East End College HND Level 5: Communication in Health & Social Care

This report focuses on the importance of effective communication in the health and social care sector, highlighting its role in building relationships between service providers and patients, families, management, and colleagues. It emphasizes the need for care providers to recognize and address diverse patient needs, even amidst dynamic environmental challenges. The report uses a case study of Miss Gina, who faces language barriers, to illustrate the importance of translation services and cultural sensitivity in healthcare. It also touches upon the financial constraints that can hinder the delivery of optimal care. The conclusion emphasizes the use of verbal and non-verbal communication strategies to improve the effectiveness of care services and cater to individuals with disabilities. Desklib offers a wide array of study resources, including similar reports and solved assignments, to support students in their academic pursuits.

Communication in Health and Social care
(Uses of ICT software in health and social care sector)
INTRODUCTION
Good communication plays an important role in health and
social care sector. It helps service providers as they can
easily interact with patients in an effective manner so as to
know their health problems. In addition, it also helps in
establishing as well as developing relationship with families,
management and colleagues. While monitoring someone's
health, doctors need to ask different questions in a sensitive
way. Therefore, communication is the simplest method of
improving health services, so as to provide maximum
satisfaction level to customers.
SPECIFIC COMMUNICATION NEEDS
Different management strategies help managers to work in
proper and ethical manner; it can also facilitate to attain
firm's goals and objectives. In health and social care sector,
every people has divergent needs and it is essential for care
providers to recognise these requirements and tries to fulfil
them in the best possible manner. But sometimes, due to
dynamic nature of environment service providers are not
able to recognise these needs, thus the chances of not getting
target are increased. Although, it can impact on overall
working activities and operations.
NHS renders wide range of services to its clients as
well as employees; it works in favour for them. The main
objective of care sector is to deliver value added and
standardised services to uses which gives them more
satisfaction and comfortability. The behaviour of doctors,
should be also clam in front of patients. Apart from this,
managers also have to use verbal and non-verbal
communication. Signed languages also can be used for those
who does not know proper knowledge of British language.
In this case study, Miss Gina is not able to speak English
language fluently as she an Indian. In this context, her
doctors are using a translator which would have translate
English into her own language that she could easily
Different management strategies help managers to
work in proper and ethical manner; it can also
facilitate to attain firm's goals and objectives. In
health and social care sector, every people has
divergent needs and it is essential for care providers
to recognise these requirements and tries to fulfil
them in the best possible manner. But sometimes, due
to dynamic nature of environment service providers
are not able to recognise these needs, thus the chances
of not getting target are increased. Although, it can
impact on overall working activities and operations.
Signed languages also can be used for those who does
not know proper knowledge of British language. In
this case study, Miss Gina is not able to speak English
language fluently as she an Indian. In this context, her
doctors are using a translator which would have
translate English into her own language that she could
easily understand. This method gives more relaxation
to her. Due to her cultural divergence, doctors and
nurse cannot understand her properly and then they
use translator which can reduces discrimination among
both parties. However, the hospital is not able to
purchase translator cause of lack of financial
resources; which could affect the care is being deliver
to Miss Gina..
STRATEGIES
This method gives more relaxation to her. Due to her cultural
divergence, doctors and nurse cannot understand her
properly and then they use translator which can reduces
discrimination among both parties. However, the hospital is
not able to purchase translator cause of lack of financial
resources; which could affect the care is being deliver to
Miss Gina.
NHS renders wide range of services to its clients as well as
employees; it works in favour for them. The main objective
of care sector is to deliver value added and standardised
services to uses which gives them more satisfaction and
comfortability. The behaviour of doctors, should be also
clam in front of patients. Apart from this, managers also
CONCLUSION
In general way, hospitals have managed a value chain
which they can easily interact with other and deliver some
effective services to their patients. Verbal and non-verbal
communication should be used which can improve the
effectiveness of care services. They can also use certain
strategies and policies for those people who have listening
disabilities