Employability Skills Development: Health and Social Care Professionals

This report provides an analysis of employability skills within the health and social care sector, emphasizing their increasing importance to employers. It includes a self-appraisal form that evaluates an individual's effectiveness against defined objectives, incorporating recommendations, improvements, and motivational theories. The report also features a continuous development evidence form, detailing strategies for problem-solving using the PDCA cycle and time management techniques. Furthermore, it includes a team dynamics journal, reflecting on communication and teamwork within healthcare settings. The study uses motivational theories like Maslow's Hierarchy of Needs and Hertzberg's Two-Factor Theory to explore how to enhance employee performance and overall service quality. The report concludes by highlighting the importance of continuous professional development and effective team collaboration in delivering high-quality healthcare services. Desklib offers a wealth of similar resources for students.

EMPLOYABILITY SKILLS

CONTENTS
INTRODUCTION................................................................................................................................3
TASK 1 SELF APPRAISAL FORM....................................................................................................3
TASK 2 CONTINUOUS DEVELOPMENT EVIDENCE FORM...........................................................13
TASK 3 TEAM DYNAMICS JOURNAL...........................................................................................18
CONCLUSION.................................................................................................................................20
REFERENCES...................................................................................................................................21

INTRODUCTION
With the rapid development of economies and societies, there is also a rapid increase in
competition among the companies. The employers in the present market situation do not focus
on degrees rather they are more concerned about the employability skills of the candidates.
Even the mindset of students is changing nowadays as they are more focused on attaining skills
and knowledge rather than focusing on the degree. In the present market scenarios, employers
across all industries are looking for those employees who are capable enough to meet their job
requirements and they are looking for employees having good skills to fulfil their job roles. The
main objective of this assignment is to develop the employability skills required in the health
and social care sector for employees.
In this assignment, the importance of employability skills in the health and social care sector will
be briefly analyzed and explained (Munn and Winter, 2013). In the later sections of the
assignment, the objectives will be set for analyzing the effectiveness of employees against the
defined objectives. Some recommendations and improvements will be analyzed against the set
objectives followed by assessing the role of motivational theories for improving the employee
performance in the health and social care sector.

TASK 1 SELF APPRAISAL FORM
1.1 DEVELOPING
A SET OF OWN
RESPONSIBILITIE
S AND
PERFORMANCE
OBJECTIVES
1.2 EVALUATING OWN
EFFECTIVENESS
AGAINST DEFINED
OBJECTIVES
1.3
RECOMMENDATIONS
AND IMPROVEMENTS
1.4 MOTIVATIONAL
THEORIES AND
TECHNIQUES FOR
IMPROVING QUALITY
OF PERFORMANCE
2.2
COMMUNICAT
ION SKILLS
NEEDED AT
WORK
1.Key
Responsibility
The key
responsibility is
to provide a
quality health
support to the
patients and
enable them to
get fully involved
with protecting
and caring their
health both safely
and confidentially
(Twigg, et al.
2011).
Performance
Objective
I have the required
skills and abilities to
provide quality health
support to the
patients. I have the
knowledge related to
the safety and
precautionary
measured that need to
be taken into
consideration while we
provide health care
services in the work
environment.
Patient Care Plan
The patient care plan
will include the
following activities
which would be
RECOMMENDATIONS
The Health and Social
care sector is moving
at a faster rate hence
requires some
recommendations as
mentioned below.
Use of Health Care
Technologies: It is
important for the
health and social care
professionals like me
to make use of medical
devices and
informational
technologies in home-
based health care
services.
Regulations: The
Maslow Motivational
Theory – Hierarchy of
Needs
This theory was given
by Abraham Maslow
in which he stated
that people or
patients have various
hierarchical needs
that satisfy them from
bottom to tops such
as psychological
needs, Safety needs,
love and care needs,
self-esteem and self-
actualization
(Taormina and Gao,
2013). It is important
for the healthcare
Communicatio
n skills are one
of the
fundamental
skills essential
for
establishing
therapeutic
relations with
service users
and colleagues
in the health
and social care
sector (Arnold
and Bogg,
2015). The
communicatio
n skills
essential for

