HND Level 5: Communication Strategies in Health & Social Care Sector

This report delves into communication strategies within health and social care organizations, emphasizing the importance of effective communication for enhancing service user experiences. It highlights the need for balancing technological advancements with personalized care to improve service quality. The report discusses how communication processes are influenced by cultural values, stressing the importance of adapting communication styles to respect diverse backgrounds. It further explores methods for improving communication, such as utilizing bulletin boards, assessing management communication skills, and implementing communication training programs. The role of Information Communication Technology (ICT) in supporting healthcare operations, including patient management systems and electronic health records, is also examined. The report references academic sources to support its findings and recommendations.

Communication in
HSC

Strategies to support service users
• There are many types of strategies which assist the
service users in the health and social care in order to
improve the performance as well as quality of services.
There is an essential need of creating balance with the
technological elements for providing better services to the
health and social care users.
• The most effective strategy for the health and social care
setting can be the utilisation of the latest technology in
order to enhance and improve the treatment of their level.

Contd…
The various technologies such as:
• Providing various facilities
• Storage of information etc.

Communication process and how it is
influenced by the values and culture
• Communication is a process in which two or more
individual shares any type of information, ideas or
thoughts among each other. This process includes a
sender who sends a message a medium or channel of
communication which carries the message to the receiver
and receiver is the person who receive the message.

Contd…
• There are various types of individuals who belongs to
different culture and background, in the case the manager
needs to focus on his communication manner or technique
with respect to customer's culture and beliefs.

Improving communication process in health
and social care
• Communication is generally referred as the process of
sending and receiving information or message among two
or more people. It plays a major role in providing care
services to the services users of health and social care
organisations.
• Any kind of miscommunication or misunderstanding can
cause a great loss such as life of a patient. Therefore, it is
very essential to develop effective and proper
communication within the care services.

Contd…
There are many ways to develop and improve communication in a health
and social care organisation.
• Use of bulletin boards or sign boards to convey simple information to the
people easily.
• Assessment of the management to analyse the communication skills and
improve it.
• Use of the latest technologies for communication within the organisation.
• Conducting various communication training and development programs
for the staff working in a health and social care organisation.

ICT software to support work within health
and social care
• The Information communication technology(ICT) can help
to improve the effectiveness and efficiency of the health
and social care services provided to the people. There are
various benefits of using or implementing the ICT
software's.

Contd…
• Patient management system – The IT services or software such as Patient
management system help organisation to track and keep record of the
patients in the healthcare organisation in order to provide effective
services to them.
• Electronic health record, billing, store inventory etc can be easily
managed with the help of ICT.
• The IT services is also helpful for providing online or telephonic assistance
to people or service users.
• It helps in creating accurate record related to the patients and
management along with the maintenance of patient information.

References
• Birrell, D. and Heenan, D., 2012. Implementing the
Transforming Your Careagenda in Northern Ireland within
integrated structures. Journal of Integrated Care. 20(6).
pp.359–366.
• Black, J. M., Hawks, J. H., and Keene, A. M., 2016. Medical
surgical nursing. 6th ed. Philadelphia: Elsevier Mosby.
• Brewster, D. S., 2015. Communication: An HSC Option
Topic ; Biology. Warringal Publications.