Unit 26: Facilitating Change in Health and Social Care Report

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Unit 26: Facilitating Change in Health and Social Care
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Table of Contents
Introduction....................................................................................................................................3
Task 1..............................................................................................................................................4
Explain the key factors that drive change in health and social care services (1.1)...............4
Assess the challenges that key factors of change bring to health and social care services
(1.2).............................................................................................................................................6
Task 2..............................................................................................................................................7
Devise a strategy and criteria for measuring recent changes in health and social care (2.1)
.....................................................................................................................................................7
Measure the impact of recent changes on health and social care services against set
criteria (2.2)................................................................................................................................8
Evaluate the overall impact of recent changes in health and social care (2.3)......................9
Propose appropriate service responses to recent changes in health and social care services
(2.4)...........................................................................................................................................10
Task 3............................................................................................................................................11
Explain the key principles of change management (3.1)......................................................11
Explain how changes in health and social care are planned (3.2)........................................12
Assess how to monitor recent changes in health and social care services. (3.3)................14
Conclusion:..................................................................................................................................15
References:..................................................................................................................................16
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Introduction
The report provides an understanding related to various changing factors in the social and
health care services. It helps to provide an effective PEST analysis to understand the various
key factors that are responsible for bringing changes in the health and social care services. It
also provides a complete overview of the recent changes within the health and social care
services. As the report suggests that the changes within the health and social care will help
in transform the current situation to improve the opportunities. It is important to bring
effective improvement and change to enhance the working condition of the health care
centres.
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Task 1
Explain the key factors that drive change in health and social care services (1.1)
The key factors which can bring changes with the various new and innovative modifications
to the health and social care sector in the UK. It would help to convey numerous changes in
the health sectors which are much required to provide the best health care services. It would
also provide the facility to determine the important internal and external factors which can
drive changes in the health and social care sectors so that it can help the weak and older
people to live a healthy, safe and convenient life (Dupuis, et. al., 2016). PEST and SWOT
analysis would help all the health and social care organisations to understand and determine
the key factors which drive effective changes in their business such as maternity firms,
National Health services, and health care centres to understand the different aspect of these
changes such as:
 Political factors:
This is the most crucial factor in change. It would help to enhance the scope of
opportunities. It would help the health care centres and the maternity centres to bring the
uniformity regarding the important decisions and policies related to health care facilities
that are provided by the government (Beaumont, et. al., 2016). The recent act passed by the
government of UK that is Health and social care act and community care act of 2011 and the
health act of 1999 help to secure the rights of weak and elderly people. The Care Act of
2015 plays a very important role to carry out important changes in the health sector and also
the law passed in the year 2014, May 15th which also help to include the local authorities in
the duties. This would help the government and health department to focus on the priority of
the time which is the health of elderly and weak people.
 Economic Factors:
Improved financial condition would help the people to afford and avail better health
facilities and would help them to consume safe and healthy which is good for their health
therefore, it very much important for the government bodies as well cooperate firm to focus
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to enhancing the living standard of the people to bring the import changes in the society
which can prove fruitful to bring effective changes in the social and health and social care
facilities in the country and outside
 Social factor:
Social factor includes all the effective changes in the society in order to bring important
changes in the society such as lifestyle changes which would help to bring effective changes
with the lifestyle of people which would be relevant and useful in day to day life of people
and would help them to bring useful changes in their life (DeVoe et. al., 2016). It would help
people to protect them avoidable circumstances such as teenage pregnancy. Therefore, it is
very much important for people to stay focus and avoid the circumstances which can be
dangerous for their health and life to come.
 Technological factor:
The technological factor would help to bring in innovations and changes which would help
the doctors as well as patients to stay healthy and free from any disease or disability.
Technological change and improvement would help to bring very empowering changes in
the lives of people such as improvement within the prosthetic limbs and instrument which
can be used by the staff and doctors of the hospitals to change the life of people by
enhancing improving their health with the effective technological factors. It would also help
the doctors to make a strong bond with the patients who would help them to stay satisfied
with their treatment.
The factors discussed above would help to improve the life of people related to their health
and social. It would help to improve the lifestyle of the people and would help them to live a
healthy and secure life. This would improve the quality of life of the people to live a
meaningful and healthy life(Edwards, et. al., 2015). This would help the company to bring
efficiency to their life. It is important that people live a healthy and meaningful lifestyle and
can do their daily work which would help them to live a happy and prosperous life. It would
also help to provide millions of elderly people to enjoy effective social care and the support
system. These factors help to understand various changing factors in the social and health
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care services. It helps to provide an effective PEST analysis to understand the various key
factors that are responsible for bringing changes in the health and social care services.
