Effective Communication in Health and Social Care Organizations Report

This report delves into the critical aspects of communication within health and social care organizations. It begins by outlining various communication theories, including psychodynamic, cognitive, humanistic, and behaviorist approaches, emphasizing their practical applications. The report then addresses the management of inappropriate interpersonal communication, highlighting the impact of language, culture, and security concerns. Strategies to support users through verbal, non-verbal, and written communication are also discussed. Furthermore, the report explores the influence of values and culture on communication, considering cultural differences and organizational policies. It examines the significance of good practice, the use of standard ICT software, and the advantages and legal considerations associated with it, culminating in recommendations to enhance the communication process within the health and social care field. The report also includes a case study analysis, highlighting the impact of poor communication on patient outcomes and the importance of observation reports.

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Communicating in Health and Social Care Organizations
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Health and Social Care
Table of Contents
Introduction.................................................................................................................................................3
Task 1..........................................................................................................................................................4
Theories of communication.....................................................................................................................4
Managing inappropriate interpersonal communication..........................................................................5
Strategies to support users......................................................................................................................6
Task 2..........................................................................................................................................................6
Values and Culture..................................................................................................................................6
Organizational Systems and Policies........................................................................................................7
Significance of Good Practice..................................................................................................................9
Task 3........................................................................................................................................................10
Standard ICT software...........................................................................................................................10
Advantages of using ICT.........................................................................................................................10
Legal consideration................................................................................................................................11
Recommendation and Conclusions............................................................................................................13
References.................................................................................................................................................14
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Introduction
This paper tries to address the issue by the arrangement of the theories of communication which
are essential in health and social care practice. Besides that, in order to utilize effective
communication skills in such a particular circumstance, techniques for managing inappropriate
practices of communication, approaches for effective communication, and the advantages and
should be occupied with competent and proficient communication practices, particularly with
regards to allocated tasks. Besides, the analyst will explain the standard ICT software which is
utilized by the health and social workers in their profession, an inspection of the advantages
which were achieved by such applications give an opportunity to upgrades exercises in the
profession. On the other hand, the creator will likewise provide recommendations on how the
communication process can be enhanced with the goal that it can be more helpful in the field of
health and social care. Along these lines, he likewise assesses the legitimate contemplations
which are basic to the utilization of the data and communication technology(Sunaryo and Bahari,
2012).
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Task 1
Theories of communication
Four theoretical approaches in practice of health and social care will be emphasized in this
assignment such as psychodynamic, cognitive, humanistic and behaviorist. Apart from that, the
initial establishment of the psychodynamic theory of communication is invented by Sigmund
Freud. In addition, this does not include just a solitary theory but rather stems to various theories
which altogether established the work of Freud. Thus, this theory joins those which are related to
"mind" which incorporates the brain as well as the whole internal sentiments, considerations and
encounters and "flow" which allude to the idea that mind is not steady, rather dynamic(Heshmati
and Peng, 2010).
An additional theory which can be renowned is the behaviorist theory, and the principle
establishment of this theory is conducted to a great extent in light of learned reactions about
particular reminders. On the other hand, as per the case study, the care doctor did not behaved
with patient who was suffering with arm pain. Communication through behavioral approach was
shorted in their communication. As a result, 34 year old man was died from a myocardial
infraction when he was advised to go on a vacation. Most of the capacity to clarify the technique
for language obtaining, for example, the each patient should explain all feelings which need to be
understood by the health or social expert, who can save the patient. Thus, this theory
concentrates on conduct and highlights the present and what's to come(Mullan, 2006).
The third theory is the humanistic approach which measured in this paper. In this theory, the
individual is the acme of enthusiasm dismissing the centrality of conduct and the oblivious
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driving forces which result after the previous. These two theories which are under this approach
are individual-focused theory and the value-based investigation. This theory can increase care
doctor’s communication skills who was responsible for the death of 34 years patient who was
died by heart attack due to lack of communication. The previous highlights the significance of
youth and current encounters in life while the last emphasizes the hugeness of identity, youngster
advancement, social intelligence, and psychopathology. As per Carl Rogers, People are reliable,
that they have a tremendous potential for considerate themselves and settling their particular
issues without direct intercession on the specialist's part, and that they are fit for self-coordinated
development on the off chance that they are included in a particular sort of therapeutic
relationship (Buss, 2003).
