Report on Managing Communication in Health and Social Care Sector

This report delves into the critical role of communication within the health and social care sector, highlighting the application of relevant communication theories such as cognitive and social learning theories. It analyzes the importance of content, process, and perceptual skills in effective communication, emphasizing the need for politeness and understanding patient perceptions. The report reviews methods for addressing inappropriate interpersonal communication, focusing on the significance of verbal and non-verbal cues, and further explores strategies to support users of health and social care services, including emotional arousal and social exchange theories. The analysis uses real-world scenarios to illustrate the impact of communication on patient care and overall service delivery, emphasizing the importance of emotional connection and patient-centered approaches.

Managing communication in Health
and social care

TASK 1

1.1 Apply relevant theories of communication to
health and social care
In the current case scenario, one morning Anna felt queasy and feeling of
doom she couldn't stand properly, she cannot speak properly so her husband
Paul take her to the hospital where she didn't get attention of nurses and doctors.
The reaction of doctor is not good as without properly diagnose about the
problem of Anna, he started accusing Anna that she consumed alcohol and wet
herself and doesn't prescribe medicine properly and discharge her after 10
minutes. The rude behaviour is not acceptable and afterwards Paul take her to
another hospital where it was revealed that she got a stroke.
Communication plays a significant role in health and social care as
conveying thoughts and opinions is essential in order to create a good
relationship among individuals falls under the health and social care. The basic
objective of this industry is to satisfy all the needs and the expectations of
various customers falls exist in the current industry by adopting appropriate
source of communication.

Cognitive learning theory
It is helpful technique used in the health and social care in order to
care about all patients in a hospital as well as social home care. This
approach emphasises on psychology of an individual in order to
reduce all their pains and sorrows and make them happy in order to
live their life freely. This focuses on various ways in order to learn
new experience by following an appropriate procedure such as
observing things, prioritizing, classifying things from generalization
to the specific things in order to achieve the desired final outcome.
The basic assumptions of this process is given more preference to the
internal thoughts of a person rather than external imposition of
stimuli. The skills and the existing knowledge of learner will get
improved in the completion of the procedure as they will come to
know the actual capabilities which are suppressed with the internal
thoughts and opinions. Active participation of an individual is
essential to gain advantage from the current process of learning.

Social learning theory
This kind of learning theory gives emphasises on building social
relationship among an individual. In this mode, an individual learn
from the action or behaviour of an individual. It can be said that it
acts like a child and parent relationship in which toddler will learn
good habits after imitating their parents as they observe their
parent's action in order to adopt good or bad habits. The information
is supplied in this particular mode through physical activity in order
to reflect casual or direct relationship. It involves observing the
current performance of an individual and overall procedure of real
life models such as operating equipment displaying desired social or
recreational skills of an individual.

1.2 Use communication skills in a
health and social care
Content skills- The written skills of an individual is the basic requirements in the health and
social care sector in which important information will be conveyed by the manager to another end
to resolve all the matters. Questions are asked by the doctors to the patients needs to be designed
properly in order to get reliable response from the patients. Written communication takes paces in
a hospital among all other doctors. Professional writing of email is important in order to convey
professional information among fellow members in order to decrease the frequency of all doubts
and errors in the information as this leads to severe confusion.
Process skills- The politeness is the major factor adopted by doctors while explaining the diseases
off the patients as they require indirect approach of telling the truth. The information about the
diseases will be conveyed to all the patients in polite way to protect them in order to hurt their
emotions and feelings. The process skills is essential in order interview new candidates in the
health and social care in improving the overall performance of an entity.
Perceptual skills- The perception of patients is essential to know in order to determine the inner
feelings of all the patients. The treatment designed by doctor to facilitate all their patients in
adopting the treatment in order to improve the causes of their disease.

1.3 Review methods of dealing with inappropriate
interpersonal communication between individuals in
health and social care
Interpersonal communication is important tool of communication used in the corporate world in enhancing
interaction among all the employees at the same workplace. It is special approach of communication in which
both sender and receiver will use common medium in order to share their feelings, emotions and thoughts in
accomplishing their desired aims and the objectives. Its is that kind of interaction of employees in which one
person tries to influence other person from their communication tone they use. In health and social care sector,
doctors will play a dominant situation in which there instructions need to be followed by all the patients.
Doctor and patient communication is one of the important form of interpersonal communication. The motive
behind its communication is to resolve all the problems faced y an individual due to their severe disease. The
doctors design treatment in such a way to reduce the pain an individual need to undergo while taking the
treatment.
Interpersonal communication includes various elements such as listening and observing skills in order to
accomplish the desired aims and the objectives of an enterprise. Interpersonal communication plays a
significant role in the health and social care industry in which focus is lies on an individual which are required
to follow all the instructions given by the doctor to follow the medicine regularly prescribe by the doctors.
Test given by the doctors needs to be done by the patient within a given time period as this helps a doctor to
start the treatment of an individual. The interpersonal communication involves two kinds of techniques such as
verbal as well as non-verbal factors which enhances the current set of skills and the capabilities of an
individual. Facial expressions is another important source of communication n which an individual analyses
the behaviour of a person through their facial expressions. Smiling face shows the happiness of a person. Body
language plays a significant role in the professional manner as an individual feels uncomfortable in a pace than
its signifies its unwillingness to perform all its duties.

1.4 Analyse the use of strategies to support users of
health and social care services
The health and care services are provided by the external party using various tools and techniques
in order to facilitate most of the users. Interactions among patients is essential as people feel
comfortable when they share all their views and opinions at the workplace in resolving al the
doubts and queries they are facing with the treatment designed by the doctor. In the initial it is
essential for doctor to ask about the allergies of patient, further medicines take by patient as it
plays an important role in prescribing right medicines to all the patients according to their disease.
Interest- Before prescribing medicines the option is given to people between Medicine or
injection to take in order to improve their current disease. Further, options given by a doctor to
patients while prescribing medicines or syrups according to the choice of patient which helps in
improving their health as early as possible.
Emotional arousal- It is essential for a doctor connect emotionally with their patients as negative
impacts occurred in their lives due to the severe disease will affect their mental conditions. The
severity of the disease will lead an individual towards the dark well of depression from which no
one will come out easily. This situation can be avoided by alerting patients slowly and gradually
in order to prepare them in order to face the repercussion of the treatment they are undergoing
through. The negative impacts of the treatment will be conveyed to the patient in advance in order
to aware them in order to face the future difficulties.

CONT.....
Social exchange
This theory adapted by an individual focuses on the rewards and cost concept in
which the human behaviour of an individual will be predicted by a doctor as the
negative or positive reactions of patient will be recognize by a doctor in advance
after reading their case file. Motive of employees working in the health and
social care industry is to care about the feelings and emotions of al the people in
the industry. According to this particular theory, employers design that policies
in which person share their thoughts in exchange they get rewards. For instance,
child is lured with chocolates or gifts to give them proper treatments in order to
eradicate fear of doctors they feel. This fear can be reduced by creating
comfortable working environment by designing the walls of hospital especially
for al the children at the workplace. Special child ward will be developed in
which young doctors are appointed in order to take care about the needs and the
expectations of al child visiting the hospital with the parents.

REFERENCES

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