Improving Health Services: Change Management Models Analysis

This report explores various change management models and theories relevant to the health and social care sector, focusing on service improvements. It discusses the ADKAR model and the McKinsey 7-S model, detailing their application in healthcare settings. The report also examines theories of change, such as health behavior theory, stages of change theory, theory of planned behavior, precaution adoption model, and social cognitive theory, in the context of implementing outpatient health and care centers. Furthermore, it assesses the appropriateness of these change models in driving advancements in technology, regulatory compliance, and quality of care, highlighting their role in analyzing resistance and ensuring successful strategy execution within healthcare organizations. The document is available on Desklib, a platform offering study tools and resources for students.

SERVICE IMPROVMENTS

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK 1........................................................................................................................................3
Change Management Models......................................................................................................3
Theories Of Change.....................................................................................................................5
Task-2..........................................................................................................................................7
Appropriateness of the Change Models.......................................................................................7
Impact of change models on individuals using health and social care services..........................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The health and social sector includes various orgsniations which provides health care and
support to the needy people and includes hospitals, social care support etc(Harris, and White,
2018). This report reflects on the different change models in the Health and Social Sector,
different theories of changes for the improvement in the Health and Social Sector.
MAIN BODY
TASK 1
Change Management Models
In order to stay competitive in the industry, change management is considered as crucial
part of the organization in the health and social care sector. It is important for the health care
sector to implement those services which are necessary for the smooth functioning and provide
various different facilities to the people (Garbuio, and Lin, 2019). The ADKAR change
management model which is founded by Procci Methodology and consist of five stages that is
Awareness, Desire, Knowledge, Ability and Reinforcement. Awareness: The first stage of the change management model is when the health and
social sector company understand the need to make changes in the services of the
organization such as providing faster services of the ambulance and related services in
order to support and provide timely services to the people. Desire: In this stage, the hospital and other health care institution encourage and educate
the employees about the benefit and need of the change in any strategy which can
increase the importance of the sector like technological changes as many employees do
not understand the benefit of such change and resist the changes implemented in the
company (Glegg, et.al, 2019). The company also provides incentives and reward to the
employees and receives feedback for the staff members about the implementation of
changes that can be helpful in the success of the company. Knowledge: In this stage, the employees and staff members have knowledge about the
change process and how they should be implemented. The staff members are given the
responsibility and guidelines and their role in performing their task (Kachian, et.al, 2018).
The company should support the workforce by communicating and enhancing the
knowledge of the employees.

 Ability: In any business, the employees should be capable and have the ability to perform
the task. The staff members should have proper experience on how to take care of the
person in the health care centre which can be sometimes challenging not only for the staff
but also for the doctors so that best and appropriate services are rendered to the person.
 Reinforcement: The management of the hospitals and social care institutions should
recognize that the change implemented has yield the positive results through proper
communications and training programmes for the staff members.
The ADKAR change management is very useful for the health and social care sector
organization and believes that such can be beneficial for both the employees and the
management.
The other change management model is the McKinsey 7-S Change model and is the
collection of seven different dimensions for restructuring the organization for long term success
in the Health and care sector. Strategy: It is important for the company to modify its strategies for long term success of
the company and add additional features in its existing plans like in the present era,
hospital should continuously evaluate the online customer experience and timely update
their online website to enhance the customer experience of the patients (Robu, and Lazar,
2021). These changes help the organization to grow and provide wide area of services to
their patients and also improve the internal management of the company. Structure: The health care’s institutions should lay focus restructuring their organization
by provide free spaces for the patients and also for the family of the patient and other
services. These stages include quality in services and also focus on positive change in the
organization in the health care sector. Systems: The Company should examine their existing policies and systems. The
management should identify the impact of different barriers that can affect the
organization and for this the staff members should understand on how the procedure can
reinforce the changes by positioning with the organizational values. Shared values: The scope of heath care sector is increasing and with this growing trend it
is important to understand the core values of the organization such as building
infrastructure, installing new machines in the hospitals and set long terms objectives for
the sustainability of the company.

