Improving Communication in Health and Social Care Services

This report delves into the critical role of communication within health and social care settings, exploring various communication theories such as humanistic, behavioral, and cognitive approaches, and their application in patient care. It highlights the importance of effective communication skills, including verbal, non-verbal, and written methods, in fostering positive relationships between healthcare workers and clients. The report also addresses potential barriers to communication, such as inappropriate language, cultural differences, and organizational issues, and proposes strategies to overcome these challenges. Furthermore, it emphasizes the use of proactive strategies, including active listening, consistent messaging, and tailored communication to enhance the quality of care and reduce conflicts within healthcare organizations. The report references academic sources to support its analysis and recommendations for improving communication practices in health and social care.

Communication in Health and Social
Care
Task 1

Introduction
The word “Communication” means exchanging information
from one to another.
Peoples can easily share any messages if their communication
skills are very effective.
Right messages and right information came from a right person
can make a communication impressive.
It is helpful in all areas of gathering, as well as communication
is also useful in “health and social care centres”.

1.1Theories of communication to health and social care
These are some theories of communication, that make a
communication more efficient. Doctors have to give proper
treatment to Anna so that she can get recover early. Applying
these theories and strategies, an health-care enterprise can
increases its number of customers. Such are as follow:-
Humanistic theory
Behavioural theory
Cognitive Theory

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There are some of the issues that are faced by Anna at the
health and social care organization. Some of these issues are
like:
 The service provider didn't examine the Anna and she is
accused that she was drunk.
 Anna has to wait for long hour for her treatment.
 Poor communication skills
 Sterotyping and cultural difference

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Classical conditioning: The doctor has to be exposed through
good training practices and this is based on good stimulus
conditions. On the basis of the response result can be
generated. Further, Anna will be able to get the quality
treatment from the service provider.
Cognitive: Through this type of theory, an individual can
identify the human behaviour by using the though process.
So, in this manner the doctor will be able to provide
treatment to the Anna.

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Constructivism: This theory is based on the observation and
scientific research. By providing the quality treatment to the
customers, first the doctor has to identify the needs and
demand of the patients. After this, they have to provide
quality treatment to their clients. If service provider will
adopt this approach then Anna will be able to get good
treatment.

1.2 Communication skills in a health and social care
Using communication skills, anybody can gain or provide
straight information.
According to this, Communication also plays an important role
in health and social care centres.
Workers can improve their dealings with their clients. An
effective communication helps in knowing, feelings of clients.
These are some communication skills, that may helps in
impressive communication.

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Verbal communication can convey a direct messages, from
person to another. In health and social care centres, verbal
communication can quickly find out the problems and issues of
the patients.
Non verbal communication includes gestures, body postures, eye
contacts, facial expressions, tone of voice and body language
and signals.
In health and social care enterprises, some clients are not able
come for face to face interaction with their doctors, so written
communication is very useful for such types of clients.

1.3Methods of dealing with inappropriate
interpersonal communication
These are some barriers and conditions that may effect
communications between health care workers and clients and
their manager also. They are:
Using inappropriate language:- Sometimes it happens that, due
to a lot of work pressure, these care workers are irritating, and
uses abuses and bad languages with their co workers. It directly
effects on the care of patients.

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Culture differences:- Culture differences among care takers
also effects their human relationship with co workers. Cause
they are not capable to understand that what other's intention.
Organisational Barriers:- As long as the communication makes
anxiety or flexible. It highly affects the structure of health and
social care business and the capabilities of working of their
employees.

1.4The use of strategies to support users of health
and social care
To reduces conflicts and battles, these health and social care
centres have to make some strategies and implement some
plans, for the betterment of employees and clients.
To make a communication more effective and accurate, some
strategies can support and increases in quality services of care
centres.
In order to, get rid of hindrances in business, these strategies
are helpful.

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Be a good listener:- It essential for care takers, that they are a
good listeners. So they can easily getting the point, what a
client want to say.
Convey accordant to the demand of receiver:- if an sender and
receiver both, understand that things, so chances of battles are
inferior.
Consistency of message:- if the message and information will
be more flexible and correct, it is very to understand for
receiver.

References
Moorhead, S.A., and et. al., 2013. A new dimension of health
care: systematic review of the uses, benefits, and limitations
of social media for health communication. Journal of
medical Internet research. 15(4). p.e85.
Thornton, R.L.J., and et. al., 2011. Patient–physician social
concordance, medical visit communication and patients’
perceptions of health care quality. Patient education and
counseling. 85(3). pp.e201-e208.
Grajales III, F.J., and et. al., 2014. Social media: a review and
tutorial of applications in medicine and health care. Journal
of medical Internet research. 16(2). p.e13.
Epstein, R.M. and Street, R.L., 2011. The values and value of
patient-centered care.