate the senior management
team of the JKL Industry.
1. Various Methods that could identify the Employees’ Needs
The consultants should engage with the top management to understand the
employees’ needs. As the JKL Industry is related with high risks, the consultants should find
out the risk areas and should assess the risks that could identify the necessity to employ the
policy. It is important to involve the stuffs and acknowledge their day-to-day experience to
understand the various needs of the implementation of the policy (Guffey and Loewy 2012).
The methods could be by questionnaire surveys, face-to-face feedback and effective and open
conference channels.

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2. Various Methods to ensure the Employees have the Opportunity to Contribute to
Issues related to the Work Role
The consultants should employ various methods that would provide the opportunities
to the employees to contribute to the issues related to the work role. The consultant should
provide advices to the team leaders of the JKL Industry to communicate effectively to the
team members about the requirement of the policy. The team leaders should know the
problems faced by the team members while performing in their work role and inform it
accordingly to the top management of the company (Kyndt and Baert 2013). The team
leaders as well as the top management should be open listening the issues raised by the
employees related to their work role.
3. Various Methods to Facilitate and Provide Feedback to Employees on Outcomes of
the Consultation Process
The consultation process should have an aim to create awareness among the
employees about the implementation of the policy. However, the company should engage the
employees in the consultation process and know how much beneficial the process is. To
fulfill this purpose, the company should gather the feedback from the employees as the net
outcome of the consultation process. The company could provide the feedback form to the
employees that have set of questions, which could give the clear identification of the
consultation process (Wiggins 2012). The managers could meet face-to-face with the
employees to know about the effect of the consultation process. Other processes include e-
mail, Facebook or online interaction, notice board, informal and formal meetings.

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4. Various Process to ensure that Issues raised by Team Members are Resolved
Promptly
The issues that have been raised by the team members due to problems faced by the
employees of the JKL Industry should resolved promptly. The consultants should employ
some procedure by which these issues would be resolved quickly. The consultants should
either take quick actions or incorporate process that would engage relevant personnel in the
organization. The consultants should create awareness in the top management that they
should be alert about the problems of the employees (Kyndt and Baert 2013). The employees
should be the first priority for any organization as they are the assets, which deliver the
business. However, the company should take quick actions that could resolve the employees’
issues.
Conclusion
Effective communication strategy is an important tool within an organization that has
potential to resolve any problems in the organization. The effective communication strategy
is applied in communicating the business goals and policies taken by the organization. The
JKL Industry has employed this effective communication strategy to communicate the
workplace health and safety policy to its employees. This policy is an important measurement
to the success of the organization as this company is related to the risks and hazards. The
company should implement it in definite way and for this purpose, effective communication
strategy is important.

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References
Argenti, P.A., 2015. Corporate communication. McGraw-Hill Higher Education.
Bass, S. and Dalal-Clayton, B., 2012. Sustainable development strategies: a resource book.
Routledge.
Bovee, C.L. and Thill, J.V., 2012. Excellence in business communication. Pearson Higher Ed.
Bovee, C.L., Thill, J.V. and Raina, R.L., 2016. Business communication today. Pearson
Education India.
Guffey, M.E. and Loewy, D., 2012. Essentials of business communication. Cengage
Learning.
Kniesner, T.J. and Leeth, J.D., 2012. Simulating workplace safety policy (Vol. 6). Springer
Science & Business Media.
Kyndt, E. and Baert, H., 2013. Antecedents of employees’ involvement in work-related
learning: A systematic review. Review of Educational Research, 83(2), pp.273-313.
Wiggins, G., 2012. Seven keys to effective feedback. 2012, 70(1), pp.11-6.