 Staff: The managers should engage with the staff members of the health care institution
in order to analysis for making changes in the management more effective by
understanding their strength and weaknesses and provide necessary knowledge about the
changes implemented by the company. Skills: The manager should closely monitor the skills and abilities of their healthcare
workers and should make sure that these are in line in the effective during the change
management.
 Style: The organizational culture influences the changes and helps in adapting those
changes accordingly. It is very important for the managers to recognize the type of
organizational change which is required in the existing situation which can lead to
success of the company.
Theories Of Change
The Theory of change is a management and effective tool which is related with the
critical thinking in the design, implementation and also in the evaluation of the development
programs. The health and social care sectors moving focusing towards a major change that is
introducing Outpatient health and care centres and providing services to the patients. Outpatient
care is defined as the procedure, treatment and other services in which immediate and fast
treatment is given to the patient, and they don't need to stay longer in the hospital (Rosenbaum,
et.al, 2018.). These centres will consist of verified and professional doctors and the hospitals will
provide advanced machinery which will help the centre to provide effective services to their
patients. These services include as wellness and prevention services, diagnostic services,
different treatments including surgeries etc. These centres can be classified into primary care
clinic, community health clinic, urgent care clinic, specialized outpatient clinic. The change
implemented should focus on the individual learner, interpersonal relationship and the society. Health behaviour theory: This theory focuses on the influencing the staff, stakeholders
for the change in the health care centre. This theory focuses on engaging the individual to
implement such change and also the related benefit from such change. It promotes the
awareness and motivate the staff members in execution of such change and setting up
new services for the welfare of the patients (Wilson, et.al, 2019). It includes organizing
various training programs and sessions in order to provide learning related to the new
change and the benefit of such change which will affect the health care centre. This

implementation will require the skilled staff, updated systems and technologies to provide
timely and faster services to the patients and every centre established under it. Stages of change theory: This theory involves the readiness of the people in adapting
such changing in the health care centre for the welfare and providing services to the
society. Many a time it happens due to various factors the implementation pof such
planes get delayed or employees are not in the favour of such change then in that
condition, the management should communicate the need of such change and the need for
such change for the sector. Proper information should be provided about the risk and also
the benefits of implementation of such change (US Department of Health and Human
Services, 2018). The management should also focus on making plans to overcome the
risk involved in the execution of such change within the sector. If the proposed change
has got the permission then the individual is required to make strategies, create action
plans and set the realistic goals for the success implementation of such plans in the future.
More specialized programs should also be executed at the different stages of the change. Theory of planned behaviour: As the rapidly increasing risk factors and crisis which had
led the industry to suffer loss many people fear of investing in such situation and believes
that such change will not be profitable for the company and also has personal beliefs that
it might not work as planned. Different people have different perceptions about the
results the change might give and it is very important to develop positive attitude towards
the change behaviour for successful implementation of such change. Positive social
systems should be developed which can result into positive outcomes and will be
supported by the society as well (O'Cathain, et.al, 2019). Many a times fund are given by
the government in order to implement such change which is welfare of the society and
regarding the health and safety of the people. Precaution adoption model: This stage reflects on educating those individuals which are
unaware about the positive outcomes and the benefits of such changes which the
organization in planning to execute such an idea. It is important for to communicate with
such group of person and coordinate about the outcomes the changes can have on the
society and about the related benefits it can give to the patients. The management can
choose to motivate the staff and employees and encourage and design various strategies
for the success of such plan to be implemented in the community. They should be

provided with adequate training so that they can enhance their performance in carrying
out the task and social support should be given for the introducing such change within the
organization
 Social cognitive theory: Before implementing any idea, it is important to keep in mind
the social aspects prevailing ion the environment. It is very important that requires
experiences is skill is necessary for the performance of the task and for this the benefits
of such change s and the relevant knowledge required in such actions. The knowledge
gained will help and individual to identify the risk factors and should have capabilities to
solve these issues by using their skill. It also helps in the personal development of the
individual and also for the growth of the industry. Various factors are involved in the
implementation of such change so it is responsibility of the management to communicate
the benefits of such change on the society as it will increase the awareness among the
individual health and safety.
Due to the Covid-19, people have now become more cautious an aware about the health and
safety and also the rapidly increasing the role of the health and social care centres. Many
companies have started various centres with various new technologies and machines are adopted
for providing faster services to the patients in the case of emergency situations. The companies
have also launched various health programs in order to promote and spread the awareness
regarding the health for the society.
Task-2
Appropriateness of the Change Models
The health care industry is always evolving and various changes in the sector require the
advancement in the technology, new regulatory requirements and also improvements in the
quality of the care in this sector (Geissdoerfer, et.al, 2018). Change management models are used
to provide necessary direction to the managers in creating, implementing and sustaining
successful plans for the successful management of the company.
A change model helps in analysing the potential areas of resistance and helps in execution of the
strategies. Theses change models aims to provide guidance to make the necessary changes to
ensure that the relevant changes are accepted and implemented for the successful working of the
organization (AlOwais, 2019). If the health and service sector wants to be competitive in the
market, it is very important to implement changes in its strategies and plans using various change

