HND Level 5: Communication in Health & Social Care Organisations

This report focuses on communication strategies within health and social care organizations, emphasizing the importance of effective communication between healthcare workers and patients. It discusses various strategies to address communication needs, including the use of technology like Microsoft World for documentation and data storage, British Sign Language for individuals with hearing impairments, and language translators or visual aids for those who do not understand different languages. The report highlights the benefits of these strategies, such as providing comfort to visually impaired individuals, bridging cultural differences, and implementing Information and Communication Technology (ICT) to enhance service delivery. It suggests training healthcare workers to utilize software packages and modern technologies for effective communication, including the installation of computers, scanners, and printers with software like Microsoft Office to improve patient care and information management.

COMMUNICATION
Communication is defined as a two-way process which includes both sender and receiver. They are
communicating important information with one another. In relation to health care organisation people at
work place are connected with one another.
There should be planned made by care home in order to establish
effective Information and communication technology at work place in
order deliver effective services to all customers. This is the main reason
behind ICT are playing important role in order to provide easy and
comfortable services to all their customers. There is various software
available but the most effective will be those which are applied by
customers. Training should be given to workers in order to use these
technologies which are valuable for patients. The software packages are
very beneficial in order to develop effective communication by using
modern technologies. The package includes database, word processing,
internet, emails, spreadsheet, intranet etc. This system can be executed at
care home by calling engineers in order to set up systems like scanners,
computers, printers etc. These tools are needed in order to install software
packages at health and social care. This can be started by installing
computers at work place with new software's called as Microsoft Office.
This package contains excel, power point, word etc. There will use of
internet and this will be secured by applying passwords and this can be
The strategies which are used in order to assist people who are suffering from visual
problem includes indicating those factors which give them comfort. AS the technologies
have been upgraded so information’s can be easily communicated with the help of images.
This problem can be resolved if they use a person who can translate his language in order to
make her feel happy. AS there is difference in cultures so nurses should be aware about the
cultural differences in order to remove discriminations. If the care home is not having
resources, then they cannot hire an advocate translator who can effective service Miss Gina
so she can come out of depression stage. There can be information’s available about care
home so that people can easily approach them and gain valuable information’s.
Microsoft World is very useful in order to develop
written documents about patients and storing them
in data storage devices. This is valuable in order
to use at future times. If there needs to be any
changes in the document, then it can be done with
the help of keyboard and then printout can be
taken for the same. There is also a system called
as file manager and this is valuable in order to
easily find out file of patients by their names. If
persons are facing issues in hearing, then British
sign languages can be used for them and these are
tools used in order to communicate them apart
from saying them loudly. It can be achieved by
using hands, face and body parts. The people who
are not able to understand different languages then
they can be communicated with the help of
pictures, language translator or a person can be
appointed in order to communicate the same
information according to their understanding.
INTRODUCTION COMMUNICATION
NEEDS
BENEFITS
STRATEGIES
The main requirements of health and social care is linked with effective communications in order to
recognise needs of people thus care should be provided to them. As a health care worker various strategies
have to be adopted for effective communications. In order to resolve this issue, it is required to learn and
understand the need of patients in order to render them services. The persons who are disable and cannot
listen what other person is staying then other nonverbal methods can be used in order to communicate like
signs, lisping of words, slang expression etc.