Health and Social Care: Communication, ICT, and Legislation Report

This report provides an overview of the importance of effective communication in health and social care settings. It highlights how communication skills are crucial for building positive relationships and sharing information with clients. The report explores the impact of legislation, charters, and codes of practice on the communication process, emphasizing the need to avoid discrimination and abuse. It also examines organizational systems and policies that promote good communication practices, such as incorporating communication into the organizational culture and streamlining communication channels. The role of ICT software packages in supporting work is discussed, including the benefits of using ICT in health and social care for service users, such as improved patient care and education for professionals. The report concludes by emphasizing that good communication is essential for quality work in health and social care, fostering patient confidence and safety, and includes references from relevant sources.

Communicating in
health and social care

INTRODUCTION
 It has been determined that health and social care providers need good
communication skills to build positive relationship and share information
with clients. Therefore, it considered as the most important tool health care
organizations have for giving great patient care.

Communication process is influenced
by values and culture.
 Communication refers to a multidimensional, dynamic and complex
process which is closely related to the environment in which an
individual's experience are shared.
 Effective communication is considered important feature of patient
care, the enhances nurse and patient relationship.
 Also, it has a good impression on client's perception of health care
quality and treatment results. Therefore, effective communication is
the key element to provide high quality nursing care, and leads to
patient satisfaction and health.

Impact of legislation, charters and codes of practice on
communication process in healthcare.
 Legislations, charters and code of conduct exercises affect the
effectiveness of the communication process in healthcare settings.
 Important laws not only affect the rights of social care, but also the
rights of care workers.
 Therefore, following these legislations and code of conduct at the
social care or health care institutions avoid discrimination and abuse.
Hence, care providers will communicate efficiently.

Effectiveness of organizational system and
policies in promoting good practice
 As stated by Thompson, good exercise of communication process in
healthcare contributes to the effectiveness of the service and creates
confidence and trust in individuals.
 Organisational based policies are essential for nurses and care
providers to follow in order to enhance their communication skills.
 This is because the aim of healthcare policy is to provide
standardisation in daily operations.

Ways of improving the communication process in
a healthcare
 Incorporate effective communication in the healthcare institute and made it
mandatory for all.
 Make communication part of the organisational culture.
 Streamline communication channels at workplace.
 To promote healthcare communication process, make use of technology when
appropriate.
 Schedule regular or monthly meetings for staff members to discuss about
patient survey that is conducted to know areas of strength and weaknesses.

Access and use ICT software packages to support
work
ICT software stands for Information and Communication Technologies that play a
vital role in enhancing healthcare for individuals and communities.
It enables access information and communicate efficiently and effectively at the
healthcare institution.
Care providers have an excellent chance to contribute to innovation through this
software to create services for patients.
The software deals with storage, sharing and knowledge for communication and
decision making.

Analyze the benefits of using ICT in health and
social care for users of service
 Using ICT software at healthcare institutions, basically helps doctors to
gather information about patient and record them.
 Further, benefit provided by ICT is that it promotes patient centred
healthcare, improves quality of care and educate health professionals
and patients.
 Therefore, it has the potential to influence almost every feature of the
healthcare sector.
 As it assist patients to become more engage in their own care which
particularly important.

Legal consideration in the use of ICT impact on
health and social care
 The major problems surrounding the implementation of ICT are;
privacy, responsibility, ownership, social implications and values.
 Moreover, the use of ICT has resulted in changes in concept of buying
and selling, right to possession, justice in distribution of resources and
access rights.

Conclusion
From the overall report it has been concluded that, good communication is
very necessary for quality of work in health and social care as it provides
patients as a sense of confidence and and helps them to feel safe.

References
Foronda, C., MacWilliams, B., & McArthur, E. (2016). Interprofessional communication in
healthcare: an integrative review. Nurse education in practice. 19. 36-40.
Rose, D., Ussher, J. M., & Perz, J. (2017). Let's talk about gay sex: gay and bisexual men's
sexual communication with healthcare professionals after prostate cancer. European
journal of cancer care. 26(1). e12469.
Gordon, J., Deland, E., & Kelly, R. (2015). Let’s talk about improving communication in
healthcare.
Guttman, O. T., Lazzara, E. H. & Baker, A. L. (2018). Dissecting Communication Barriers in
Healthcare: A Path to Enhancing Communication Resiliency, Reliability, and Patient
Safety.