management models which will help in smooth functioning of the company and also for the long
term sustainability in the market industry.
The ADKAR change management model is appropriate as it is widely used and an
effective model that helps to examine the various changes and helps to understand better about
the various modifications to be made in the organisation. These change management models
requires the health and service company to make various modifications in their marketing
strategies which allows the staff members and other members of the company to remain
motivated and productive (Borkowski, and Meese, 2020). It consists of various stages such as
awareness which helps the individual to generate awareness about the change. The individual
should willingly support the change which is to be made in the organisation. These models help
the staff members and other members of the company to acquire specific skill and knowledge
required to perform the task after the change. It offers wide training and support which also helps
in the personal development of the individual. This change management models is widely used
by the health care and social service industry for the success of the organisation and also for the
welfare of the society.
The McKinsey 7S Model is that organisational tool that measures future success and
well- being of the company. This model is also helpful for the company to implement the
suggested strategy to ensure that the business is running successful and is able to fulfil its
objectives. It is applied for achieving the corporate goals rather than focusing on improving the
structure of the company. It also helps in improving the communication level in all the
departments of the company. The McKinsey 7S model is helpful in facilitating the policies, rules
and regulations of the company in a systematic manner. The model is helpful in tracking the
effects of changes in the company and is applied by the many organisations for effective
functioning and implementation of the required change for long term sustainability in the market.
Impact of change models on individuals using health and social care services
The change management models are the theories, concepts and methodologies that provide dep
knowledge in the context of organizational change (Hajri, et.al, 2018). It helps in providing
guidance for making necessary changes and also ensuring that the required changes are accepted
and properly implemented by the organisation. It main purpose is to implement strategies in
order to bring effective changes and also helping people to adopt such changes within the
management. The development in the health and social care services through the change models

has significant impact in the society. The advanced technologies used by the health care
institutions and development in scientific knowledge contributed in the development of the
industry (Biloslavo, et.al, 2020). The government has created various provisions for better
accessibility of the health care services in order to meet the challenges which can negatively
impact the industry.
 Employee confidence: Successful implementation of change management strategies has
a positive consequence both on the employees and also on the health care institution. It
helps in developing the leadership qualities and helps in delivering best management
decisions in the company (Ferraris, et.al, 2019). Through the application of these models,
an individual feels motivated in carrying out their tasks assigned and present their ideas
and views which can help the management to take decisions regarding providing variety
of services to the people.
 Competitive advantage: If the organisation adopt the changes quickly in their
managements will help the company to gain competitive advantage. By implementing
new and advanced technologies and introducing new services in the healthcare institution
will help the company to offer more services as compared to other company which helps
the company to compete in the market.
 Better communication: The change management models helps to improve the
communication levels in all the department of the healthcare institution which helps in
taking the complex decisions quickly and all the employees can present their ideas and
views through open communication culture which can help in taking decisions for the
company.
 Growth: It is very important for the health care institution to make changes in its
organisational strategies, introduce new services by providing efficient training to their
staff members in order to enjoy long term growth among the other companies in the
market. It not only results in the growth of the company but also helps in enhancing and
development in the area of knowledge of an individual.

CONCLUSION
From the above report it can be concluded that the change is unavoidable and can be
classified into various external factors such as changes in technologies, government
policies which are beyond the control of the company and can affect the company. It is
very important for the company operating in any sector to make changes in its
management such as strategies and policies. It is also necessary to guide the staff and
employees and educate about the benefits of such changes and positive impacts of
implementing such changes within the company. The can apply the various change
management models such as ADKAR Model and McKinsey 7S model for successfully
implementing changes in the company. It helps in improving the communication
channels within the company and also helps in personal growth and development of an
individual.

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