Assess the challenges that key factors of change bring to health and social care services
(1.2)
The internal and external factors play a very important role in creating the various
challenges in the business of the health and social care organisations. These challenges can
be described below are as follows:
 Financial resources: Financial resources play a very important role in enhancing any
business in a competitive market. The changes in the implementing process hugely require
the strong support of the financial resources so that they can survive and achieve the
competitive advantages in the competitive market (Dupuis, et. al., 2016). The lack of
financial resources may create the issue of not able to hire the effective and expertise
workforce which may degrade the health and social care services performances.
 Lack of leadership: The health and social care sector is also lacking the leadership
qualities within their employees which create the problem of not able to achieve the main
objective of the business environment. The leadership plays a very important role in
successfully motivating, and encouraging the employees so that they can not only able to
achieve the main goals of the health and social care services organisations but also helps in
enhancing their skills and working performances (Reno, et. al., 2019). The management of
the health and social care organisations need to hire the registered manager by the Care Act
of 2014. This strategy is very beneficial for the organisation because it gives the legal
responsibilities to the registered manager to attain all the demands and needs of the Care Act
of 2015 effectively.
 Lack of coordination and communication: Nowadays, many health and social care
services providers are facing the issue of prescribing the wrong medicines and drugs to the
patients due to lack of the experienced employees and staff within the health services
providers. The staff is also done know how to treat older people as patients as they are only
targeted to attain their tasks and not concern about the patient needs as well as their
preferences.
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Task 2
Devise a strategy and criteria for measuring recent changes in health and social care
(2.1)
The changes are the basis of survival, the one which gets change will sustain and the one
which does not change will be getting influenced and will be kicked out of the market. The
changes are considered to be one of the basic concepts of life which have to be adopted by
every individual. Similarly, the health and social care sector also need to accept the changes
that are taking place in the external market. There are different changes that the industry is
coming up with, this has to be determined and analysed in the proper and effective needed
manner (Cameron, et. al., 2014). It is very important for the organisation or all the firms
operating in the health care sector has to make effective strategies and system which will be
aiding in understanding about the changes that are executed and its impact on the business
activities. There are different criteria and strategy by which the company can measure the
current changes.
 The feedback is one of the best and most important techniques that could be used
effectively to measure the changes. The feedbacks or reviews could be obtained from the
respective people both employees as well as the service users; this will be helping the firm
to manage and handle the unpredicted future situation in a better and effective manner.
Regular inspection is another major concept that could be focused and considered to be
effective criteria which will be helping in meeting the challenges in an effective and
appropriate needed manner (Glasby, 2012). The operations and functioning of the business
have to be reviewed by the implemented changes. For this, a routine check is very important
and is highly needed to be understood.
 The quality measures are also the standards criteria which could help in knowing the
current changes that have been taken place in the organisation. It is very important that a
quality standard needs to be set so that the operations and activities can be performed in the
best quality manner. The smooth functioning could be obtained by this which is highly
needed for the growth and sustainability of the organisation in the market (Taylor, et. al.,
2014).
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Measure the impact of recent changes on health and social care services against set
criteria (2.2)
The impact of recent changes in the present time is very important and is playing an
essential and vital role in the health and social care sector. As the care act 2014 is all about
the effective services to the services users by the health care sector, it is also very necessary
to know the changes which took place are effective and are supporting the care act policies
or not. The recent changes that have taken place in the health and social care industry are
having a great impact on the business operations and functioning (Martinez, et. al., 2015).
 The rules and policies of the health care homes in the country have to be followed in
the same pattern as per the drawn manner by the governing authority. It has been determined
that changes in several sections and areas of the working in the health care sector have made
the operations to be get performed in an effective and appropriate needed manner.
 The communication is another very major aspect which is very important and
considered to be the changing element in the health care sector. The communication has to
be done most effectively and efficiently. This will be aiding in the proper conveying of all
the information that is related to the health care duties and activities. The impact of this has
fallen and found to be very positive and effectively suitable for the operations and effective
functioning of the health and social care sector. The service users are also highly satisfied,
and this change in the sector also motivates the employees. The smooth and effective
functioning in work is able to get obtained in the appropriate and effective needed manner
(Brownson, 2017).
The different organisation dealing and operating in the health care sector are not only
getting the benefits but also the entire industry is impacted both positively and negatively.
The overall performance of the industry has been found to be improved and developed as
the level of productivity in the different organisation s understood to be enhanced.
The employees of the firms are getting the opportunity to get develop and grow, and the
equality is also maintained among the workers. The motivation level of the employees has
been understood to be increased as the flow of work and information is getting done
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smoothly and effectively (Acharya, et. al., 2017). As per the rules and regulation are
introduced for the changes to get implemented positively.