The ability to
demonstrate as
to how I have
managed to
prepare care
plans for the
patients for
promoting their
independence,
choice, dignity
while maintaining
their safety and
privacy.
continuously
monitored while I
provide the health care
services such as
 Patients
History
 Medications
 Allergies
 Results of the
mental state of
the patients
after
examination
 Risks and co-
morbidities
 Outcome
 Diagnosis
The above plan is the
patient is prepared
while promoting
patients independence,
choice, dignity and
their safety and privacy
(Grol, et al 2013).
In order to evaluate my
own effectiveness
against the defined
objectives, I will use
government agencies
should ensure the
safety of the emerging
technologies in the
health and social care
sector.
Residential
Environment for
Health Care: It is
essential for me to
provide a safe, clean
and secure
environment for the
patients in the
healthcare sector.
IMPROVEMENTS
 Analyzing the
data and
outcomes: It is
important to
analyze the
data whether it
is measurable
or not. The
opportunities
available in the
health and
professionals to adopt
this theory for
improving the quality
while they give their
health care services.
For instance, patient’s
psychological needs
should be considered
so that they feel more
relaxed and
comfortable while
they are being
diagnosed.
Hertzberg Two Factor
Theory for motivation
This theory was given
by Fredrick Herzberg
in the year 1959 also
known as the
motivator-hygiene
theory (Herzberg, et
al. 2011). As per the
theory, there are 2
factors that ensure
satisfaction for
employees in the
workplace
environment such as
the health and
social care
sector are
1. Verbal and
Non-Verbal
Communicatio
n Skills: The
verbal
communicatio
n skills should
be clear,
accurate and
must have an
honest
approach. The
verbal
communicatio
n skills must be
courteous,
respectful and
should be
encouraging to
others. On the
other hand,
the non-verbal
communicatio
n skills refer to
the body
language of

the SMART tool as
discussed below
(Haughey, 2013).
Specific: The objectives
mentioned should be
precise and must
provide clear direction.
Measurable: The
objectives mentioned
should be measurable
and achievable.
Achievable: The
objectives should be
achievable as per the
skill set, time available
and resources under
command.
Realistic: The
objectives set should
be realistic and must
provide a direction for
achieving the aims and
objectives of the
project.
Time-bound: The
objectives set should
be completed in a
time-bound manner.
The exact time needed
social care
sectors like
healthcare
technologies,
using past
health statistics
records for
patients etc can
be helpful in
identifying the
key areas in
need for
improvement.
 Goal Setting:
The objective
set should be
measurable,
precise and
quantitative in
nature and
some
improvements
for healthcare
professionals
should include
Safety so as to
avoid any injury
to the patients
and avoiding
Hygiene factors
and Motivational
factors. Both the
factors are highly
important for
healthcare
professionals as it
helps them to work
harder with
determination in the
healthcare sector. The
employers should
ensure hygiene in the
workplace
environment which
helps in providing
better care to the
patients.The second
motivational factor
comes when
employees are
rewarded for their
good work and proper
recognition and
reward is given to
them for keeping their
interest level alive in
the job that they are
pursuing.
the person.
The body
language
speaks a lot
and mainly
consists of four
elements such
as body
posture, eye
contact, facial
expressions
and touch.
2. Formal and
Informal
feedback to
and from
colleagues:
The formal
feedback
basically
occurs at the
time of
appraisal,
meetings,
interviews etc,
whereas an
informal
feedback can
occur at any