The fourth is the social cognitive theory, and as indicated by Bandura, people get more data done
by observational knowledge. In the home, how parents would support their children can be
measured as the natural variable that impacts the baby's future. Learning begins at the home
whereby a kid emulates the over-all population about him. In addition, the social cognitive
theory clarifies the connection between the individual and the atmosphere which includes
cognitive capabilities, for example, accomplishment that are created and changed by social
impacts and structures inside nature, for example, guardians and society.
Self-assessment
As per case study, the care doctor needs to prepare an observation report which includes each
details about the patient. I strongly recommend that, each doctor maintain an observation report
which includes each diagnostic answers which asked during checkup process and nobody will
die like 34 years patients who was died by heart attack due to lack of communication.
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Managing inappropriate interpersonal communication
In order to get the capacity to receive the rewards of a decent communication practice, health and
social workers must have the ability to legitimately manage any inappropriate communication
practices. Besides that, a case of a variable which can be an obstruction to great communication
practice would be language and culture itself. As per case study, an observation report which
includes each details about the patient must be maintained by each care doctor. I strongly
recommend that, an observation report including diagnostic answers which asked during checkup
process need to be restored by each doctor. Though, experts on the ground of health and social
care must see both parties understand each other's needs, particularly when patient’s condition
not clearly overlooked. Apart from that, the utilization of languages should be restricted as it can
lead to inappropriate communication driving into misunderstanding which can occur 34 years
patient’s death (case study) by heart attack due to lack of communication . Addition variable is
security which can be considered as an inappropriate practice in communication with regards to
health and social care. Patient's records should be restated with secrecy because they are private
people. In conclusion, the absence of information can likewise serve as another hindrance to
communication(Berry, 2007).
Strategies to support users
In order to achieve the capacity to be possibly occupied with proficient and operative
communication practices and different variables that impact communication process in health
and social care. On the other side, there are numerous approaches to impact such as verbal, non-
verbal, written work and tuning in. Besides that, verbal communication is utilized when giving
data or doing training through a device like a phone, hand over and when talking eye to eye with
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a patient. In the case of verbal communication including some facts need to be considered like
the manner of speaking, pitch and chat on a similar level, never converse with the 34 years
patients who was died by heart attack due to lack of communication(Polgár and Kazinci, 2013).
Task 2
Values and Culture
In spite of the way that communication in the arena of health and social care is exceptionally
affected by culture and values. Besides that, it has impacted the presence and conditions which
are given by enactments, sanctions, and codes of practice. On the other side, two of the
components are values and culture which supposed to be exceptionally compelling in the
communication process particularly in the field of health and social care. As per many studies,
culture can be characterized as an obviously incorporated example of human conduct that
includes traditions, values, convictions and practices(Polgár and Kazinci, 2013). Different
countries include distinct culture, for example, European societies, individuals from various
nations have different ways to deal with communicating and the issue of culture and its impact
on the communication process. Another element which should be comprehended on this note is
social personality. One of the considerations in this personality is the way that all individuals are
affected by social programming which makes it fundamental to have an understanding of culture.
This comes with the goal that communication can be completed better(Bel, 2010).
One of the major measurements of culture and values which impact the communication process
is sex. In other sense, men and ladies are normally prepared with contrasts and such can be
reflected in the way they draw in themselves into the process of communication. Thus, having
diverse communication styles base on sexual orientation, clarification may likewise differ in both
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genders(Lull, 2002). Thus, health and social specialists must know about these distinctions, so
they will be delicate on the most proficient method to manage every patient. One of the ways to
understand these distinctions is to be a dynamic audience so that the expert can have the capacity
to understand the patient better(Brzozowska and Chłopicki, 2015). On the other hand, an
alternate approach is likewise given when speaking with the more young ones. Moreover, every
nationality additionally has diverse ways to deal with communication. Some verbal and non-
verbal communication strategies may be suitable for different societies while it might end up
being impolite for a few.
