Case Study: Facilitating Change and Impact on Health and Social Care

This report examines the facilitation of change within the health and social care sector, focusing on the National Health Service (NHS) in the UK. It begins by identifying key factors driving change, such as legislative, economic, technological, and political shifts, and assesses the challenges these factors present, including human and financial resource constraints, and maintaining quality. The report then devises strategies and criteria for measuring recent changes, including regulatory inspections, quality assurance, user feedback, and self-evaluation. It measures the impact of recent changes, such as the Health and Social Care Act 2014, changes to regulatory bodies, and the move toward community care. The report evaluates the overall impact of these changes, considering treatment costs, service improvements, waiting times, and the increasing demand for services. Finally, it proposes appropriate responses to these changes, including employee training, stakeholder participation, and policy adjustments, to improve the delivery of health and social care services.