for the completion of
the project should be
predetermined.
the overuse of
ineffective care.
Close the ethnic
and racial gap
while giving
services in the
healthcare
sector which
would bring in
qualitative
improvements
in the lives of
the healthcare
professionals.
There is some scope
for improvement in my
own performance
which is being
evaluated and
summarized with the
help of SWOT Analysis.
Strengths
 high skills used
in clinical
time and
anywhere and
is mostly
unrecorded.
3.Communica
tion Skills and
ICT: The use of
the internet as
a
communicatio
n tools helps
better serve
the clients in
the health and
social care
sector. The
clients can
share their
feedbacks; the
employee can
respond to the
client in timely
and accurate
manner, client
data can be
stored for
keeping the
health records
of patients and

practices
 Good
healthcare
practices used
 Effective
communication
skills and
sharing of
commitment
which helps
increase
patient’s
confidence.
Opportunities
 Feedback from
patients can be
taken in order
to determine
the feasibility of
therapies used
in patient care.
 Use patients for
contributing to
practice
delivery
Weaknesses
many other
advantages.
4.
Interpersonal
Skills
The
interpersonal
skills are those
skills which the
employers use
to interact
with its co-
workers and
clients in a
professional
manner. It
helps in
building a
rapport in
front of the
clients by
developing a
productive and
beneficial
relationship
with them.

 Not meeting
with patients
often enough
 Lack of time to
plan out more
events in
patients care
activities
 Lack of patient
relationship
with the
healthcare
professional
 No use of
modern
healthcare
technologies.
Threats
 Patient’s
confidentiality
is at risk most
of the times
while giving
social care
services.

2. Key
Responsibility
To work as a
member of the
clinical staff
among the allied
healthcare
professionals and
performing
health care
practices without
direct supervision
of a practitioner.
Performance
Objective
To analyze how I
managed to assist
a nursing
practitioner for
personalized care
given to patients
suffering from
Alzheimer’s
disease.
As a member of the
clinic staff, I have
performed the
following healthcare
practices in supervision
of the patients such as
patients suffering from
Alzheimer’s disease. I
was able to
successfully assist a
nursing practitioner in
the following ways as
mentioned below.
 Matching
health care
needs with
Service delivery
capability
 Ensuring
effective
information
transfer and
clear
communication
 Ensuring in
specific settings
and care
processes

 Focusing on
Safe
Medication use
3. Key
Responsibility
To communicate
effectively with
the team
members who
are affiliated with
healthcare
professionals and
ensuring high
standards of care
is maintained for
patients
Performance
Objective
To illustrate how
effectively I
communicate
with my team
members,
patients and
allied health care
While giving my
services as a healthcare
professional I ensure
that effective and clear
communication is done
among the members
associated with the
social care practices.
I recorded the verbal
orders to help the
nurse who was giving
healthcare service to
the patient suffering
from the Alzheimer’s
disease. I effectively
used verbal and non-
verbal communication
methods to
communicate with my
teammates which
ensured the quality of
service at work for the
patients.

professionals in
order to improve
the health results
of my patients in
the next month
work quota.
TASK 2 CONTINUOUS DEVELOPMENT EVIDENCE FORM
4.2 & 2.1 Solutions to problems and
strategies for solving a problem
4.1 Evaluate tools and
methods
2.3 Time Management Strategies
Problems
1. A problem of residential
environment for Health Care Safety
2. Improper Goal Settings
3. Lack of use of Healthcare
technologies
Strategies used to solve these
problems
1. Scanning: In this phase, the
problem is identified and it is
measured.
2. Analysis: The problem identified is
then analyzed as to how big the
problem is and who is involved in the
problem and what caused the
PDCA Cycle
1. Plan: The problems have
been listed down in the initial
stages of the report and the
root cause of the problem is
analyzed at this stage (Fukui,
2012).
2. do:
Problem 1 - Solution
The problem of residential
environment in the health
and social care sector can be
addressed with the help of
It is very important for the health and
social care professionals to manage
time as time is a valuable resource
and it is limited. The time should be
wisely used and it is often seen that
people who manage time are more
productive in their work (Chase, et al.
2013).
Some effective time management
strategies are discussed below.
1. Know how to spend your time:
Having a time log helps in setting the
priorities for each task which need to
be done and how much time is