Organizational Systems and Policies
Health and social care organizations need to create systems and policies which include
cultivating great communication. For example, the improvement of a dynamic information
framework can show effectiveness and efficiencies in the different exercises which are
attempted. For example, policies of Gold view hospital are entirely actualized and expressed
underneath are a portion of the policies that the home follows with:
Whistle Blowing Policy - this archive has been composed to agree to the Public Interest
Disclosure Act 1998, which was acquainted with ensuring workers who "blow the whistle" if
anything goes wrong. Furthermore, the strategy gives clear direction to all individuals from staff
in regards to the right technique for conveying to consideration any wrongdoing or suspected
wrongdoing which they feel could influence the notoriety of the home, different individuals from
staff, guests, inhabitants or some other organization or people associated with the home.
Moreover, the approach diagrams responsibility to openness and great communications (Hefner,
Huerta and McAlearney, 2007).
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Prevention of Accidents - The home completely acknowledges the obligation to ensure that
every single sensible pace and insurances are taken to give and keep up safe and healthy working
conditions, which conform to every statutory prerequisite and codes of practice. Apart from that,
the home completely underpins and consents to the applicable National Minimum Standards and
Regulations, which identity with the advancement and security of the health, well-being, and
welfare of administration clients and staff. In addition, indicated unsafe events to the Health and
Safety Executive or the Local Authority to conform to the Reporting of Injuries. With the help of
undertaking these warnings, the home won't just be meeting the legitimate prerequisites yet will
have the capacity to decide nearby patterns and with the goal, that preventive measures can be
set up to counteract repeat. As per a composed record, Accident/Incident Report will be kept, of
any mischance, however minor, which happens in the home (Hefner, Huerta and McAlearney,
2007).
Policy on Racial Harassment – Each and every Service User has the privilege to animate, and
each staff part has the privilege to work in the home without the danger of racial badgering,
segregation or manhandle. Although, any events of this nature won't go on without serious
consequences and culprits will be liable to disciplinary techniques. Besides that, racial
provocation is any conduct, think or something else, relating to race, shading, ethnic or national
beginning, which is undesirable by the beneficiary and makes violence in the environment.
Along with that, it might incorporate supremacist jokes or put-down, harsh remarks about racial
beginnings and skin shading and disparagement of a person on social and religious
grounds(Environment & social policy, 2008).
Significance of Good Practice
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Health and Social Care
Health and social workers must be continually occupied with the change and improvement of the
communication process to be better in their profession. On the other side, one of the courses by
which such can be enhanced is through the management of security of information. Thus, the
arrangement of mechanical guides and communication practice can enhance such process.
Moreover, the accompanying is different courses by which communication can be enhanced in
the health and social care setting give communication access to people with troubles and
preparing(Laudon and Laudon, 2004). In addition, there is a need to make specialist
organizations understand the processes and exercises which are required in the intricate
communication process and the need to show them to be dynamic audience members. The health
and social care specialists can have an enhanced communication process, and it can cultivate
more prominent understanding.
Task 3
Standard ICT software
The operational activities in the arrangement of health and social management would not be
conceivable to carry without ICT software and applications. Software includes word-processing,
spreadsheets, presentations, the internet, intranet, and email. Thus, these features are accepted to
have a basic profession as it aides in the finishing off every day exercises in the health care
organization (The social relevance and social impact of knowledge and knowing, 2014).
Word processing is an imperative system, and it permits the creation, correction, perusing, and
altering of different reports which may turn out to be crucial to health and social care
organization. As per latest report, these records are handwritten, there is no type of
standardization, and it will be difficult to understand. On the other side, presentations permit
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them to get present visual presentations keeping in mind the end goal to convey and visualize
better. Apart from that, the internet and intranet is additionally a decent apparatus as it permits
availability of clients inside the organization. In addition, spreadsheet permits them to do
scientific counts effortlessly as it has equations which can make their works less demanding.
With the help of the globe utilizing the internet messaging would permit them to trade
information inside each other and share archives in the work environment (Child, 2004).