The policies have maintained a proper and favourable standard for the company as with the
help of this the organisation can be able to get developed most suitably. The improvement in
the working culture and the performance of the employees are leading to attaining the
increased number of service users. The customers or the users are also highly satisfied and
delighted with the services that are served to the customers as per their needs and
requirements. The employees are paying more attention and concern to the needs of the
users and trying to fulfil their requirements timely.
Evaluate the overall impact of recent changes in health and social care (2.3)
The changes as been impacted the overall performance of the organisation and the entire
health care industry. The services responses are rendered on a great and effective way by
making proper and suitable initiatives in the working and making improvement in the
present working styles. The changing scenario is leading to make a voluntary step in making
the changes in the working and operation in the health and social care sector ( Brownson,
2017). As to the response to the changes the organisation is organising different sessions
where the employees are motivated differently. The training and development are also
among the development program which the management is availing to the employees.
The working of the employees will be analysed, and the one which is most in need of the
training and improvement will be providing the opportunity to enhance their specific needed
skills and traits. The meetings and discussion with the respective stakeholders are also get
done as for the attainment of benefits and the effectiveness of the recent changes that are
taking place in the market. The managing authority of the organisations is also the taking
initiative in a positive manner for the company's growth and development in the competitive
market.
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Propose appropriate service responses to recent changes in health and social care
services (2.4)
The leaders and managers are leading and managing every functioning of the organisation in
a well-structured way to serve the customers appropriately (Brownson, 2017). This will be
essential and highly necessary for the organisation as with the help of this the responses to
the changes can be made most suitably and the challenges can be managed, and threats can
be handled effectively.
It has been understood that the changes in the recent market of health and social care sector
are getting involved in an effective manner. With the appropriate and effective functioning
of the firm, the attainment of growth and success could be obtained more reliably and
feasibly. The effective communication process is also executed as the response to the change
that is taking place in the external environment (Acharya, et. al., 2017). The different
criteria and systems have been considered which will be helping the organisation to deal and
handle the adverse situations effectively and in the needed manner.
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Task 3
Explain the key principles of change management (3.1)
The principles of change management would help to bring effective changes in the health
and social care system which would help the people and the other individuals to enjoy a
meaningful and healthy life. Change management refers to the method which would help to
bring the desired changes in the health and social care system. Change management includes
the important key rules of the operation and change management of the Health and Social
Care system. It would help the health-related organisations and firms to bring effective and
improved changes in the life of people and would help them to achieve their goals and
objectives as the successful organisation.
It is important that the employees and the workers within the social group remain very clear
regarding the goals, values action and objectives of the organisation to fulfil them in the
correct direction. If in case, the workers or the employees do not have any idea about the
goals, values and the objective that is possible that would face issues or problem in their
required field of action to complete their job successfully (Davis, et. al., 2015). It may also
lead to communication gap among the various team members within the organisation and
affect the change management and the execution of various tasks and activities. Therefore, it
is very much necessary that the workers remain very focus and clear about the goals, value,
and action. This would help to adapt to the changes in a better manner. It is important that
the management keep the idea of goals and values very clear to understand the requirement
of the users to execute the important changes. It is important that the organisation focus on
improving the quality of the communication and exercise the effective communication all
the members of the team. This would help to serve the purpose of change modification and
to bring effective transformation.
The model provides by John P Kotter would help to bring effective changes and
improvements within the change management. The model provided by John P. Kotter is also
known as eights step model. This eight-step model would help the health organisations to
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improve the work efficiency in health and social care sector and execute the effective
change management. The eights steps of the John P Kotter model are as follows:
 Implementing the need for urgency: There is huge necessity to immediately
implement the various changes in the health and social care organisations so that it can be
able to meet the main objective and recommendations of the Care Act 2014 as well as care
quality commission.
 Establishing the strong guiding coalition: The health and social care organisation
should hire the expertise registered manager which will help in effectively managing and
controlling the overall processes for completing all the objectives and recommendations of
older health and social care firms.
 Developing the vision of the organisation: The management of the health and social
care services provider organisations should have clear vision so that they can effectively
achieve the main objective of their business and able to survive in the competitive market.
 Transporting and communicating the vision: There is a huge need to discuss the
main objective to the organisation employees and the investors by developing the strong
bond between them.
 Empowering the employees to act on the main Vision: There is need to provide
effective training programs to the employees of the organisation so that they can enhance
their skills for achieving the main vision of the organisation (Reno, et. al., 2019).
 Effective planning for achieving the short term goals: There is a necessity to
develop the strategic planning for both long-term and short term goals which helps in
determining whether the changes are giving positive or negative results.
 Achieving the benefits of the effective working style and focus on changing the
working culture: Through taking use of various effective strategies, there can be effective
continuous enhancements in the health and social care services quality like an interview,
questionnaires.
Explain how changes in health and social care are planned (3.2)
The health and social care organisations must make use of various techniques and
approaches for effectively planning and managing the changes within their businesses
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