Advantages of using ICT
Communication can be utilized as a part of this field to secure inventive thoughts, patterns, and
best practices are shared among the healthcare experts and social workers for the progress of
their profession. On the other hand, information and communication technology exhibits the
likelihood of upgrading the exercises by which health and social care workers are retained. Thus,
the utilization of information and communication technology would not have multiplied in the
field of health and social care on the off chance that it didn't convey various advantages and focal
points to the organization including clients, suppliers, and the overall stakeholder. One of the
benefits is the accuracy of records, and as a result of the utilization of the different uses of
information and communication technology, it will be less demanding to have promptly
accessible information about the state of the customer (Stretch, 2007). Moreover, this is
supposed to be done through the accompanying routes such effectiveness in business
organization, addressing the necessities of the representatives, enhancing the nature of
management, responsibility required from them. In the field of health and social work can
encounter expanded effectiveness through information and communication technology.
Legal consideration
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The current laws which govern the act of health and social care be contingent on the guideline of
evenhandedness which does not permit segregation of any gathering. It also is it a patient or
health or social laborer, for example, enactment those which give reasonable work. Also, sex
segregation acts, race relations, and others are a portion of the laws which exhibit and impact in
expert practice. On the other side, the Data Protection Act gives confinements and impediments
on the utilization and access to individual information, particularly those of the patients. In
addition, the Data Protection Act 1984 is a decent illustration which shows enactments in great
communication rehearse in the field of health and social care (Zamasi, 2011). By uncovering of
information, which is equivalent to separate of classification which another law that is thought to
be huge in the utilization of information and communication technology. The Access to Personal
Files Act 1987 which stipulates general contemplations on access to individual information,
particularly that information which identity with social managements. Apart from that, this can
have the capacity to give insurance to information which is accepted private and ought to be
utilized exclusively for the reasons known by the people included.
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Recommendation and Conclusions
Information and communication technology similarly upgrades exercises of health and social
professional, for example, by enhancing the effectiveness of management, accountability, and
environment of the workplace. Thus, technology has brought various advantages in the health
and social care part, for example, meeting the individual requirements, effortlessness of
organization of practice, making proficient executive practices, precise certification, and
cultivating a more dynamic communication improve. Moreover, there is a requirement for
continual change process in communication by having the capacity to distinguish courses by
which such could be progressed. In order to have the ability to take part in a more important
communication rehearse, the management should know and understand the current contrasts in
culture and values since they will have the capacity to encourage better connections. Therefore,
the health and social care area need to distinguish, without a break, routes by which
communication can be enhanced, so that the profession can likewise be moved forward (Zamasi,
2011).
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References
Bel, B. (2010). Communication, culture and confrontation. 1st ed. Los Angeles: Sage.
Berry, D. (2007). Health communication. 1st ed. Maidenhead: Open University Press.
Brzozowska, D. and Chłopicki, W. (2015). Culture's software. 1st ed.
Buss, A. (2003). Psychopathology. 1st ed. New York: Wiley.
Child, A. (2004). Keeping patients safe. 1st ed. Washington, D.C.: National Academies Press.
Environment & social policy. (2008). 1st ed. Abington, Oxon: Taylor & Francis Ltd. / Books.
Hefner, J., Huerta, T. and McAlearney, A. (2007). Population health management in health care
organizations. 1st ed.
Heshmati, A. and Peng, S. (2010). Information and communication technologies policies and
practices. 1st ed. New York: Nova Science Publishers.
Laudon, K. and Laudon, J. (2004). Management information systems. 1st ed. Upper Saddle
River, N.J.: Prentice Hall.
Lull, J. (2002). Culture in the communication age. 1st ed. London: Routledge.
Mullan, J. (2006). How novels work. 1st ed. Oxford: Oxford University Press.
Polgár, P. and Kazinci, F. (2013). Process communication in medical software
development. Journal of Software: Evolution and Process, 26(3), pp.313-320.
Stretch, B. (2007). Health & social care. 1st ed. Oxford: Heinemann.
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Sunaryo, S. and Bahari, Z. (2012). ORGANIZATION ETHICS REPUTATION AND
CUSTOMER LOYALTY: Perception of Muslim Customer Sharia Banking. Asia Pacific
Management and Business Application, 1(1), pp.69-80.
The social relevance and social impact of knowledge and knowing. (2014). Management
Learning, 45(3), pp.360-362.
Zamasi, H. (2011). TECHNOLOGY OPTIONS TO SUPPORT THE IMPLEMENTATION OF
KNOWLEDGE MANAGEMENT. CommIT (Communication and Information Technology)
Journal, 5(2), p.74.
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